---
description: 計算使用 respond.io 的 WhatsApp API 消息和通話費用。 免費接收消息和通話，外發根據Meta各國及數量的費率收費。
title: WhatsApp Business Calling API 定價計算器
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

# WhatsApp Business Calling API pricing calculator

Plan your WhatsApp calling budget with accurate monthly cost estimates

WhatsApp 訊息 APIWhatsApp 通話 API

## 計算您的 WhatsApp Business Calling API 成本

🎉 所有來電（用戶發起的）都是免費的！ 您只需支付撥出電話的費用。

使用此計算器估算您的 WhatsApp Business Calling API 費用。 只需選擇一個國家/地區並拖曳滑桿即可查看您預計的每月通話費用。

**撥出電話費率基於：**

* **通話時間：** 以 6 秒為增量計費，向上取整
* **收件人的國家代碼：** 決定費率
* **每月通話量：** 您撥打到特定國家的電話越多，費率就越低。 等級每月重置。

⚠️ 費率由 Meta 設定，可能會有所變動。 有關最新的定價，請參閱其 [官方定價頁面](https://developers.facebook.com/docs/whatsapp/cloud-api/calling/pricing)。

對於訊息傳遞成本，請使用 [WhatsApp API 訊息定價計算器](https://respond.io/whatsapp-pricing-calculator) 。

要在一個地方管理您的 WhatsApp 訊息、通話、範本和帳單， [請使用 respond.io](https://app.respond.io/settings/channels/connectChannel/whatsapp%5Fbusiness)（官方 WhatsApp 商業解決方案提供者）升級到 WhatsApp API。

國家或地區

ArgentinaBrazilChileColombiaEgyptFranceGermanyIndiaIndonesiaIsraelItalyMalaysiaMexicoNetherlandsNigeriaPakistanPeruRussiaSaudi ArabiaSouth AfricaSpainTurkeyUnited Arab EmiratesUnited KingdomNorth AmericaRest of AfricaRest of Asia PacificRest of Central & Eastern EuropeRest of Latin AmericaRest of Middle EastRest of Western EuropeOther

分分鐘

$0.01080 / 分分鐘

0 分鐘

$0.00

估計的

$0.00

為了進一步了解 WhatsApp 通話的定價結構， [聯絡我們](/contact). 

⚠️ 不支援在以下國家撥打電話。 根據[Meta 目前的限制](https://developers.facebook.com/docs/whatsapp/cloud-api/calling/#availability)，隨時可能變更。

通話類型

WhatsApp 商業通話限制

用戶發起（來電）

業務發起的（呼出）

* 🇨🇺 古巴
* 🇮🇷 伊朗
* 🇰🇵 北韓
* 🇸🇾 敘利亞
* 🇺🇦 烏克蘭（克里米亞、頓涅茨克、盧甘斯克）

包括以上所有加上

* 🇺🇸 美國
* 🇨🇦 加拿大
* 🇹🇷 土耳其
* 🇪🇬 埃及
* 🇻🇳 越南
* 🇳🇬 尼日利亞

## Frequently Asked Questions

企業如何收取 WhatsApp 來電費用？

但事實並非如此。 所有來電（用戶發起的）都是完全免費的。 企業僅需為撥出的電話付費。

雖然一些 WhatsApp 商業解決方案提供商 (BSP) 可能會在 Meta 的費用基礎上加價，但 respond.io 提供透明的定價，不收取額外費用，因此您只需支付 Meta 對 WhatsApp 商業 API 呼叫和訊息收取的費用。

對企業來說，WhatsApp 來電真的免費嗎？

是的。 所有撥打至 WhatsApp 商業平台 (API) 帳號的 WhatsApp 來電均完全免費。 您只需為您的企業撥打的電話付費。

企業透過 WhatsApp Business API 撥打電話如何收費？

發起通話、響鈴和未接聽電話均不產生任何費用。 撥出電話按分鐘計費，以 6 秒為增量收費（向上取整）。 此比率取決於兩個因素：

* 您正在呼叫的人的國家/地區
* 貴公司當月撥打至該國的通話總分鐘數

  
撥出電話何時開始計費？

只有當客戶接聽電話時您才需要付費。 發起通話、響鈴和未接聽電話均不產生任何費用。

我是否需要支付額外費用才能在 respond.io 上使用 WhatsApp Business Calling API？

不。 Respond.io 不會對 WhatsApp Business API 收取額外費用，包括通話和訊息。 您只需支付 Meta 設定的官方通話費率 - 無隱藏費用或加價。

