--- description: Learn how to configure advanced settings for your AI Agent, such as wait time, so it waits for a Contact to finish messaging before replying. title: AI Agent: Advanced Settings image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0 --- [Mới🤖 Các tác nhân AI hiện đang hoạt động trên respond.io! Gặp gỡ lễ tân AI mới của bạn, đại diện bán hàng hoặc nhân viên hỗ trợ. Tìm hiểu thêm![arrow-icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fe43213a7a9314673bd8d2060c25f9b87)](https://respond.io/blog/respond-io-raises-62-million-series-b) Giúp tôi với... ⌘ 1. [All Collections >](/vi/help) 2. [ Sản phẩm >](/vi/help/product) 3. [ Các tác nhân AI >](/vi/help/ai-agents) 4. AI Agent: Advanced Settings # AI Agent: Advanced Settings Advanced settings let you fine-tune how your AI Agent behaves in chat conversations, beyond what's set in its Instructions. The first available setting is **wait time** — how long your AI Agent waits before replying. ## Accessing Advanced settings 1. Click **Create AI Agent** or click **Edit** to update an existing AI Agent. ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/4G3fUozeoxDSI1CKWRQA47/6c2ae093fe79f39c7ba3bb7de89563b6/Create_or_edit_-_ai_agent.png?fm=jpg&q=80&w=1200&fl=progressive) 2. Click the gear icon at the top right. ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2qHBKvgEI4GLUrWBKBmRCe/988d98f9df7fe62bb4d594ea3df3ab28/gear_icon_-_ai_agent.png?fm=jpg&q=80&w=1200&fl=progressive) 3. The **Advanced settings** drawer opens. ## Wait time Set how long your AI Agent waits before it starts processing a reply. Each new message from a Contact resets the timer, so it waits until they're done before responding. ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/29T9TIIeec1z1Hf0v49Drj/d31a548a38cdb11879e809de25937786/wait_time.png?fm=jpg&q=80&w=1200&fl=progressive) The wait time is set at 1 second by default. You can configure the following: * **Range:** 1 second to 300 seconds (5 minutes) * **Unit:** Choose second or minute from the dropdown next to the input field Wait time only applies to Contact-initiated messages. It doesn’t affect: * AI Agent follow-up messages * AI Agent Actions * System messages ### Wait time vs processing time A Contact only receives a reply after two stages: * Your configured wait time * The AI Agent’s processing time (not configurable, typically 10–15 seconds). The total reply time is both combined. Processing time can take longer when the AI needs to: * Search knowledge sources for relevant information. * Process the message and generate a reply. * Wait for the AI model provider to respond during busy periods. * Handle temporary network or system delays. ## Limitations * Applies to **chat conversations only**. * **Advanced settings** and **Configuration** page save separately — click **Save** in the **Advanced settings** drawer, then click **Publish** or **Save** on the **Configuration** page. ## FAQ and troubleshooting ### Does wait time apply to email or other conversation types? No. Advanced settings currently apply to chat conversations only. ### Are Advanced settings set per AI Agent or per Workspace? Per AI Agent. Each AI Agent has its own **Advanced settings**. Chia sẻ bài viết này [![Telegram](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F44daca77a4844f0c8fd29040ddeba057?width=22)](https://api.whatsapp.com/send?text=https://respond.io/help/ai-agents/ai-agent-advanced-settings)[![Facebook](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/fff57eeb01160bc604392f519b4f3461ca16f0fa1b6a587b20b142cdf1ad0ba7?placeholderIfAbsent=true&width=22)](https://www.facebook.com/sharer/sharer.php?u=https://respond.io/help/ai-agents/ai-agent-advanced-settings)[![Linkedin](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/7aaf8d87b5410844d83e06a4ed663e4f551b8c5ef51dbb20a8ff064a1eed9a0f?placeholderIfAbsent=true&width=22)](https://www.linkedin.com/sharing/share-offsite/?url=https://respond.io/help/ai-agents/ai-agent-advanced-settings)[![Twitter](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4e03e02422a94e8eab9b8b41457c2371?width=22)](http://twitter.com/share?url=https://respond.io/help/ai-agents/ai-agent-advanced-settings) ## Bài viết liên quan 👩‍💻 * [Tác nhân AI: Hạn chế đã biết và cách khắc phụcTìm hiểu về những hạn chế ở cấp nền tảng của Tác nhân AI trên respond.io, bao gồm hạn chế về khả năng hiển thị, giới hạn lịch sử tin nhắn, các tính năng không được hỗ trợ, và các cách khắc phục được đề xuất. ](/vi/help/ai-agents/ai-agents-known-limitations-and-workarounds) * [Getting Started with AI AgentsLearn how to set up an AI Agent with templates to get started fast. ](/vi/help/ai-agents/getting-started-with-ai-agents) * [Cách kiểm tra AI AgentTìm hiểu cách an toàn để kiểm tra AI Agent của bạn trước khi công bố bằng cách mô phỏng các cuộc trò chuyện và xem trước các hành động mà không ảnh hưởng đến khách hàng thật. ](/vi/help/ai-agents/how-to-test-ai-agents) * [Cách viết các lời nhắc AI Agent hiệu quảHọc cách viết các lời nhắc AI Agent hiệu quả với các phương pháp tốt nhất, mẹo và ví dụ thực tế. ](/vi/help/ai-agents/how-to-write-effective-ai-agent-prompts) * [Quản lý Nguồn Kiến thức AITìm hiểu cách thêm, quản lý và tối ưu hóa nguồn kiến thức để AI của bạn có thể cung cấp câu trả lời chính xác, tin cậy và phong phú về bối cảnh hơn. ](/vi/help/ai-agents/managing-ai-knowledge-sources) Không tìm thấy thông tin bạn đang tìm kiếm? 🔎 [Liên hệ hỗ trợ](/vi/contact-us) 2026-07-29T02:13:39.838Z help ```json {"@context":"https://schema.org","@graph":[{"@context":"https://schema.org","@type":"TechArticle","articleBody":"Learn how to configure advanced settings for your AI Agent, such as wait time, so it waits for a Contact to finish messaging before replying.","author":{"@type":"Person","image":"https://assets2-proxy.respond.io/ph8r57dk1q9w/6TgzTm0QlIPDnG4YWA41K4/4ac61d3efe97d14652a514c5727318bd/Avatar.svg","name":"Amanda Loh","url":"https://respond.io/vi/author/amanda-loh"},"dateCreated":"2026-07-28T00:00:00.000Z","dateModified":"2026-07-28T06:01:23.621Z","datePublished":"2026-07-28T00:00:00.000Z","headline":"AI Agent: Advanced Settings","mainEntityOfPage":"https://respond.io/vi/help/ai-agents","publisher":{"@id":"https://respond.io/#organization"},"url":"https://respond.io/vi/help/ai-agents/ai-agent-advanced-settings"},{"@context":"https://schema.org","@id":"https://respond.io/vi/help/ai-agents/ai-agent-advanced-settings#breadcrumb","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Help","item":"https://respond.io/vi/help"},{"@type":"ListItem","position":2,"name":"Sản phẩm","item":"https://respond.io/vi/help/product"},{"@type":"ListItem","position":3,"name":"Các tác nhân AI","item":"https://respond.io/vi/help/ai-agents"},{"@type":"ListItem","position":4,"name":"AI Agent: Advanced Settings","item":"https://respond.io/vi/help/ai-agents/ai-agent-advanced-settings"}]},{"@type":"Organization","@id":"https://respond.io/#organization","name":"Respond.io","alternateName":"respond.io","url":"https://respond.io/","image":["https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0"],"logo":"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4045649d540241d398c39ab07b2b62bb","description":"Respond.io is an AI-powered customer communication platform that helps businesses manage conversations, automate workflows and scale sales, marketing and support operations. 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