--- description: 了解如何新增、編輯和刪除結案記錄。 對話結束後，這些都是可選的。 title: 結束語 image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0 --- [新的🔥 搶先試試 WhatsApp Business Calling API（開放式測試版）！![arrow-icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fe43213a7a9314673bd8d2060c25f9b87)](/tw/whatsapp-business-calling-api) 幫助我... ⌘ 1. [All Collections >](/tw/help) 2. [ 產品 >](/tw/help/product) 3. [ 工作區設置 >](/tw/help/workspace-settings) 4. 結束語 # 結束語 ## 到達這裡 > 只有所有者和經理才能存取此設定！ 可從工作區設定子選單項目下的 **設定** 導覽選單、 **結束語**存取此設定。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/7lfRd3F6zwbDh2QBIaJHY8/c2f11e7b6ab4b10b38fe124aafc496e0/workspaces-closing-notes.gif?w=480&fm=avif) 結束語是一些對話摘要，可以幫助管理人員更好地理解聯絡人和平台之間的對話，而無需了解詳細資訊。 結束語由兩部分組成：對話類別和摘要。 使用者可以從下拉式選單中選擇一個類別，並且可以在此設定中配置這些類別。 摘要是供使用者自由輸入的文本，用於總結對話以向其經理提供背景資訊。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/4x69IJNX4NmspAE2crVdCI/453ed38f7c4330a58ad3410759ecc89f/closing-notes.png?fm=jpg&q=80&w=640) ## 結束語設定 根據組織的需要，有幾種選項可以配置此設定。 **結束註釋對話框是可選的 & 摘要是可選的** 使用者可以選擇以結束語或不以結束語結束對話。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1wxOVX6QXcW5azYkcTpAtY/096cc90e7e9ffa202cc27268ef92edc4/closing-notes-1.gif?w=480&fm=avif) **結束語對話框是必要的 & 摘要是可選的** 使用者需要用結束語來結束每次對話。 他們必須選擇一個對話類別。 但是，摘要是可選的。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3xALitkHAFiqueApFUzo8C/e1db1e873edd8d0e68e3314bdd733267/closing-notes-2.gif?w=480&fm=avif) **結束語對話框是強制性的 & 摘要是強制性的** 使用者需要用結束語來結束每次對話。 他們需要選擇一個對話類別並輸入對話摘要。 **關閉註釋對話框已停用** 用戶無需結束註釋即可繼續結束對話。 使用者將無法選擇以結束語來結束對話。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2dCXztV7RiiBQBgkFkoiF2/433e9bc30be27d4dd02dcdca1d5e5e10/closing-notes-dialog-is-disabled.gif?w=480&fm=avif) ## 對話類別 ### 新增對話類別 **步驟 1：導覽至結案記錄** 從側邊導覽選單中，從選單中選擇 **設定** ，然後選擇 **結束語**。 **第 2 步：按“新增類別”** 在頂部欄中，按下藍色的 **新增類別** 按鈕， **新增對話類別** 對話方塊就會開啟。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3sgRJAz5CWbNNFzxMcDb82/61f3c8cb88df11ff639de488db1e0ff4/closing-notes-6.gif?w=480&fm=avif) **步驟3：填寫所需資訊** | 欄位 | 描述 | | ---- | -------------------------- | | 類別名稱 | 對話類別的名稱 | | 描述 | 對話類別的描述將在「結束語」對話方塊中顯示給使用者。 | **步驟 4：新增對話類別** 填寫完欄位後，按藍色 **ADD** 按鈕建立對話類別。 ### 編輯對話類別 如果您需要變更現有類別，您可以從操作選單中選擇 **編輯** 來進行變更。 請記住，您只能編輯對話類別的描述。 > 如果您希望重新命名類別，我們建議您刪除現有類別並使用您喜歡的名稱建立新類別。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/13nRKc2pG77BGb5j8kyvUx/2a1ef8d8ae27d100e2698a2cdc1acf5a/closing-notes-7.gif?w=480&fm=avif) ### 刪除對話類別 如果對話類別不再相關或與另一個類別重複，則可以從操作選單中選擇 **刪除** 將其從工作區中刪除。 > 刪除類別時要小心，因為它可能會被工作區中的其他使用者使用。 請記住，刪除操作無法撤銷。 ## 建立摘要 您可以在結束對話之前新增對話摘要，以便為隊友提供相關背景資訊。 使用 **AI 摘要**，您現在可以自動產生此摘要，然後在發布之前對其進行審核和編輯。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/6NDYqGdBKyBnfp5W5cOFkc/51ba8fc325b36c0440d5799490437bb4/closing_notes-summary.png?fm=jpg&q=80&w=640) 要產生 AI 摘要： 1. 對話結束時開啟 **結束語** 對話方塊。 2. 點選 **總結** 按鈕。 3. 將根據最新開啟的對話（最多 100 則訊息）產生 AI 摘要。 4. **發布前請檢查並編輯** 。 您也可以使用 **AI Prompts**來增強或最佳化內容，它支援預設和自訂提示選項。