WhatsApp 通話是否有設定費用或額外費用？

不。 respond.io 上的 WhatsApp Business Calling API 無需設定費、維護費或每次通話加價。 Respond.io 根據 Meta 的官方價格提供透明的定價。

基於數量的折扣如何運作？

您的企業每月撥打到特定國家的電話越多，每分鐘的費率就越低。 這些折扣在每個月初重置。

我可以隨時打電話給客戶嗎？

只有在獲得客戶許可後，您才能透過 WhatsApp Business Calling API 呼叫客戶。

您必須先發送通話請求，並且客戶必須批准。 如果被拒絕，您需要等待才能重新發送新的通話請求。 一旦獲得批准，您可以立即或在接下來的 7 天內隨時致電。

[了解更多關於 WhatsApp Business Calling API 權限的資訊](https://respond.io/help/whatsapp/whatsapp-business-calling-api#how-to-request-permission-to-call)。

我可以向客戶發送的通話請求數量有限制嗎？

是的。 您可以每 24 小時向同一客戶發送一次通話請求，每週最多發送兩次通話請求。 這有助於避免垃圾郵件並確保更好的客戶體驗。

如果客戶錯過了我的電話會怎麼樣？

如果通話請求已獲批准但未接聽，您可以在 7 天內再次嘗試撥打。 除非 7 天期限已過，否則您無需重新發送通話請求。

您可以每 24 小時向同一客戶發送一次通話請求，每週最多發送兩次通話請求。

我可以在不發送通話請求的情況下接聽客戶的 WhatsApp 電話嗎？

是的，客戶不需要發送通話請求。 客戶可以透過 WhatsApp 直接致電您的公司，您會在收件匣中收到電話。 這些電話都是免費的。

我可以在 WhatsApp 對話期間從聊天切換到語音嗎？

Yes. Respond.io allows you to start a WhatsApp voice call directly from your messaging inbox, so your team can switch between chat and voice without leaving the conversation with a customer.

通話費用會計入我的 WhatsApp API 訊息費用嗎？

No. Voice calls are billed separately and do not affect your messaging charges.

WhatsApp 電話的 24 小時客戶服務窗口是什麼？

When a customer either calls your business or accepts your call, a 24-hour Customer Service Window opens. During this window, you can send **free-form messages and** **utility templates** at no cost. Marketing and authentication templates are still charged as usual. This gives your team more the option to follow up with text messages after a call at no extra cost.

[Learn more about customer service windows](https://respond.io/help/whatsapp/getting-ready-for-inbound-conversations#understanding-customer-service-window).

如何計算我的企業使用 WhatsApp Business Calling API 的總成本？

Here’s what you need to consider to estimate your WhatsApp Business Calling API costs:

* **WhatsApp Business API access** is free. However, it needs to be connected to a conversation management platform to handle calls and messages.
* **Conversation management platform** fees depend on your WhatsApp Business Solution Provider (BSP). Some providers charge extra for each WhatsApp account or have setup fees, maintenance fees or call/message markups.
* **Outbound calls** are billed individually, based on recipient country and monthly volume. Inbound calls are free.

Use our pricing calculator to get an estimate for your calling costs. Drag the slider to reflect your monthly call duration and select your recipients’ country to view accurate rates.

哪些地區支援 WhatsApp Business Calling API？

The availability of WhatsApp Business Calling depends on the type of call:

**User-Initiated Calling (Incoming)**

You can receive calls from customers in **any country where the WhatsApp Business API is supported**, **except**:

* **Cuba**
* **Iran**
* **North Korea**
* **Syria**
* **Ukraine (Crimea, Donetsk, Luhansk)**

These regions do **not support incoming or outgoing calls**.

