---
description: Calculate WhatsApp API fees for message and call with respond.io. Free inbound messages and calls, outbound billed per Meta’s rates by country and volume.
title: WhatsApp Business Calling API Pricing Calculator
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

# WhatsApp Business Calling API pricing calculator

Plan your WhatsApp calling budget with accurate monthly cost estimates

WhatsApp Messaging APIWhatsApp Calling API

## Calculate your WhatsApp Business Calling API costs

🎉 All incoming (user-initiated) calls are free! You’re only charged for outgoing calls.

Use this calculator to estimate your WhatsApp Business Calling API costs. Just select a country and drag the slider to see your projected monthly calling spend.

**Outgoing call rates are based on:**

* **Call duration:** Charged in 6-second increments, rounded up
* **Recipient’s country code:** Determines the rate
* **Monthly volume:** The more calls you make to a specific country, the lower your rate. Tiers reset every month.

Rates are set by Meta and may change. For the most up-to-date pricing, refer to their [official pricing page](https://developers.facebook.com/docs/whatsapp/cloud-api/calling/pricing).

For messaging costs, use the [WhatsApp API message pricing calculator](https://respond.io/whatsapp-pricing-calculator) instead.

To manage your WhatsApp messages, calls, templates and billing in one place, [upgrade to WhatsApp API with respond.io](https://app.respond.io/settings/channels/connectChannel/whatsapp%5Fbusiness), an official WhatsApp Business Solution Provider.

Country or Region

ArgentinaBrazilChileColombiaEgyptFranceGermanyIndiaIndonesiaIsraelItalyMalaysiaMexicoNetherlandsNigeriaPakistanPeruRussiaSaudi ArabiaSouth AfricaSpainTurkeyUnited Arab EmiratesUnited KingdomNorth AmericaRest of AfricaRest of Asia PacificRest of Central & Eastern EuropeRest of Latin AmericaRest of Middle EastRest of Western EuropeOther

Minutes

$0.01080 / Minute

0 Minutes

$0.00

Estimated

$0.00

To gain additional insight into the pricing structure for WhatsApp calling, [reach out to us](/contact). 

⚠️ Calls are not supported in the following countries. Based on [Meta’s current restrictions](https://developers.facebook.com/docs/whatsapp/cloud-api/calling/#availability) and subject to change.

Call type

WhatsApp Business Calls restricted

User‑initiated (Incoming)

Business‑initiated (Outgoing)

* 🇨🇺 Cuba
* 🇮🇷 Iran
* 🇰🇵 North Korea
* 🇸🇾 Syria
* 🇺🇦 Ukraine (Crimea, Donetsk, Luhansk)

Includes all the above plus

* 🇺🇸 USA
* 🇨🇦 Canada
* 🇹🇷 Turkey
* 🇪🇬 Egypt
* 🇻🇳 Vietnam
* 🇳🇬 Nigeria

## Frequently Asked Questions

How are businesses charged for inbound WhatsApp calls?

They aren’t. All incoming (user-initiated) calls are completely free. Businesses are only billed for outbound calls.

While some WhatsApp Business Solution Providers (BSPs) may add markups on top of Meta’s fees, respond.io offers transparent pricing with no extra charge, so you only pay what Meta charges for WhatsApp Business API calls and messages.

Are incoming WhatsApp calls really free for businesses?

Yes. All incoming WhatsApp calls to WhatsApp Business Platform (API) accounts are completely free. You’re only billed for outgoing calls made by your business.

How are businesses charged for outgoing calls on WhatsApp Business API?

Initiating a call, ringing and unanswered calls don’t incur any charges. Outgoing calls are billed per minute and charged in 6-second increments (rounded up). The rate depends on two factors:

* The country of the person you’re calling
* The total number of minutes your business has made to that country in the current month

  
When does billing start for an outgoing call?

You’re billed only when the customer answers the call. Initiating a call, ringing and unanswered calls don’t incur any charges.

Do I need to pay extra to use WhatsApp Business Calling API on respond.io?

No. Respond.io doesn’t charge additional fees for WhatsApp Business API, including calls and messages. You only pay the official call rates set by Meta — no hidden fees or markups.

Are there any setup fees or additional charges for WhatsApp Calls?

No. There are no setup fees, maintenance costs or per-call markups for WhatsApp Business Calling API on respond.io. Respond.io offers transparent pricing based on Meta’s official rates.

How do volume-based discounts work?

The more outgoing calls your business makes to a specific country each month, the lower your per-minute rate becomes. These discounts reset at the start of each month.

Can I call a customer anytime?

You can only call customers via WhatsApp Business Calling API after they’ve given permission.

You must send a call request first and the customer must approve it. If declined, you’ll need to wait before resending a new call request. Once approved, you can call immediately or anytime within the next 7 days.

