--- description: 99% 的企業從未超出其 AI 額度. 如果超出，AI 代理將持續回覆，額外額度上限為包含額度的 200%，並於下一張帳單收取。 title: 當 respond.io 的 AI 代理耗盡額度時會發生什麼情況？ image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0 --- # 當 respond.io 的 AI 代理耗盡額度時會發生什麼情況？ ## 摘要：AI 額度可滿足大多數企業的需求，並在繁忙時段自動提供備援 對於中型 B2C 團隊，respond.io 提供的 AI 額度設計可滿足 99% 企業的需求。若超出，按需 AI 額度會自動讓 AI 代理繼續回覆，直到總使用量達到包含額度的兩倍，屆時 AI 會暫停並等待下一個計費週期。 ## 包含的 AI 額度可滿足大多數企業的需求 Respond.io 是一個客戶對話平台，從 Growth 方案起即含 AI 代理功能。其包含的 AI 額度設計以應付一般業務使用，因此額外額度可作為異常繁忙時段的備援。 額度取決於您選擇的方案與每月活躍聯絡人等級。額度會在每個計費週期開始時重置。目前的額度列於 [定價頁面](https://respond.io/pricing)。 ## 自動備援可在繁忙時段讓 AI 代理持續回覆 Respond.io 的 [按需 AI 額度](https://respond.io/help/organization-settings/ai-credits) 會在包含額度用盡時自動啟動。這可讓 B2C 企業在活動湧入或季節高峰期間，在既定使用上限內維持回覆客戶的額外容量。 ### AI 代理可繼續運作，無需手動加額 當包含額度用盡時，無需手動購買額外額度。按需額度讓 AI 代理繼續回覆，而不是在包含上限停止。 ### 使用上限可限制額外費用 總使用量，包括方案額度與按需額度，上限為包含額度的 200%. 若達到該上限，AI 功能將暫停至下一個計費週期。此上限限制該計費週期內可產生的最高額外 AI 額度費用。 ## 公開費率與使用警示可讓額外 AI 成本可預測 額外的 AI 使用有公開費率，且當消耗增加時，團隊會收到警示。結合使用上限，這能讓您追蹤額外費用並掌握最高可能成本。 ### 額外額度依公開費率計費 按需額度每 1,000 顆收費 $15，以整區塊計算並向上取整。費用會在計費週期重置時出現在訂閱發票上。 例如，超出包含額度使用 1,500 顆，費用為 $30。 ### 使用警示有助團隊追蹤支出 當接近包含額度或按需使用增加時，電子郵件通知與應用內橫幅會提醒團隊。在 [帳單與使用](https://respond.io/help/organization-settings/billing-usage) 頁面，可查看額度消耗與累積的額外費用. 若額外額度成為經常性支出，比起持續使用按需額度，升級方案或聯絡人等級可能更具成本效益。 ## 相關常見問題 * [respond.io 的 AI 代理開箱即用可以處理哪些任務，且它們如何被訓練？](https://respond.io/faqs/what-can-respondio-ai-agents-handle-and-how-are-they-trained) * [在 B2C 團隊中，隨著對話量擴大，respond.io 的定價模式是否能保持可預測性？](https://respond.io/faqs/does-respond-io-pricing-stay-predictable-at-scale-for-b2c-teams) * [respond.io 是否能處理 Wati 或 Sleekflow 這類輕量平台無法應付的規模與複雜性？](https://respond.io/faqs/is-respondio-built-to-handle-scale-and-complexity-wati-and-sleekflow-cant) 2026-11-02T02:47:02.796Z core ```json {"@context":"https://schema.org","@graph":[{"@id":"https://respond.io/tw/faqs/what-happens-when-respondio-ai-agents-run-out-of-credits#webpage","@type":"WebPage","breadcrumb":{"@id":"https://respond.io/tw/faqs/what-happens-when-respondio-ai-agents-run-out-of-credits#breadcrumb"},"description":"99% 的企業從未超出其 AI 額度. 如果超出，AI 代理將持續回覆，額外額度上限為包含額度的 200%，並於下一張帳單收取。","isPartOf":{"@id":"https://respond.io/#website"},"name":"當 respond.io 的 AI 代理耗盡額度時會發生什麼情況？","primaryImageOfPage":{"@type":"ImageObject","url":"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0"},"url":"https://respond.io/tw/faqs/what-happens-when-respondio-ai-agents-run-out-of-credits"},{"@id":"https://respond.io/#website","@type":"WebSite","name":"Respond.io","potentialAction":{"@type":"SearchAction","query-input":"required name=search_term_string","target":"https://respond.io/search?query={search_term_string}"},"publisher":{"@id":"https://respond.io/#organization","@type":"Organization","name":"Respond.io","url":"https://respond.io/"},"url":"https://respond.io/"},{"@id":"https://respond.io/tw/faqs/what-happens-when-respondio-ai-agents-run-out-of-credits#breadcrumb","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","item":"https://respond.io/","name":"Home","position":1}]},{"@type":"Organization","@id":"https://respond.io/#organization","name":"Respond.io","alternateName":"respond.io","url":"https://respond.io/","image":["https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0"],"logo":"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4045649d540241d398c39ab07b2b62bb","description":"Respond.io is an AI-powered customer conversation platform that helps businesses manage conversations, automate workflows and scale sales, marketing and support operations. 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