--- description: 設定自動歡迎和離開訊息，以便使用工作流程範本立即回應聯絡人。 title: 自動發送歡迎和離開訊息 image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0 --- [新的🔥 搶先試試 WhatsApp Business Calling API（開放式測試版）！![arrow-icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fe43213a7a9314673bd8d2060c25f9b87)](/tw/whatsapp-business-calling-api) 幫助我... ⌘ 1. [All Collections >](/tw/help) 2. [ 快速入門 >](/tw/help/quick-start) 3. 自動發送歡迎和離開訊息 # 自動發送歡迎和離開訊息 > **業務目標：** 自動歡迎聯絡人並讓他們知道何時可以得到回應。 當有人給您的公司發送訊息時，您會希望盡快回覆他們。 自動歡迎和離開訊息允許立即回應，並可用於管理聯絡人的期望。 ## 歡迎和離開訊息的好處 使用歡迎和離開訊息： * 提供標準的問候和業務介紹。 * 立即回應聯絡。 * 讓聯絡人知道何時可以收到回覆。 ## 發送歡迎和離開訊息的方法 1\. [當聯絡人開啟對話時發送基本的自動回覆](https://respond.io/tw/help/quick-start/automated-welcome-and-away-messages#send%5Fa%5Fbasic%5Fautomated%5Freply%5Fwhen%5Fa%5Fcontact%5Fopens%5Fa%5Fconversation)。 2\. [依營業時間發送歡迎和離開訊息](https://respond.io/tw/help/quick-start/automated-welcome-and-away-messages#send%5Fwelcome%5Fand%5Faway%5Fmessages%5Fbased%5Fon%5Fbusiness%5Fhours)。 ### 當聯絡人開啟對話時發送基本的自動回复 > **當您想在聯絡人傳送訊息給您時立即發送問候或離開訊息時，請使用此方法** 。 **方法目標** * 設定工作流程範本以發送歡迎或離開訊息。 **工作流程設定** 我們的團隊設定了工作流程模板，您可以立即使用。 這些範本可以進行編輯以滿足您的業務需求。 > 在此以了解有關 [工作流程範本的更多資訊。](https://respond.io/tw/help/workflows/workflows-overview#creating%5Fa%5Fnew%5Fworkflow%5Ffrom%5Fa%5Fselected%5Ftemplate) #### [設定工作流程範本以發送歡迎或離開訊息](https://respond.io/tw/help/workflows/workflows-overview#creating%5Fa%5Fnew%5Fworkflow%5Ffrom%5Fa%5Fselected%5Ftemplate) [在 respond.io 平台選單上，點選 **工作流程** \> **\+ 新增工作流程** 並選擇您的範本。](https://respond.io/tw/help/workflows/workflows-overview#creating%5Fa%5Fnew%5Fworkflow%5Ffrom%5Fa%5Fselected%5Ftemplate) [若要傳送歡迎訊息，請點選 **歡迎訊息** \> **使用範本**](https://respond.io/tw/help/workflows/workflows-overview#creating%5Fa%5Fnew%5Fworkflow%5Ffrom%5Fa%5Fselected%5Ftemplate) [ ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/5zmzGyrJisLIXVLdtlXa5D/ef274ae2c7c0f40e1ff9b0f380e2a8a7/welcome-1.png?fm=avif&w=1000) 若要傳送離開訊息，請點選離開訊息 > 使用模板 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/7leO0yZguF2wnE0AsgITlr/d9d8de9accffb197058d03f2171b6f36/away-1.png?fm=avif&w=1000) 工作流程範本設定了觸發器和傳送訊息步驟。 當對話開啟時，這會向聯絡人發送自動回覆。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3GhsbqhE3WJ5ZZYNBUqjhF/6288aa35bf7d32255725e44c86d5b085/trigger.png?fm=avif&w=1000) ](https://respond.io/tw/help/workflows/workflows-overview#creating%5Fa%5Fnew%5Fworkflow%5Ffrom%5Fa%5Fselected%5Ftemplate) > [](https://respond.io/tw/help/workflows/workflows-overview#creating%5Fa%5Fnew%5Fworkflow%5Ffrom%5Fa%5Fselected%5Ftemplate) > > [了解有關 ](https://respond.io/tw/help/workflows/workflows-overview#creating%5Fa%5Fnew%5Fworkflow%5Ffrom%5Fa%5Fselected%5Ftemplate)[觸發器](https://respond.io/tw/help/workflows/workflow-triggers) 和 [發送訊息步驟](https://respond.io/tw/help/workflows/workflow-steps#step%5Fsend%5Fa%5Fmessage)的更多資訊。 