---
description: Respond.io 自動化潛在客戶的分配，根據代理可用性、技能、工作班次或語言路由聊天，以提升轉換速度和客戶滿意度。
title: 潛在客戶分配
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

# 自動化潛在客戶分配以完成 100% 的更多交易

根據代理的技能或可用性，將潛在客戶進行路由，以便快速解決問題、提供卓越的服務和提高轉換率。

[與銷售團隊聯繫](/tw/demo)[開始免費試用](https://app.respond.io/user/register)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3d00b804a8f14ecda711d0904fa1e4b5?width=918)

200%

More customers

Optimize lead distribution to handle higher chat volumes

94%

Faster resolutions

Route leads to the right agent for accurate replies and faster outcomes

93%

CSAT Score

Quick, expert answers deliver exceptional customer experiences

超過 10,000 個品牌信任 respond.io

![Toyota](https://assets1-proxy.respond.io/api/v1/image/assets/TEMP/084f7af56c84d676cb56fa563d9543869db8292a6883c7caf697a60bc159d9fc?placeholderIfAbsent=true&width=89)

![McDonalds](https://assets1-proxy.respond.io/api/v1/image/assets/TEMP/e74d231405a4841a630c863bd2c7faaf84f581c60f2b28133186261b6111ce5f?placeholderIfAbsent=true&width=90)

![British Airways](https://assets1-proxy.respond.io/api/v1/image/assets/TEMP/8942cd49cb7e07a3769fc9fe11f44f6a0a702b31a9fdf415e5a5ece01fd1047d?placeholderIfAbsent=true&width=89)

![Radisson Hotel](https://assets1-proxy.respond.io/api/v1/image/assets/TEMP/0401d3f7e9583614c6a07a9c0c073a74077150ce285957b9bf2edaf1092f891c?placeholderIfAbsent=true&width=90)

![Subway](https://assets1-proxy.respond.io/api/v1/image/assets/TEMP/ad1762e2cab6dac864b3fc59aa460cb43bfe0adcac174bd0744332cdf9c41581?placeholderIfAbsent=true&width=90)

![Abenson](https://assets1-proxy.respond.io/api/v1/image/assets/TEMP/a89b5dba114815b08f2326c3979dff3b4e7216012592c8d16b5e17f6dd10d279?placeholderIfAbsent=true&width=89)

![Roche](https://assets1-proxy.respond.io/api/v1/image/assets/TEMP/2779abe80cac06c5182580fc9c5c6f73e00ddf6d4651f5b024c585963a903f3a?placeholderIfAbsent=true&width=64)

![Hertz](https://assets1-proxy.respond.io/api/v1/image/assets/TEMP/a960c99d57404e59dd6cf342d000504a7012dbc2829da8918435fc0433d7ebdb?placeholderIfAbsent=true&width=90)

![Decathlon](https://assets1-proxy.respond.io/api/v1/image/assets/TEMP/77b640535dffb1a3a12d73103506709fbb276965b2be187431eec30f850b26b5?placeholderIfAbsent=true&width=108)

## Move leads down the sales funnel faster with automated lead distribution

Smart routing options to match leads with the right agent, every time

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fb49b790482414a649fc2acc138a7043b?width=35)

Agent availability routing

Reduce lead drop-off with quick service by assigning leads only to online team members

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fee9263c6018e4ffdbc863cc3e76d105e?width=35)

Language-based routing

Don’t get lost in translation—connect leads with team members who speak their language

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4342de96eff545b1a420274c6420fd1c?width=35)

Skill-based routing

Connect leads to the right agents for their needs to ensure expert handling of inquiries

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fd277f229b2444e43b67848f3b7ff3133?width=35)

Function-based routing

Get leads to the right team for their needs to deliver accurate responses and quicker resolutions

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F944ba56b10d9476398c9eddb8fd3f73d?width=35)

Shift-based routing

Distribute leads seamlessly across various shifts throughout your business hours

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F0a0f7c9db22c4822ac4d91578d19e742?width=35)

Customer-type routing

Route new, returning or VIP customers with similar characteristics to the best team for the job

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fbcccb740d42c4870bc727df5e86d1c15?width=35)

Round robin routing

Ensure agents’ workloads are balanced through equal distribution

## 透過自動銷售線索分配，更快地將銷售線索移入銷售漏斗

智慧路由選項每次都能將潛在客戶與適當的代理商相匹配

代理人可用性路由

通過快速服務將潛在客戶僅分配給在線團隊成員來減少潛在客戶流失

[瞭解更多 ](/tw/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F7486827e48824799b1037421780ecd38?width=657)

輪詢路由

確保代理的工作負載通過均等分配保持平衡

[瞭解更多 ](/tw/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F1c80657ab4134a3ab84979ac2ad8e646?width=657)

客戶類型路由

將新的、回訪的或VIP客戶按相似特徵路由到最佳團隊

[瞭解更多 ](/tw/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fd5ddf33e489b4251b0e5110ab114650d?width=657)

基於班次的路由

在您的營業時間內，跨多個班次無縫分配潛在客戶

[瞭解更多 ](/tw/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3c8c3b5f6d854d788d0d3eb4459e9621?width=657)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fee9263c6018e4ffdbc863cc3e76d105e?width=35)

基於語言的路由

在翻譯中不要迷失 - 將潛在客戶與說他們語言的團隊成員連接

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3fdb0ca750464cf4b9fe22f68c81ad8d?width=35)

基於技能的路由

將潛在客戶連接到適合他們需求的正確代理，以確保專業處理查詢

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F02ce9e32e3d24132af0605fea133f97b?width=35)

基於功能的路由

將潛在客戶引導到適合他們需求的正確團隊，以提供準確的回應和更快速的解決方案

How respond.io turns customer conversations into revenue

全通路團隊收件匣

無需再在應用程式之間切換進行聊天 統一語音通話、電子郵件、WhatsApp、TikTok、Facebook Messenger、Instagram 等的聯絡人和對話

[瞭解更多 ](/tw/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F0515099df1ec4d7c990903a01b600b4b?width=916)

人工智慧代理

Deploy ready-made or custom AI Agents to answer FAQs, qualify leads, update customer data and lifecycle stages, route enquiries to the right team, book appointments and more. 

