--- description: 連結微信帳號，透過微信與客戶聊天。 title: 微信快速啟動 image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0 --- [新的🔥 搶先試試 WhatsApp Business Calling API（開放式測試版）！![arrow-icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fe43213a7a9314673bd8d2060c25f9b87)](https://respond.io/blog/respond-io-raises-62-million-series-b) 幫助我... ⌘ 1. [All Collections >](/tw/help) 2. [ 頻道 >](/tw/help/channels) 3. [ WeChat >](/tw/help/wechat) 4. 微信快速啟動 # 微信快速啟動 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/6EvOQH2mDpXzwhEG8aqhSi/1a24190e0f285b44d0026de64d856cd3/image.png?fm=jpg&q=80&w=1200&fl=progressive) ## 取得微信公眾號 > 要連結微信，需要一個微信公眾號。 閱讀我們的[指南](https://respond.io/tw/blog/wechat-official-account#toc-mobile-7)以開始。 ## 連結微信 ### 步驟 1：前往頻道設定頁面 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3qOqBWYprDnJcXBCla6WI/a92b1fa83e0f3c7382510ba127e7385a/channels-wechat.png?fm=jpg&q=80&w=1200&fl=progressive) 在您的 respond.io 工作區: 1. 點選左側邊欄的 **Settings** 2. 選擇 **Channels** 此頁面會顯示目前連接到您工作區的所有訊息頻道。 ### 步驟 2：開始新的 WeChat 頻道連線 1. 點選 **新增頻道** 2. 選擇 **WeChat** 3. 點選 **Connect** 這將開啟 WeChat 頻道連線頁面，您可以在此開始授權您的 WeChat 官方帳號。 ### 步驟 3：授權您的 WeChat 官方帳號 在 WeChat 連線頁面: 1. 選擇 **Connect** ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3WZFAy6VtEttR0uFkejY8a/0fef60890ec136751492d8255934d196/wechat-connect.png?fm=jpg&q=80&w=1200&fl=progressive) 2. WeChat 的 QR 碼會在 respond.io 平台顯示 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3I3ONg6iXtOx2P58ed1erN/3c7fdfa1b67d874b66a190e64a923d07/wechat-qr.png?fm=jpg&q=80&w=1200&fl=progressive) 3. 開啟 **WeChat 行動應用程式**，並使用 **您 WeChat 官方帳號的管理員帳號** 掃描 QR 碼。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/VJZlsIcguzOpJeAsGzRjL/d71b1b24d154d141c8252d213a44b7be/wechat-scan_success.png?fm=jpg&q=80&w=1200&fl=progressive) 4. 在 WeChat 應用程式中，依照畫面指示授權 respond.io 作為第三方平台並確認連線。 在此過程中，您正在授予 respond.io 以下權限： * 接收發送至您 WeChat Official Account 的訊息 * 由 respond.io 發送回覆 * 同步帳戶資訊 > 此授權必須在 WeChat 官方帳號平台上直接完成，然後返回 respond.io。 若您尚未擁有 WeChat 官方帳號，請在嘗試連線前先建立一個。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/6pvup6JaS8xdRspLV4lGQE/97009df38938988858cdb9339bf5fd19/wechat-platform_flow.png?fm=jpg&q=80&w=1200&fl=progressive) ### 步驟 4：確認連線成功 完成授權後，您會返回 respond.io，並看到帶有以下訊息的確認畫面： **您已成功連接 WeChat 官方帳號！** 這表示： * 您的 WeChat 官方帳號現已連結至您的 respond.io 工作區 * respond.io 可以代表您的 WeChat 官方帳號接收和發送訊息 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/XJdPQI3S5pC4tcKJQUhoH/1272f483d8b724752782616a1986cd0d/wechat-connect_success.png?fm=jpg&q=80&w=1200&fl=progressive) ### **步驟 5：測試 WeChat 頻道連線** 為確保連線正常運作，請執行以下測試： 1. 在手機上使用 **WeChat 行動應用程式** 2. 掃描確認畫面上顯示的 QR 碼 3. 向您的 WeChat 官方帳號發送訊息 4. 回到您在 respond.io 的 **Inbox 模組** 5. 確認該訊息是否出現在您工作區的 Inbox 如果該訊息出現在您的 Inbox，則 WeChat 頻道已成功設定。 > 使用 **WeChat 行動應用程式** 掃描 QR 碼以進行測試。 > WeChat 音訊訊息可能無法在 Google Chrome 播放，因為瀏覽器不支援 .wav 格式。 ### 步驟 6：完成設定 點選 **Complete** 以在 respond.io 中完成頻道設定流程。 完成後： * 發送到您 WeChat 官方帳號的所有來訊都會在您的 respond.io Inbox 中接收 * 您可以直接在 respond.io 回覆客戶 ## 通道配置 > 微信頻道可以配置唯一的頻道名稱。 該名稱將在內部用於識別帳戶。 ### 步驟 1：開啟頻道設定頁面 在您的 respond.io 工作區: 1. 點選 **Settings** 2. 選擇 **Channels** 此頁面顯示所有連接到您工作區的訊息頻道。 ### 步驟 2：進入您的 WeChat 頻道設定 1. 找到您已連接的 **WeChat 頻道** 2. 點選 **Manage** 這會開啟 **WeChat 設定**頁面。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/6liaBmcjPmNHOhlSEuQnPc/c9393f883033ffcaca7bd3c6d6aa3ef8/wechat-manage.png?fm=jpg&q=80&w=1200&fl=progressive) ### 步驟 3：檢視可用的設定欄位 在 WeChat 設定頁面，您會看到以下欄位： **頻道名稱** * 用於在您的 respond.io 工作區內識別此 WeChat 頻道的內部名稱。 * 此名稱不會顯示給您的用戶。 * 您可隨時編輯此欄位。 **應用編號** * 指派給您 WeChat Official Account 的唯一識別碼。 * 此數值會在授權過程中自動擷取。 * 此欄位無法編輯。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1rXwB8zS8IVpjUczv7llZB/eaeea8978a61cf3d990da580b4324a85/WeChat_Configuration_-_new.png?fm=jpg&q=80&w=1200&fl=progressive) ## 常見問題和疑難排解 ### 為何我無法接收傳入訊息？ 要透過 WeChat 接收來訊，請確保： * 您的 WeChat 官方帳號已通過驗證 * 您已成功完成連線流程 * 您已透過 QR 碼發送訊息測試過連線 若您的帳號未驗證，則無法透過 API 發送或接收訊息。 > 要了解更多，請閱讀我們關於 WeChat 官方帳號驗證的 [指南](https://respond.io/tw/blog/wechat-official-account#toc-mobile-9)。 ### 為何我的 WeChat 連線失敗？ 如果您看到有關連線失敗的錯誤訊息，該訊息是直接由 **WeChat Official Account Platform** 返回，而非來自 respond.io。 連線失敗的常見原因包括： * 登入時授權未完成 * WeChat Official Account 的管理員權限不足 * 登入會話已過期或逾時 * 嘗試連線不支援的帳號類型 **處理方式** 1. 從 **Settings > Channels** 重新啟動連線流程 2. 重新登入 WeChat Official Account Platform 3. 確認您使用的是管理員帳號 4. 完成所有授權步驟 ### 為何我的消息沒有送達？ 如果微信用戶更改密碼，權限將會過期，需要刷新。 **步驟 1：** 前往 **Settings** \> **Channels** **步驟 2：** 找到 WeChat Channel > **Manage** \> **Troubleshoot** **步驟 3：** 點選 **Refresh Permission** ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/5d8sdQFBkXaIcAmSNL6Ktq/68e854352467efa0a969b378587fad97/image.png?fm=jpg&q=80&w=1200&fl=progressive) **步驟 4**：向 WeChat Channel 發送測試訊息並檢查是否已到達 分享這篇文章 [![Telegram](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F44daca77a4844f0c8fd29040ddeba057?width=22)](https://api.whatsapp.com/send?text=https://respond.io/help/wechat/wechat-quick-start)[![Facebook](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/fff57eeb01160bc604392f519b4f3461ca16f0fa1b6a587b20b142cdf1ad0ba7?placeholderIfAbsent=true&width=22)](https://www.facebook.com/sharer/sharer.php?u=https://respond.io/help/wechat/wechat-quick-start)[![Linkedin](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/7aaf8d87b5410844d83e06a4ed663e4f551b8c5ef51dbb20a8ff064a1eed9a0f?placeholderIfAbsent=true&width=22)](https://www.linkedin.com/sharing/share-offsite/?url=https://respond.io/help/wechat/wechat-quick-start)[![Twitter](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4e03e02422a94e8eab9b8b41457c2371?width=22)](http://twitter.com/share?url=https://respond.io/help/wechat/wechat-quick-start) ## 相關文章 * [微信概覽了解微信管道及其功能的概況。 ](/tw/help/wechat/wechat-overview) 找不到您想要的東西？ 🔎 [聯繫支持](/tw/contact-us) 2026-07-03T09:42:15.391Z help ```json {"@context":"https://schema.org","@graph":[{"@context":"https://schema.org","@type":"TechArticle","articleBody":"連結微信帳號，透過微信與客戶聊天。","author":{"@type":"Person","image":"https://assets2-proxy.respond.io/ph8r57dk1q9w/7tin8k9c1emscQGOhIuNbC/0ed3f91c8580c4e5dfa90f035355122e/Petrina_Jo_avatar.svg","name":"JQ Lee","url":"https://respond.io/tw/author"},"dateCreated":"2023-12-19T13:00:50.000Z","dateModified":"2026-06-25T06:43:32.562Z","datePublished":"2023-12-19T13:00:50.000Z","headline":"微信快速啟動","image":"https://assets2-proxy.respond.io/ph8r57dk1q9w/6EvOQH2mDpXzwhEG8aqhSi/1a24190e0f285b44d0026de64d856cd3/image.png","mainEntityOfPage":"https://respond.io/tw/help/wechat","publisher":{"@id":"https://respond.io/#organization"},"thumbnailUrl":"https://assets2-proxy.respond.io/ph8r57dk1q9w/6EvOQH2mDpXzwhEG8aqhSi/1a24190e0f285b44d0026de64d856cd3/image.png","url":"https://respond.io/tw/help/wechat/wechat-quick-start"},{"@context":"https://schema.org","@id":"https://respond.io/tw/help/wechat/wechat-quick-start#breadcrumb","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Help","item":"https://respond.io/tw/help"},{"@type":"ListItem","position":2,"name":"頻道","item":"https://respond.io/tw/help/channels"},{"@type":"ListItem","position":3,"name":"WeChat","item":"https://respond.io/tw/help/wechat"},{"@type":"ListItem","position":4,"name":"微信快速啟動","item":"https://respond.io/tw/help/wechat/wechat-quick-start"}]},{"@type":"Organization","@id":"https://respond.io/#organization","name":"Respond.io","alternateName":"respond.io","url":"https://respond.io/","image":["https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0"],"logo":"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4045649d540241d398c39ab07b2b62bb","description":"Respond.io is an AI-powered customer communication platform that helps businesses manage conversations, automate workflows and scale sales, marketing and support operations. 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