**Business-Initiated Calling (Outgoing)**

You can initiate calls to customers in most supported countries. However, **business-initiated calls are currently not allowed** in the following locations:

* **United States**
* **Canada**
* **Turkey**
* **Egypt**
* **Vietnam**
* **Nigeria**
* Plus all r**egions listed above where user-initiated calls are not supported**

This list is based on Meta’s current restrictions and may change. For the latest updates, refer to [Meta’s documentation](https://developers.facebook.com/docs/whatsapp/cloud-api/calling/#availability).

如何開始在 respond.io 上使用 WhatsApp Business Calling API？

Once you have connected WhatsApp API to respond.io, head to the WhatsApp Calls settings in your respond.io workspace to enable the feature. Ensure your WhatsApp Business Account (WABA) has at least $10 in balance to start making calls. [Learn more about WhatsApp Business Calling API on respond.io](https://respond.io/help/whatsapp/whatsapp-business-calling-api).

我是否需要任何額外的軟體或硬體來透過 WhatsApp Business Calling API 撥打電話？

All you need is:

* A **computer** with a mic, speaker or headset
* A **web browser** and internet connection

WhatsApp Business Calling API Works right from your inbox. Mobile support for the respond.io app is coming soon. No extra tools required.

我的整個團隊可以從同一個收件匣使用 WhatsApp Business Calling API 嗎？

Yes, your whole team can use WhatsApp Business Calling API with respond.io. You can also restrict calling access to specific agents if needed.

Only one agent can answer an incoming call at a time — the call will connect to the first agent who picks up. Outgoing calls can be made by multiple agents simultaneously.

哪些地區支援 WhatsApp Business Calling API？

The availability of WhatsApp Business Calling depends on the type of call:

**User-Initiated Calling (Incoming)**

You can receive calls from customers in **any country where the WhatsApp Business API is supported**, **except**:

* **Cuba**
* **Iran**
* **North Korea**
* **Syria**
* **Ukraine (Crimea, Donetsk, Luhansk)**

These regions do **not support incoming or outgoing calls**.

**Business-Initiated Calling (Outgoing)**

You can initiate calls to customers in most supported countries. However, **business-initiated calls are currently not allowed** in the following locations:

* **United States**
* **Canada**
* **Turkey**
* **Egypt**
* **Vietnam**
* **Nigeria**
* Plus all r**egions listed above where user-initiated calls are not supported**

This list is based on Meta’s current restrictions and may change. For the latest updates, refer to [Meta’s documentation](https://developers.facebook.com/docs/whatsapp/cloud-api/calling/#availability).

3x Your Business Results with Respond.io 🚀

[與銷售團隊聯繫](/tw/demo)[開始免費試用](https://app.respond.io/user/register)