[瞭解更多 ](/tw/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fe4fdf73fb8b442c28ff6ca213b12c8b2?width=916)

自動化與整合

將 respond.io 連接至 HubSpot、Salesforce、Google Sheets、Zapier、Make、n8n 等工具，以自動化工作流程並在聊天時獲取關鍵上下文

[瞭解更多 ](/tw/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fb4d1a8e46ac24822bb250f6f79b705ca?width=916)

客戶生命週期管理

優先處理高意圖的潛在客戶，為每個生命周期階段設計客戶旅程，或利用分析來識別常見的流失點

[瞭解更多 ](/tw/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F5129732fc70549c3984f49eb29504d98?width=540)

潛在客戶生成和轉化

從元廣告中獲取潛在客戶、自動預約、透過元目錄即時分享產品資訊等

[瞭解更多 ](/tw/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F1008a8bf3c534f02ade9fc7c389fa957?width=916)

大規模客戶保留 

透過針對促銷、續約、升級和 CSAT 調查的定向廣播來提高客戶忠誠度

[瞭解更多 ](/tw/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fb2102cee99d64252b9b44eedc673c116?width=916)

數據驅動的洞察

追蹤回應時間、元廣告和廣播表現，以及轉換率，以將洞察轉化為收入

[瞭解更多 ](/tw/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F61fa2fa290674467a0ee51559849c123?width=916)

高容量下的穩定性

再也不會因崩潰或停機而失去潛在客戶 與其他提供者不同，respond.io 保證平台的高可靠性

[瞭解更多 ](/tw/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fee29f26ea03c48cd9180078145535947?width=916)

增強客戶資料的安全性

通過 ISO 27001 認證、GDPR 合規性、SSL 加密、雙重認證、廣泛的雲端安全措施和 SSO 確保客戶和業務資料的安全

[瞭解更多 ](/tw/capture-website-leads)

![](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fd7bfae2f0bd34ff78022f44458d67c02?width=916)

## 來自客戶的真實成功案例

* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/6fUTsJ2zJqesAhOTs23gkS/cbefc6ff31535496216c24affd4c9ecb/iMotobike_-_cover.png?q=70&w=800&fm=avif)![https://imotorbike.com](https://assets2-proxy.respond.io/ph8r57dk1q9w/24VVyRPw2TQZI98gtdNWvV/a0eacdb51cdc39dcf986eb138a948af4/iMotobike-logo.svg)iMotorbike Handles 2x More Leads with AI Agents on Respond.ioRead More ](/tw/customers/imotorbike-handles-2x-more-leads-with-ai-agents-on-respond-io)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2058yBWMw2LQWcemmmgfoB/256f8026feb8bc030c0523f51aed857a/Automax_-_Cover.jpg?q=70&w=800&fm=avif)![https://automaxgroup.me](https://assets2-proxy.respond.io/ph8r57dk1q9w/5CBNHUyCa6p70FSiv7OYyL/7477e629ba2fd2cf7ac0bc3a36d0969c/Automax-logo.svg)How Automax® achieved 42.5x ROI from WhatsApp broadcastsRead More ](/tw/customers/automax-boosts-roi-from-whatsapp-broadcasts)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3CSeqbLBHB19hyMQ1w97ax/bf5ee063d840e1d70b1c7f005b883039/Noonmar_-_Cover.jpg?q=70&w=800&fm=avif)![https://noonmar.com/](https://assets2-proxy.respond.io/ph8r57dk1q9w/6iAiVXcd9MhXJCMqK3a91H/379e18807d4c6769101b1c35e82ed8ab/noormar-logo.png)noonmar Increases New Customers by 40% in One MonthRead More ](/tw/customers/noonmar-increases-new-customers)
* [![](https://assets2-proxy.respond.io/ph8r57dk1q9w/kwpcn6YEP9rHCaMxqG1xo/90feb828c2f7660f9e3bb668f0ca4edb/assets_2F11f7a662b80a4675973850b067c01fa5_2Faf9d857487424a7d9c2823debbd7d9bc?q=70&w=800&fm=avif)![https://emaxbeaute.com/](https://assets2-proxy.respond.io/ph8r57dk1q9w/6mGfz1lP4lKoUg10TVrnrN/93e3e9b841c2fd7c5db9fd27c100b309/assets_2F11f7a662b80a4675973850b067c01fa5_2Fcd1e74952d384c05bfd573d459660113)How EMAX Beauté Streamlined Lead Engagement for 18x More AppointmentsRead More ](/tw/customers/how-emax-boosts-appointment-bookings)

透過 respond.io 將您的業務成果提高 3 倍 🚀

[與銷售團隊聯繫](/tw/demo)[開始免費試用](https://app.respond.io/user/register)

2025-12-05T07:12:19.106Z

core

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