---
description: 了解 AI 智能代理如何在 respond.io 新增內部註解，以共享上下文、標註團隊成員，並協助順利交接.
title: AI 智能代理操作：新增註解
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

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5. AI 智能代理操作：新增註解

# AI 智能代理操作：新增註解

AI 代理人可以在對話中新增**內部評論**，以與團隊分享上下文，例如快速摘要、關鍵細節或升級原因，讓人工座席無需閱讀整個聊天記錄。

評論也可以包含 **@mentions** 來通知特定工作區用戶（不支援對團隊或 AI 代理人的 @提及）。 例如：

```html
- 若您將案件升級給人工座席，請新增內部評論，摘要問題、已採取的措施，並標註 @Jane Doe。
- 然後將對話指派給 @Support Team。
```

## 何時使用

當您希望 AI 代理人執行下列動作時使用此操作：

* 在指派/升級給人工座席前留下**交接備註**
* 標記重要細節（例如：意圖、緊急性、需求）
* 在達到特定條件時標註同事

## 最佳實踐

* 保持評論 **簡短且易掃讀**（例如：意圖 + 背景 + 建議的下一步）。
* 明確指出應在何時新增評論的 **時間點**（例如：「指派前」、「客戶要求人工處理時」、「問題緊急時」）。
* 若要通知同事，請在評論中 **@提及指定的工作區用戶**。
* 在報表中，AI 代理人的評論會像使用者評論一樣被追蹤。 在可用時，評論會顯示在 **AI 代理人的名稱** 下，而非人類使用者。

## 限制

* **AI 代理人只能在評論中 @提及工作區用戶。** 它們目前無法 @提及團隊或其他 AI 代理人，因此若需某人注意，請務必標註具體人員。
* **AI 代理人的內部評論限制為 2,000 字元。**

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## 

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2026-10-02T09:07:56.582Z

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