[Learn more about WhatsApp Business Calling API permissions](https://respond.io/help/whatsapp/whatsapp-business-calling-api#how-to-request-permission-to-call).

Is there a limit to how many call requests I can send to a customer?

Yes. You can send one call request every 24 hours and up to two per week to the same customer. This helps avoid spam and ensures a better customer experience.

What happens if a customer misses my call?

If a call request was approved but missed, you can try calling again within 7 days. You don’t need to resend the call request unless the 7-day window has passed.

You can send one call request every 24 hours and a maximum of two per week to the same customer.

Can I receive WhatsApp calls from customers without sending a call request?

Yes, customers don’t need to send call requests. Customers can call your business directly via WhatsApp, and you’ll receive the call in your inbox. These calls are free.

Can I switch from chat to voice during a WhatsApp conversation?

Yes. Respond.io allows you to start a WhatsApp voice call directly from your messaging inbox, so your team can switch between chat and voice without leaving the conversation with a customer.

Do calls count toward my WhatsApp API messaging charges?

No. Voice calls are billed separately and do not affect your messaging charges.

What is the 24-Hour Customer Service Window for WhatsApp calls?

When a customer either calls your business or accepts your call, a 24-hour Customer Service Window opens. During this window, you can send **free-form messages and** **utility templates** at no cost. Marketing and authentication templates are still charged as usual. This gives your team more the option to follow up with text messages after a call at no extra cost.

[Learn more about customer service windows](https://respond.io/help/whatsapp/getting-ready-for-inbound-conversations#understanding-customer-service-window).

How do I calculate the total cost of using WhatsApp Business Calling API for my business?

Here’s what you need to consider to estimate your WhatsApp Business Calling API costs:

* **WhatsApp Business API access** is free. However, it needs to be connected to a conversation management platform to handle calls and messages.
* **Conversation management platform** fees depend on your WhatsApp Business Solution Provider (BSP). Some providers charge extra for each WhatsApp account or have setup fees, maintenance fees or call/message markups.
* **Outbound calls** are billed individually, based on recipient country and monthly volume. Inbound calls are free.

Use our pricing calculator to get an estimate for your calling costs. Drag the slider to reflect your monthly call duration and select your recipients’ country to view accurate rates.

Which regions support WhatsApp Business Calling API?

The availability of WhatsApp Business Calling depends on the type of call:

**User-Initiated Calling (Incoming)**

You can receive calls from customers in **any country where the WhatsApp Business API is supported**, **except**:

* **Cuba**
* **Iran**
* **North Korea**
* **Syria**
* **Ukraine (Crimea, Donetsk, Luhansk)**

These regions do **not support incoming or outgoing calls**.

**Business-Initiated Calling (Outgoing)**

You can initiate calls to customers in most supported countries. However, **business-initiated calls are currently not allowed** in the following locations:

* **United States**
* **Canada**
* **Turkey**
* **Egypt**
* **Vietnam**
* **Nigeria**
* Plus all r**egions listed above where user-initiated calls are not supported**

This list is based on Meta’s current restrictions and may change. For the latest updates, refer to [Meta’s documentation](https://developers.facebook.com/docs/whatsapp/cloud-api/calling/#availability).

How do I start using WhatsApp Business Calling API on respond.io?

Once you have connected WhatsApp API to respond.io, head to the WhatsApp Calls settings in your respond.io workspace to enable the feature. Ensure your WhatsApp Business Account (WABA) has at least $10 in balance to start making calls. [Learn more about WhatsApp Business Calling API on respond.io](https://respond.io/help/whatsapp/whatsapp-business-calling-api).

Do I need any extra software or hardware to make calls on WhatsApp Business Calling API?

All you need is:

* A **computer** with a mic, speaker or headset
* A **web browser** and internet connection

WhatsApp Business Calling API Works right from your inbox. Mobile support for the respond.io app is coming soon. No extra tools required.

Can my whole team use WhatsApp Business Calling API from the same inbox?

Yes, your whole team can use WhatsApp Business Calling API with respond.io. You can also restrict calling access to specific agents if needed.

Only one agent can answer an incoming call at a time — the call will connect to the first agent who picks up. Outgoing calls can be made by multiple agents simultaneously.

Which regions support WhatsApp Business Calling API?

The availability of WhatsApp Business Calling depends on the type of call:

**User-Initiated Calling (Incoming)**

You can receive calls from customers in **any country where the WhatsApp Business API is supported**, **except**:

* **Cuba**
* **Iran**
* **North Korea**
* **Syria**
* **Ukraine (Crimea, Donetsk, Luhansk)**

These regions do **not support incoming or outgoing calls**.