2025-12-05T07:12:22.382Z

core

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Respond.io allows you to start a WhatsApp voice call directly from your messaging inbox, so your team can switch between chat and voice without leaving the conversation with a customer.</span></p>"}},{"@type":"Question","name":"通話費用會計入我的 WhatsApp API 訊息費用嗎？","acceptedAnswer":{"@type":"Answer","text":"<p><span style=\"color: rgb(255, 255, 255);\">No. Voice calls are billed separately and do not affect your messaging charges.</span></p>"}},{"@type":"Question","name":"WhatsApp 電話的 24 小時客戶服務窗口是什麼？","acceptedAnswer":{"@type":"Answer","text":"<p><span style=\"color: rgb(255, 255, 255);\">When a customer either calls your business or accepts your call, a 24-hour Customer Service Window opens. During this window, you can send </span><strong style=\"color: rgb(255, 255, 255);\">free-form messages and</strong><span style=\"color: rgb(255, 255, 255);\"> </span><strong style=\"color: rgb(255, 255, 255);\">utility templates</strong><span style=\"color: rgb(255, 255, 255);\"> at no cost. Marketing and authentication templates are still charged as usual. This gives your team more the option to follow up with text messages after a call at no extra cost.</span></p><p><a href=\"https://respond.io/help/whatsapp/getting-ready-for-inbound-conversations#understanding-customer-service-window\" rel=\"noopener noreferrer\" target=\"_blank\">Learn more about customer service windows</a>.</p>"}},{"@type":"Question","name":"如何計算我的企業使用 WhatsApp Business Calling API 的總成本？","acceptedAnswer":{"@type":"Answer","text":"<p><span style=\"color: rgb(255, 255, 255);\">Here’s what you need to consider to estimate your WhatsApp Business Calling API costs:</span></p><ul><li><strong style=\"color: rgb(255, 255, 255);\">WhatsApp Business API access</strong><span style=\"color: rgb(255, 255, 255);\">&nbsp;is free. However, it needs to be connected to a conversation management platform to handle calls and messages.</span></li><li><strong style=\"color: rgb(255, 255, 255);\">Conversation management platform</strong><span style=\"color: rgb(255, 255, 255);\">&nbsp;fees depend on your WhatsApp Business Solution Provider (BSP). Some providers charge extra for each WhatsApp account or have setup fees, maintenance fees or call/message markups.</span></li><li><strong style=\"color: rgb(255, 255, 255);\">Outbound calls</strong><span style=\"color: rgb(255, 255, 255);\"> are billed individually, based on recipient country and monthly volume. Inbound calls are free.</span></li></ul><p><span style=\"color: rgb(255, 255, 255);\">Use our pricing calculator to get an estimate for your calling costs. Drag the slider to reflect your monthly call duration and select your recipients’ country to view accurate rates.</span></p>"}},{"@type":"Question","name":"哪些地區支援 WhatsApp Business Calling API？","acceptedAnswer":{"@type":"Answer","text":"<p><span style=\"color: rgb(255, 255, 255);\">The availability of WhatsApp Business Calling depends on the type of call:</span></p><p><strong style=\"color: rgb(255, 255, 255);\">User-Initiated Calling (Incoming)</strong></p><p><span style=\"color: rgb(255, 255, 255);\">You can receive calls from customers in </span><strong style=\"color: rgb(255, 255, 255);\">any country where the WhatsApp Business API is supported</strong><span style=\"color: rgb(255, 255, 255);\">, </span><strong style=\"color: rgb(255, 255, 255);\">except</strong><span style=\"color: rgb(255, 255, 255);\">:</span></p><ul><li><strong style=\"color: rgb(255, 255, 255);\">Cuba</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Iran</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">North Korea</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Syria</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Ukraine (Crimea, Donetsk, Luhansk)</strong></li></ul><p><span style=\"color: rgb(255, 255, 255);\">These regions do </span><strong style=\"color: rgb(255, 255, 255);\">not support incoming or outgoing calls</strong><span style=\"color: rgb(255, 255, 255);\">.</span></p><p><strong style=\"color: rgb(255, 255, 255);\">Business-Initiated Calling (Outgoing)</strong></p><p><span style=\"color: rgb(255, 255, 255);\">You can initiate calls to customers in most supported countries. However, </span><strong style=\"color: rgb(255, 255, 255);\">business-initiated calls are currently not allowed</strong><span style=\"color: rgb(255, 255, 255);\"> in the following locations:</span></p><ul><li><strong style=\"color: rgb(255, 255, 255);\">United States</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Canada</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Turkey</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Egypt</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Vietnam</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Nigeria</strong></li><li><span style=\"color: rgb(255, 255, 255);\">Plus all r</span><strong style=\"color: rgb(255, 255, 255);\">egions listed above where user-initiated calls are not supported</strong></li></ul><p><span style=\"color: rgb(255, 255, 255);\">This list is based on Meta’s current restrictions and may change. For the latest updates, refer to </span><a href=\"https://developers.facebook.com/docs/whatsapp/cloud-api/calling/#availability\" rel=\"noopener noreferrer\" target=\"_blank\" style=\"color: rgb(68, 138, 255);\">Meta’s documentation</a><span style=\"color: rgb(68, 138, 255);\">.