---
description: 了解 respond.io 中「結束對話」操作的運作方式，包括如何觸發、套用結束說明與處理摘要。
title: AI 代理操作：結束對話
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

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5. AI 代理操作：結束對話

# AI 代理操作：結束對話

此操作可用於在聯絡人的請求完全解決後結束對話。 可以將其視為您的 AI 代理 **禮貌地結束面對面的聊天**。

* 您還可以提供 **結束說明**—解釋對話結束原因的標籤。 為此，只需在您的指令中提及結束說明類別。 例如：

```plain
- 如果聯絡人沒有更多問題，則結束對話並選擇結束說明「問題已解決」
```

* 當 AI 代理結束對話時，它還將自動 **摘要對話** 並 **選擇結束說明。**

注意：如果您不希望產生摘要或說明，可以指示：「不生成摘要或選擇結束說明。」 例如：

```plain
- 如果聯絡人沒有更多問題，則結束對話，並且不生成摘要或選擇結束說明。 
```

## 何時使用

* 當 AI 代理完成客戶的請求時使用此行動——例如回答常見問題、收集反饋或解決簡單問題——以避免對話不必要地保持開放。

## 最佳實踐

* 始終包括準確的指令 **「結束對話」**，以便 AI 代理知道要觸發它。
* 明確解釋應在何種特定場景下結束對話（例如：「如果客戶確認他們沒有更多問題……」）。
* 將此行動與 **友好、明確的結束回應** 搭配使用，例如：「希望這能幫助您！ 如果您有其他問題，隨時可以再發送訊息。」

## 限制

* **AI 代理只能從現有的結束說明中選擇。** AI 代理無法建立新的結束說明或修改您現有的清單。 為確保套用正確的結束說明，請在指示中使用完整且精確的結束說明名稱。
* **AI 代理只能摘要對話中最近的 20 則訊息。** 較舊的訊息將不會包含在摘要中。 如果重要背景出現在對話較早處，請指示 AI 代理先提出釐清問題或在結束前重述關鍵細節。

## 常見問題與故障排除

### AI 代理能重新打開已關閉的對話嗎？

不。 一旦 AI 代理關閉對話，只有客戶的新消息或人類代理的行動才可以重新打開對話。

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## 

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2026-10-02T10:08:52.877Z

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