---
description: 了解 AI 代理在 respond.io 中如何更新聯絡人欄位，包括如何準確儲存客戶資料與處理常見限制。
title: AI 代理操作：更新聯絡人欄位
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

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5. AI 代理操作：更新聯絡人欄位

# AI 代理操作：更新聯絡人欄位

根據在對話中收集的資訊，自動更新聯絡人詳細資料（名稱、電話號碼、預算等）。 這對於 **保持聯絡人資料最新** 特別有用，讓代理能專注於有意義的互動，而非行政工作。

* 您也可以 **在指示中提及聯絡人欄位名稱**，以提高準確性並確保資料儲存在正確的位置。 例如：

```plain
- 如果聯絡人提供了預算，請將其儲存至 Budget 欄位。
```

## 何時使用

* 用於潛在客戶資格評估、客戶入職或預約安排。

## 最佳實踐

* 向 AI 代理清楚地提供指示，要求其詢問客戶具體資料（例如：「您可以提供首選電子郵件地址嗎？」）。
* 使用[知識來源](https://respond.io/tw/help/ai-agents/managing-ai-knowledge-sources)來訓練您的 AI 代理，使其在回覆聯絡人時給出準確的、與上下文相關的答案。

## 限制

* **AI 代理無法偵測聯絡人欄位更新失敗的情況。** 如果欄位名稱不清楚、拼寫錯誤或不存在，更新就不會發生，且 AI 不會知道更新已失敗。 為避免此情況，請在指示中務必使用精確的欄位名稱或欄位 ID。
* **AI 代理無法建立或刪除聯絡人欄位。** 它們只能更新已存在於您的工作區中的欄位。 如果您需要新增欄位或結構性變更，請先手動建立，然後再在 AI 代理的指示中引用它們。

## 常見問題與故障排除

### 如果我的 AI 代理更新了錯誤的聯絡人欄位，會發生什麼事？

您可以從收件匣模組手動修正該欄位，或調整 AI 代理的指示以明確欄位更新。

### AI 代理可以一次更新多個聯絡人欄位嗎？

可以，但前提是您的指示清楚地指定每個欄位名稱或欄位 ID（建議）。 例如：

* `收集電話號碼並儲存為 phone 欄位。`
* `收集居住國家並儲存為 countryCode 欄位。`

### AI 代理可以處理自訂的聯絡人欄位嗎？

可以，只要您在指示中指定確切的欄位名稱或欄位 ID。 

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## 

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2026-10-12T09:32:47.637Z

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