**Business-Initiated Calling (Outgoing)**

You can initiate calls to customers in most supported countries. However, **business-initiated calls are currently not allowed** in the following locations:

* **United States**
* **Canada**
* **Turkey**
* **Egypt**
* **Vietnam**
* **Nigeria**
* Plus all r**egions listed above where user-initiated calls are not supported**

This list is based on Meta’s current restrictions and may change. For the latest updates, refer to [Meta’s documentation](https://developers.facebook.com/docs/whatsapp/cloud-api/calling/#availability).

3x Your Business Results with Respond.io 🚀

[Talk to Sales](/demo)[Start Free Trial](https://app.respond.io/user/register)

2025-12-05T04:33:44.348Z

core

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This gives your team more the option to follow up with text messages after a call at no extra cost.</span></p><p><a href=\"https://respond.io/help/whatsapp/getting-ready-for-inbound-conversations#understanding-customer-service-window\" rel=\"noopener noreferrer\" target=\"_blank\">Learn more about customer service windows</a>.</p>"}},{"@type":"Question","name":"How do I calculate the total cost of using WhatsApp Business Calling API for my business?","acceptedAnswer":{"@type":"Answer","text":"<p><span style=\"color: rgb(255, 255, 255);\">Here’s what you need to consider to estimate your WhatsApp Business Calling API costs:</span></p><ul><li><strong style=\"color: rgb(255, 255, 255);\">WhatsApp Business API access</strong><span style=\"color: rgb(255, 255, 255);\">&nbsp;is free. However, it needs to be connected to a conversation management platform to handle calls and messages.</span></li><li><strong style=\"color: rgb(255, 255, 255);\">Conversation management platform</strong><span style=\"color: rgb(255, 255, 255);\">&nbsp;fees depend on your WhatsApp Business Solution Provider (BSP). Some providers charge extra for each WhatsApp account or have setup fees, maintenance fees or call/message markups.</span></li><li><strong style=\"color: rgb(255, 255, 255);\">Outbound calls</strong><span style=\"color: rgb(255, 255, 255);\"> are billed individually, based on recipient country and monthly volume. Inbound calls are free.</span></li></ul><p><span style=\"color: rgb(255, 255, 255);\">Use our pricing calculator to get an estimate for your calling costs. Drag the slider to reflect your monthly call duration and select your recipients’ country to view accurate rates.</span></p>"}},{"@type":"Question","name":"Which regions support WhatsApp Business Calling API?","acceptedAnswer":{"@type":"Answer","text":"<p><span style=\"color: rgb(255, 255, 255);\">The availability of WhatsApp Business Calling depends on the type of call:</span></p><p><strong style=\"color: rgb(255, 255, 255);\">User-Initiated Calling (Incoming)</strong></p><p><span style=\"color: rgb(255, 255, 255);\">You can receive calls from customers in </span><strong style=\"color: rgb(255, 255, 255);\">any country where the WhatsApp Business API is supported</strong><span style=\"color: rgb(255, 255, 255);\">, </span><strong style=\"color: rgb(255, 255, 255);\">except</strong><span style=\"color: rgb(255, 255, 255);\">:</span></p><ul><li><strong style=\"color: rgb(255, 255, 255);\">Cuba</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Iran</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">North Korea</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Syria</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Ukraine (Crimea, Donetsk, Luhansk)</strong></li></ul><p><span style=\"color: rgb(255, 255, 255);\">These regions do </span><strong style=\"color: rgb(255, 255, 255);\">not support incoming or outgoing calls</strong><span style=\"color: rgb(255, 255, 255);\">.</span></p><p><strong style=\"color: rgb(255, 255, 255);\">Business-Initiated Calling (Outgoing)</strong></p><p><span style=\"color: rgb(255, 255, 255);\">You can initiate calls to customers in most supported countries. However, </span><strong style=\"color: rgb(255, 255, 255);\">business-initiated calls are currently not allowed</strong><span style=\"color: rgb(255, 255, 255);\"> in the following locations:</span></p><ul><li><strong style=\"color: rgb(255, 255, 255);\">United States</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Canada</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Turkey</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Egypt</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Vietnam</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Nigeria</strong></li><li><span style=\"color: rgb(255, 255, 255);\">Plus all r</span><strong style=\"color: rgb(255, 255, 255);\">egions listed above where user-initiated calls are not supported</strong></li></ul><p><span style=\"color: rgb(255, 255, 255);\">This list is based on Meta’s current restrictions and may change. For the latest updates, refer to </span><a href=\"https://developers.facebook.com/docs/whatsapp/cloud-api/calling/#availability\" rel=\"noopener noreferrer\" target=\"_blank\" style=\"color: rgb(68, 138, 255);\">Meta’s documentation</a><span style=\"color: rgb(68, 138, 255);\">.