編輯歡迎和離開訊息以發送自動回复 #### 發送歡迎訊息的步驟配置 點選 **歡迎訊息** 步驟來編輯訊息內容。 訊息類型應保持為文字。 最後，點選 **儲存** 和 **發布** 以啟動工作流程。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/4QawMHhqEkcvnlj1iIAsA1/c18ac346a2ac89204638bf2adb777e23/welcome-2.png?fm=avif&w=1000) #### 發送離開訊息的步驟配置 點選 **離開訊息** 步驟來編輯訊息內容。 訊息類型應保持為文字。 最後，點選 **儲存** 和 **發布** 以啟動工作流程。基本的離開訊息可讓聯絡人知道目前無人可用。 當代理商全部離開時打開此工作流程，當他們重新上線時將其關閉。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/5wZUXaYuSTWtPBGbcfe7js/afaca1ddbf8cabf321e1f426479bd65c/away-2.png?fm=avif&w=1000) ### 根據營業時間發送歡迎和離開訊息 > **當您想要在工作時間發送歡迎訊息，並在工作時間以外發送離開訊息時，請使用此方法** **方法目標** * 根據工作時間設置工作流程範本，以發送歡迎或離開訊息 * 配置營業時間以發送自動回覆 * 如果需要，配置歡迎和離開訊息步驟 **工作流程設定** 我們的團隊設定了工作流程模板，您可以立即使用。 您可以編輯範本以滿足您的業務需求。 > 在此以了解有關 [工作流程範本的更多資訊。](https://respond.io/tw/help/workflows/workflows-overview#creating%5Fa%5Fnew%5Fworkflow%5Ffrom%5Fa%5Fselected%5Ftemplate) #### [根據工作時間設置工作流程範本，以發送歡迎或離開訊息](https://respond.io/tw/help/workflows/workflows-overview#creating%5Fa%5Fnew%5Fworkflow%5Ffrom%5Fa%5Fselected%5Ftemplate) [在 respond.io 平台選單上，點選 **Workflows** \> **\+ Add Workflow。** 然後，點擊**營業時間的離開訊息** \> **使用範本**。](https://respond.io/tw/help/workflows/workflows-overview#creating%5Fa%5Fnew%5Fworkflow%5Ffrom%5Fa%5Fselected%5Ftemplate) [若要根據工作時間發送離開訊息，請按一下 **帶有工作時間的離開訊息** \> **使用範本**](https://respond.io/tw/help/workflows/workflows-overview#creating%5Fa%5Fnew%5Fworkflow%5Ffrom%5Fa%5Fselected%5Ftemplate) [ ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1rQEKrY1ViVsQMR3Hbq7fk/aa8fa68de7e4c9d7bf857562f204df61/awaywbh.png?fm=avif&w=1000) 工作流程範本設定了觸發器、日期 & 時間步驟和傳送訊息步驟。 當根據工作時間開啟對話時，這會向聯絡人發送自動回覆。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/69N6ZyDp6favU3i3qQYRFo/58717aa40b27e55b216071bc800d6d05/triggerdatetime.png?fm=avif&w=1000) 配置營業時間以發送自動回覆使用 **日期 & 時間步驟** 設定您的營業時間。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2E56aYFqyNSTWEkofi97GL/9aea8b3e311370170a30ba5c6007817e/bh.png?fm=avif&w=1000) ](https://respond.io/tw/help/workflows/workflows-overview#creating%5Fa%5Fnew%5Fworkflow%5Ffrom%5Fa%5Fselected%5Ftemplate) > [](https://respond.io/tw/help/workflows/workflows-overview#creating%5Fa%5Fnew%5Fworkflow%5Ffrom%5Fa%5Fselected%5Ftemplate) > > [了解更多關於 ](https://respond.io/tw/help/workflows/workflows-overview#creating%5Fa%5Fnew%5Fworkflow%5Ffrom%5Fa%5Fselected%5Ftemplate)[日期 & 時間步驟](https://respond.io/tw/help/workflows/workflow-steps#step%5Fdate%5Ftime)的更多資訊。 #### 如果需要，請配置歡迎訊息和離開訊息的步驟 使用 **發送訊息步驟** 發送自動歡迎或離開訊息。 點選 **歡迎訊息** 或 **離開訊息** 步驟來編輯訊息內容。 訊息類型應保持為文字。 最後，點選 **儲存** 和 **發布** 以啟動工作流程。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/4zRJEXRHXLvBRQGRrTLlb5/6a6315340876ffdcacff38a23d707ef2/bh-2.png?fm=avif&w=1000) > 了解如何 [配置歡迎和離開訊息](https://respond.io/tw/help/quick-start/automated-welcome-and-away-messages#set%5Fup%5Fthe%5Fworkflow%5Ftemplates%5Fto%5Fsend%5Fa%5Fwelcome%5For%5Faway%5Fmessage)。 分享這篇文章 [![Telegram](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F44daca77a4844f0c8fd29040ddeba057?width=22)](https://api.whatsapp.com/send?text=https://respond.io/help/quick-start/automating-your-first-response)[![Facebook](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/fff57eeb01160bc604392f519b4f3461ca16f0fa1b6a587b20b142cdf1ad0ba7?placeholderIfAbsent=true&width=22)](https://www.facebook.com/sharer/sharer.php?u=https://respond.io/help/quick-start/automating-your-first-response)[![Linkedin](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/7aaf8d87b5410844d83e06a4ed663e4f551b8c5ef51dbb20a8ff064a1eed9a0f?placeholderIfAbsent=true&width=22)](https://www.linkedin.com/sharing/share-offsite/?url=https://respond.io/help/quick-start/automating-your-first-response)[![Twitter](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4e03e02422a94e8eab9b8b41457c2371?width=22)](http://twitter.com/share?url=https://respond.io/help/quick-start/automating-your-first-response) ## 相關文章 * [開始使用 Respond.io了解如何使用入門模組在 respond.io 上開始操作。 本指南引導新用戶完成必要的設定步驟，包含連接頻道、使用生命週期組織聯絡人、設定 AI 代理，以及邀請團隊成員。 ](/tw/help/quick-start/getting-started-with-respondio) * [術語表為了幫助使用者更好地理解平台，這裡提供常用術語的定義。 ](/tw/help/quick-start/glossary-of-terms) * [回覆訊息以下是有關如何以更有效率、更有成效的方式回覆聯絡人的一些快速提示。 ](/tw/help/quick-start/responding-to-messages) * [讓聯絡人傳訊息鼓勵聯絡人透過二維碼和聊天連結向您的企業發送訊息。 ](/tw/help/quick-start/getting-contacts-to-message-you) * [邀請你的隊友邀請隊友以使用者身分加入平台並與他們合作。 ](/tw/help/quick-start/inviting-your-teammates) 找不到您想要的東西？ 🔎 [聯繫支持](/tw/contact-us) 2026-05-29T10:12:59.429Z help ```json {"@context":"https://schema.org","@graph":[{"@context":"https://schema.org","@type":"TechArticle","articleBody":"設定自動歡迎和離開訊息，以便使用工作流程範本立即回應聯絡人。","author":{"@type":"Person","image":"https://assets2-proxy.respond.io/ph8r57dk1q9w/4GvzCieeTBRY4TRJUbIr4y/b92428e6b049d23f546269180534f7ea/Ryan_Tan_Avatar.svg","name":"Joshua 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