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/5qZ7P7Ewtbhn0giFwgvqoA/351e4bf3aeb12a419145798008aa52d1/closing_notes-prompts.png?fm=jpg&q=80&w=640) 分享這篇文章 [![Telegram](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F44daca77a4844f0c8fd29040ddeba057?width=22)](https://api.whatsapp.com/send?text=https://respond.io/help/workspace-settings/conversations)[![Facebook](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/fff57eeb01160bc604392f519b4f3461ca16f0fa1b6a587b20b142cdf1ad0ba7?placeholderIfAbsent=true&width=22)](https://www.facebook.com/sharer/sharer.php?u=https://respond.io/help/workspace-settings/conversations)[![Linkedin](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/7aaf8d87b5410844d83e06a4ed663e4f551b8c5ef51dbb20a8ff064a1eed9a0f?placeholderIfAbsent=true&width=22)](https://www.linkedin.com/sharing/share-offsite/?url=https://respond.io/help/workspace-settings/conversations)[![Twitter](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4e03e02422a94e8eab9b8b41457c2371?width=22)](http://twitter.com/share?url=https://respond.io/help/workspace-settings/conversations) ## 相關文章 * [呼叫了解如何管理您已連接的呼叫通道的呼叫配置。 ](/tw/help/workspace-settings/calls) * [AI提示了解如何設置和配置 AI 提示。 ](/tw/help/workspace-settings/ai-prompts) * [人工智慧輔助了解如何設定和配置 AI Assist。 ](/tw/help/workspace-settings/ai-assist) * [生命週期了解如何在我們的平台上在整個銷售過程中追蹤和管理聯絡人。 ](/tw/help/workspace-settings/workspace-settings-lifecycle) * [聯絡匯入了解如何在平台中匯入、審查和管理資料。 ](/tw/help/workspace-settings/data-import) 找不到您想要的東西？ 🔎 [聯繫支持](/tw/contact-us) 2026-06-12T06:10:37.423Z help ```json {"@context":"https://schema.org","@graph":[{"@context":"https://schema.org","@type":"TechArticle","articleBody":"了解如何新增、編輯和刪除結案記錄。 對話結束後，這些都是可選的。","author":{"@type":"Person","image":"https://assets2-proxy.respond.io/ph8r57dk1q9w/4IHLTWbmWN0uXBc5x4jthC/59252fcdb357304ce07be76043047b7a/Susan_Swier_Avatar.svg","name":"Susan Swier","url":"https://respond.io/tw/author/susan-swier"},"dateCreated":"2025-01-28T04:22:08.000Z","dateModified":"2026-06-04T10:30:24.008Z","datePublished":"2025-01-28T04:22:08.000Z","headline":"結束語","image":"https://assets2-proxy.respond.io/ph8r57dk1q9w/7lfRd3F6zwbDh2QBIaJHY8/c2f11e7b6ab4b10b38fe124aafc496e0/workspaces-closing-notes.gif","mainEntityOfPage":"https://respond.io/tw/help/workspace-settings","publisher":{"@id":"https://respond.io/#organization"},"thumbnailUrl":"https://assets2-proxy.respond.io/ph8r57dk1q9w/7lfRd3F6zwbDh2QBIaJHY8/c2f11e7b6ab4b10b38fe124aafc496e0/workspaces-closing-notes.gif","url":"https://respond.io/tw/help/workspace-settings/conversations"},{"@context":"https://schema.org","@id":"https://respond.io/tw/help/workspace-settings/conversations#breadcrumb","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Help","item":"https://respond.io/tw/help"},{"@type":"ListItem","position":2,"name":"產品","item":"https://respond.io/tw/help/product"},{"@type":"ListItem","position":3,"name":"工作區設置","item":"https://respond.io/tw/help/workspace-settings"},{"@type":"ListItem","position":4,"name":"結束語","item":"https://respond.io/tw/help/workspace-settings/conversations"}]},{"@type":"Organization","@id":"https://respond.io/#organization","name":"Respond.io","alternateName":"respond.io","url":"https://respond.io/","image":["https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0"],"logo":"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4045649d540241d398c39ab07b2b62bb","description":"Respond.io is an AI-powered customer communication platform that helps businesses manage conversations, automate workflows and scale sales, marketing and support operations. 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