--- description: 了解如何使用搜尋功能存取幫助中心、查詢項目、查看類別以及尋找所需主題。 title: 進入幫助中心 image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0 --- [新的我們剛完成了6,250萬美元的 B 輪融資！ 🎉 這對您意味著什麼![arrow-icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fe43213a7a9314673bd8d2060c25f9b87)](https://respond.io/blog/respond-io-raises-62-million-series-b) 幫助我... ⌘ 1. [All Collections >](/tw/help) 2. [ 產品 >](/tw/help/product) 3. [ 幫助菜單 >](/tw/help/help-menu) 4. 進入幫助中心 # 進入幫助中心 ## 到達此處 要存取我們的文件資料，請選擇側邊導航選單上的 **幫助** 圖示，然後從選單中選擇 **文件**。 > 您也可以從資源中心取得文件資料。 幫助中心將在您的預設瀏覽器中開啟。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1OcdTWc6Z03Nxj6Hsm78dw/fe151b206e58836f4b2c92848b9a73fc/help-center-interface.png?fm=avif&w=1000) 在幫助中心主頁，您可以： * 透過提供關鍵字來搜尋特定主題。 * 從列出的類別中選擇一個類別並查看相關主題。 ## 搜尋主題 您可以提供關鍵字來搜尋特定主題。 例如，如果您正在尋找有關收件匣模組的更多信息，請輸入“收件匣模組”並按 _Enter_。 將顯示相關主題清單供您選擇。 搜尋功能的工作方式如下： * 當您輸入單字時，自動完成功能會在搜尋列下方的選單中推薦主題。 如果出現所需的主題，您可以選擇它。 * 搜尋包括字母數字字元。 * 搜尋不包括特殊字符，例如#、\* 等。 * 搜尋不區分大小寫。 ## 瀏覽幫助中心 若要查看與特定類別相關的完整主題列表，請從主頁中選擇該類別，然後從顯示的主題列表中選擇主題。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/7f2KV3PHqBS17vWwsedZlC/c5337ee4a25c492e2155ba41cca08b2f/browing-the-help-center.gif?fm=avif&w=1000) 分享這篇文章 [![Telegram](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F44daca77a4844f0c8fd29040ddeba057?width=22)](https://api.whatsapp.com/send?text=https://respond.io/help/help-menu/accessing-knowledge-base)[![Facebook](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/fff57eeb01160bc604392f519b4f3461ca16f0fa1b6a587b20b142cdf1ad0ba7?placeholderIfAbsent=true&width=22)](https://www.facebook.com/sharer/sharer.php?u=https://respond.io/help/help-menu/accessing-knowledge-base)[![Linkedin](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/7aaf8d87b5410844d83e06a4ed663e4f551b8c5ef51dbb20a8ff064a1eed9a0f?placeholderIfAbsent=true&width=22)](https://www.linkedin.com/sharing/share-offsite/?url=https://respond.io/help/help-menu/accessing-knowledge-base)[![Twitter](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4e03e02422a94e8eab9b8b41457c2371?width=22)](http://twitter.com/share?url=https://respond.io/help/help-menu/accessing-knowledge-base) ## 相關文章 * [進入商學院了解有關進入商學院的更多信息 ](/tw/help/help-menu/accessing-the-business-academy) * [預約演示了解如何與我們的專家預約演示 ](/tw/help/help-menu/booking-a-demo) * [獲取支持了解如何要求 respond.io 支援團隊與您聯繫 ](/tw/help/help-menu/getting-support) * [報告錯誤了解有關向 respond.io 團隊報告錯誤的更多資訊。 ](/tw/help/help-menu/reporting-a-bug) * [請求功能了解如何要求新功能或對現有功能進行投票。 ](/tw/help/help-menu/requesting-a-feature) 找不到您想要的東西？ 🔎 [聯繫支持](/tw/contact-us) 2026-10-12T09:32:46.055Z help ```json {"@context":"https://schema.org","@graph":[{"@context":"https://schema.org","@type":"TechArticle","articleBody":"了解如何使用搜尋功能存取幫助中心、查詢項目、查看類別以及尋找所需主題。","author":{"@type":"Person","image":"https://assets2-proxy.respond.io/ph8r57dk1q9w/6o5vEh0bSXWSag850EhEI8/93566f2c809b2dda69330b4e6164df70/62179c59eaad4ba0b5e3b747_Avatar-3.svg","name":"Sana","url":"https://respond.io/tw/author"},"dateCreated":"2024-08-28T05:49:23.000Z","dateModified":"2025-04-04T09:55:38.871Z","datePublished":"2024-08-28T05:49:23.000Z","headline":"進入幫助中心","image":"https://assets2-proxy.respond.io/ph8r57dk1q9w/1OcdTWc6Z03Nxj6Hsm78dw/fe151b206e58836f4b2c92848b9a73fc/help-center-interface.png","mainEntityOfPage":"https://respond.io/tw/help/help-menu","publisher":{"@id":"https://respond.io/#organization"},"thumbnailUrl":"https://assets2-proxy.respond.io/ph8r57dk1q9w/1OcdTWc6Z03Nxj6Hsm78dw/fe151b206e58836f4b2c92848b9a73fc/help-center-interface.png","url":"https://respond.io/tw/help/help-menu/accessing-knowledge-base"},{"@context":"https://schema.org","@id":"https://respond.io/tw/help/help-menu/accessing-knowledge-base#breadcrumb","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Help","item":"https://respond.io/tw/help"},{"@type":"ListItem","position":2,"name":"產品","item":"https://respond.io/tw/help/product"},{"@type":"ListItem","position":3,"name":"幫助菜單","item":"https://respond.io/tw/help/help-menu"},{"@type":"ListItem","position":4,"name":"進入幫助中心","item":"https://respond.io/tw/help/help-menu/accessing-knowledge-base"}]},{"@type":"Organization","@id":"https://respond.io/#organization","name":"Respond.io","alternateName":"respond.io","url":"https://respond.io/","image":["https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0"],"logo":"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4045649d540241d398c39ab07b2b62bb","description":"Respond.io is an AI-powered customer conversation platform that helps businesses manage conversations, automate workflows and scale sales, marketing and support operations. 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