</span></p>"}},{"@type":"Question","name":"How do I start using WhatsApp Business Calling API on respond.io?","acceptedAnswer":{"@type":"Answer","text":"<p><span style=\"color: rgb(255, 255, 255);\">Once you have connected WhatsApp API to respond.io, head to the WhatsApp Calls settings in your respond.io workspace to enable the feature. Ensure your WhatsApp Business Account (WABA) has at least $10 in balance to start making calls.</span> <a href=\"https://respond.io/help/whatsapp/whatsapp-business-calling-api\" rel=\"noopener noreferrer\" target=\"_blank\">Learn more about WhatsApp Business Calling API on respond.io</a>.</p>"}},{"@type":"Question","name":"Do I need any extra software or hardware to make calls on WhatsApp Business Calling API?","acceptedAnswer":{"@type":"Answer","text":"<p><span style=\"color: rgb(255, 255, 255);\">All you need is:</span></p><ul><li><span style=\"color: rgb(255, 255, 255);\">A </span><strong style=\"color: rgb(255, 255, 255);\">computer</strong><span style=\"color: rgb(255, 255, 255);\"> with a mic, speaker or headset</span></li><li><span style=\"color: rgb(255, 255, 255);\">A </span><strong style=\"color: rgb(255, 255, 255);\">web browser</strong><span style=\"color: rgb(255, 255, 255);\"> and internet connection</span></li></ul><p><span style=\"color: rgb(255, 255, 255);\">WhatsApp Business Calling API Works right from your inbox. Mobile support for the respond.io app is coming soon. No extra tools required.</span></p>"}},{"@type":"Question","name":"Can my whole team use WhatsApp Business Calling API from the same inbox?","acceptedAnswer":{"@type":"Answer","text":"<p><span style=\"color: rgb(255, 255, 255);\">Yes, your whole team can use WhatsApp Business Calling API with respond.io. You can also restrict calling access to specific agents if needed.</span></p><p><span style=\"color: rgb(255, 255, 255);\">Only one agent can answer an incoming call at a time — the call will connect to the first agent who picks up. Outgoing calls can be made by multiple agents simultaneously.</span></p>"}},{"@type":"Question","name":"Which regions support WhatsApp Business Calling API?","acceptedAnswer":{"@type":"Answer","text":"<p><span style=\"color: rgb(255, 255, 255);\">The availability of WhatsApp Business Calling depends on the type of call:</span></p><p><strong style=\"color: rgb(255, 255, 255);\">User-Initiated Calling (Incoming)</strong></p><p><span style=\"color: rgb(255, 255, 255);\">You can receive calls from customers in&nbsp;</span><strong style=\"color: rgb(255, 255, 255);\">any country where the WhatsApp Business API is supported</strong><span style=\"color: rgb(255, 255, 255);\">,&nbsp;</span><strong style=\"color: rgb(255, 255, 255);\">except</strong><span style=\"color: rgb(255, 255, 255);\">:</span></p><ul><li><strong style=\"color: rgb(255, 255, 255);\">Cuba</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Iran</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">North Korea</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Syria</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Ukraine (Crimea, Donetsk, Luhansk)</strong></li></ul><p><span style=\"color: rgb(255, 255, 255);\">These regions do&nbsp;</span><strong style=\"color: rgb(255, 255, 255);\">not support incoming or outgoing calls</strong><span style=\"color: rgb(255, 255, 255);\">.</span></p><p><strong style=\"color: rgb(255, 255, 255);\">Business-Initiated Calling (Outgoing)</strong></p><p><span style=\"color: rgb(255, 255, 255);\">You can initiate calls to customers in most supported countries. However,&nbsp;</span><strong style=\"color: rgb(255, 255, 255);\">business-initiated calls are currently not allowed</strong><span style=\"color: rgb(255, 255, 255);\">&nbsp;in the following locations:</span></p><ul><li><strong style=\"color: rgb(255, 255, 255);\">United States</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Canada</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Turkey</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Egypt</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Vietnam</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Nigeria</strong></li><li><span style=\"color: rgb(255, 255, 255);\">Plus all r</span><strong style=\"color: rgb(255, 255, 255);\">egions listed above where user-initiated calls are not supported</strong></li></ul><p><span style=\"color: rgb(255, 255, 255);\">This list is based on Meta’s current restrictions and may change. For the latest updates, refer to&nbsp;</span><a href=\"https://developers.facebook.com/docs/whatsapp/cloud-api/calling/#availability\" rel=\"noopener noreferrer\" target=\"_blank\" style=\"color: rgb(68, 138, 255);\">Meta’s documentation</a><span style=\"color: rgb(255, 255, 255);\">.</span></p>"}}]}
```