</span></p>"}},{"@type":"Question","name":"如何開始在 respond.io 上使用 WhatsApp Business Calling API？","acceptedAnswer":{"@type":"Answer","text":"<p><span style=\"color: rgb(255, 255, 255);\">Once you have connected WhatsApp API to respond.io, head to the WhatsApp Calls settings in your respond.io workspace to enable the feature. Ensure your WhatsApp Business Account (WABA) has at least $10 in balance to start making calls.</span> <a href=\"https://respond.io/help/whatsapp/whatsapp-business-calling-api\" rel=\"noopener noreferrer\" target=\"_blank\">Learn more about WhatsApp Business Calling API on respond.io</a>.</p>"}},{"@type":"Question","name":"我是否需要任何額外的軟體或硬體來透過 WhatsApp Business Calling API 撥打電話？","acceptedAnswer":{"@type":"Answer","text":"<p><span style=\"color: rgb(255, 255, 255);\">All you need is:</span></p><ul><li><span style=\"color: rgb(255, 255, 255);\">A </span><strong style=\"color: rgb(255, 255, 255);\">computer</strong><span style=\"color: rgb(255, 255, 255);\"> with a mic, speaker or headset</span></li><li><span style=\"color: rgb(255, 255, 255);\">A </span><strong style=\"color: rgb(255, 255, 255);\">web browser</strong><span style=\"color: rgb(255, 255, 255);\"> and internet connection</span></li></ul><p><span style=\"color: rgb(255, 255, 255);\">WhatsApp Business Calling API Works right from your inbox. Mobile support for the respond.io app is coming soon. No extra tools required.</span></p>"}},{"@type":"Question","name":"我的整個團隊可以從同一個收件匣使用 WhatsApp Business Calling API 嗎？","acceptedAnswer":{"@type":"Answer","text":"<p><span style=\"color: rgb(255, 255, 255);\">Yes, your whole team can use WhatsApp Business Calling API with respond.io. You can also restrict calling access to specific agents if needed.</span></p><p><span style=\"color: rgb(255, 255, 255);\">Only one agent can answer an incoming call at a time — the call will connect to the first agent who picks up. Outgoing calls can be made by multiple agents simultaneously.</span></p>"}},{"@type":"Question","name":"哪些地區支援 WhatsApp Business Calling API？","acceptedAnswer":{"@type":"Answer","text":"<p><span style=\"color: rgb(255, 255, 255);\">The availability of WhatsApp Business Calling depends on the type of call:</span></p><p><strong style=\"color: rgb(255, 255, 255);\">User-Initiated Calling (Incoming)</strong></p><p><span style=\"color: rgb(255, 255, 255);\">You can receive calls from customers in&nbsp;</span><strong style=\"color: rgb(255, 255, 255);\">any country where the WhatsApp Business API is supported</strong><span style=\"color: rgb(255, 255, 255);\">,&nbsp;</span><strong style=\"color: rgb(255, 255, 255);\">except</strong><span style=\"color: rgb(255, 255, 255);\">:</span></p><ul><li><strong style=\"color: rgb(255, 255, 255);\">Cuba</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Iran</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">North Korea</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Syria</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Ukraine (Crimea, Donetsk, Luhansk)</strong></li></ul><p><span style=\"color: rgb(255, 255, 255);\">These regions do&nbsp;</span><strong style=\"color: rgb(255, 255, 255);\">not support incoming or outgoing calls</strong><span style=\"color: rgb(255, 255, 255);\">.</span></p><p><strong style=\"color: rgb(255, 255, 255);\">Business-Initiated Calling (Outgoing)</strong></p><p><span style=\"color: rgb(255, 255, 255);\">You can initiate calls to customers in most supported countries. However,&nbsp;</span><strong style=\"color: rgb(255, 255, 255);\">business-initiated calls are currently not allowed</strong><span style=\"color: rgb(255, 255, 255);\">&nbsp;in the following locations:</span></p><ul><li><strong style=\"color: rgb(255, 255, 255);\">United States</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Canada</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Turkey</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Egypt</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Vietnam</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Nigeria</strong></li><li><span style=\"color: rgb(255, 255, 255);\">Plus all r</span><strong style=\"color: rgb(255, 255, 255);\">egions listed above where user-initiated calls are not supported</strong></li></ul><p><span style=\"color: rgb(255, 255, 255);\">This list is based on Meta’s current restrictions and may change. For the latest updates, refer to&nbsp;</span><a href=\"https://developers.facebook.com/docs/whatsapp/cloud-api/calling/#availability\" rel=\"noopener noreferrer\" target=\"_blank\" style=\"color: rgb(68, 138, 255);\">Meta’s documentation</a><span style=\"color: rgb(255, 255, 255);\">.</span></p>"}}]}
```
