---
description: 了解 AI 智能代理如何在 respond.io 中新增或移除聯絡人標籤，以根據對話上下文自動分類聯絡人並支援工作流程。
title: AI 智能代理操作：更新標籤
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

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5. AI 智能代理操作：更新標籤

# AI 智能代理操作：更新標籤

「更新標籤」操作允許您的 AI 智能代理根據您提供的指示，**新增或移除現有的聯絡人標籤**。 此功能可用於自動化**細分**、觸發以標籤為基礎的工作流程，並在無需手動標籤的情況下，維持聯絡人有序。

## 何時使用

當您希望 AI 智能代理根據對話上下文套用標籤時，使用此操作，例如：

* 根據意圖為潛在客戶加標籤（例如：%Interested、%Pricing Request）
* 依支援主題為客戶加標籤（例如：%Refund、%Technical Issue）
* 關鍵細節確認後，為聯絡人加標籤（例如：Þmo Booked）

## 最佳實踐

* 在指令中使用 % 來引用精確的標籤名稱。 例如：  
```html  
如果聯絡人詢問價格，新增 %Pricing。  
```  
```html  
如果聯絡人表示不再有興趣，移除 %Interested。  
```
* 您也可以在「更新標籤」指令區段中，點選「標籤」圖示以檢視並選取標籤清單。  
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2w2D4sl5GLzyHpstFgR6bs/9c75bc1de6bfbac0a3091bc65cac0208/ai_agent_add_tags_icon.png?fm=jpg&q=80&w=1200&fl=progressive)
* 將指示保持簡短且明確，以減少標籤錯誤。
* 由 AI 智能代理新增的標籤，可供人工團隊與工作流程使用。 例如，當 AI 智能代理為聯絡人新增標籤時，工作流程即可啟動。

## 限制

* AI 智能代理只能 **對聯絡人新增或移除現有標籤** — 他們 **無法建立或刪除標籤**。
* AI 智能代理 **無法讀取聯絡人現有的標籤**，這表示：  

  * 他們 **無法檢查標籤是否在過去已被套用**（在本次對話之前）
  * 他們 **無法使用標籤來決定對話邏輯**（例如：「如果他們已擁有 %VIP，則執行 X」）

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## 

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2026-10-02T09:07:57.689Z

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