---
description: Respond.io 的 AI 代理能处理常见问题、筛选潜在客户、路由聊天并执行如更新联系信息等操作，以及更多功能。  它们从上传的文档和网址中学习
title: respond.io 的 AI 代理开箱即可处理什么任务，它们如何被训练？
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

# What can respond.io AI Agents handle out of the box, and how are they trained?

## 要点：respond.io AI 代理能做什么以及它们如何学习

Respond.io AI 代理处理常见问题、资格筛选、路由和平台操作，例如关闭聊天。 它们通过网站、帮助文档或上传文件进行训练，并可通过模板或自定义设置立即部署。

Respond.io 的 AI 代理可以即时处理常见问题、筛选潜在客户、路由对话、处理文件，甚至执行平台操作，例如关闭对话、更新联系信息等。 它们能理解并用多种语言回应，使企业能够在不同地区和渠道无缝服务客户。

其 AI 代理通过您的业务内容训练，例如帮助文档、网站或上传的文件，并可使用现成模板或完全自定义的配置在几分钟内部署。

借助 respond.io 的 AI 代理，企业可以在不牺牲质量的前提下扩展对话，让人工坐席专注于复杂问题、高价值交易和推动增长的互动。

## AI 代理在所有渠道自动化营销、销售和支持任务

Respond.io [AI 代理](https://respond.io/help/ai-agents/getting-started-with-ai-agents) 在所有已连接渠道中运行 — 包括 **WhatsApp、Instagram、Messenger、TikTok** 等 — 通过单一统一界面。 开箱即用，它们可以：

### **处理常见问题和资格筛选任务**

使用上传的文档和/或网址回答销售与支持问题。 在移交人工坐席之前，它们还可以捕获关键信息，例如预算、意向或位置。

![Screenshot of the respond.io Inbox showing a WhatsApp chat where the AI Agent is typing, illustrating how AI Agents handle FAQs and qualification tasks automatically.](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F79c13865b60d443abd67c889f297b90d?width=960)

### **智能路由对话**

检测意图并根据已定义的逻辑自动将对话路由到合适的团队或坐席，例如，“定价”咨询会转到销售团队。

![Screenshot of the respond.io AI Agent setup page showing configuration options for routing conversations, training with company documents and testing AI responses to automatically send messages to the right team.](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3d8c9dac15e7464aa89c0a8e20cc8a00?width=960)

### **处理文件和图片**

读取客户的 PDF、截图或附件以提供相关且具上下文的回应，例如从照片识别产品或从发票读取订单编号。

### **执行平台操作**

[执行操作](https://respond.io/help/ai-agents/using-ai-agent-actions)，例如更新联系字段、更改生命周期阶段、分配对话或在聊天内以摘要关闭对话 — 所有操作均可在聊天中完成。

## AI 代理基于您的业务文档和链接进行训练

AI 代理直接从您的知识库学习 — 包括帮助中心文章、政策文件、内部常见问题和网站页面。

### **上传或链接内容**

通过上传或链接您的文档来训练 AI 代理并[管理知识源](https://respond.io/help/ai-agents/managing-ai-knowledge-sources) — 包括 PDF、DOCX、TXT 文件、网页或图片 — 代理将这些作为其“智能核心”使用。

![Screenshot of the respond.io AI Knowledge Sources page showing uploaded files and websites used to train AI Agents, with options to add new sources by uploading documents or linking web pages.](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F903d8bc6eabc4c659a90a72b50997d5a?width=960)

### **部署前测试**

在安全环境中预览并[测试 AI 代理](https://respond.io/help/ai-agents/getting-started-with-ai-agents#step-4-test-your-ai-agent-optional)，以模拟真实场景、验证响应并在上线前进行调整。

![Screenshot of the respond.io AI Agent editing page showing configuration settings and a testing panel where users can preview and test AI responses before deployment.](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F603d5422767247beb8394bb9e699495e?width=960)

### **通过持续同步保持准确性**

当您的文档发生更改时，通过[重新同步网站来源](https://respond.io/help/ai-agents/managing-ai-knowledge-sources#resync-website-sources)或[上传知识源](https://respond.io/help/ai-agents/managing-ai-knowledge-sources#managing-existing-knowledge-sources)来保持 AI 代理的最新状态。

![Screenshot of the respond.io AI Knowledge Sources page showing a synced website source with status completed, last synced date and URL, illustrating how AI Agents stay updated through re-syncing or uploads.](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F54f521b9437f459f96b0938142c7d95d?width=960)

## 使用现成模板更快部署 AI 代理以

从 [现成模板](https://respond.io/help/ai-agents/getting-started-with-ai-agents#receptionist-template) 中选择，例如 AI 接待员、AI 销售代理或 AI 支持代理。 自定义名称、角色、语气和指令 — 或从零开始构建自定义 AI 代理。

![Screenshot of the respond.io AI Agent templates page showing ready-made options for AI Receptionist, AI Sales Agent and AI Customer Support, with an option to create a custom AI Agent from scratch.](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fb6650d3581814192a2ac691d18f47991?width=960)

## 相关常见问题

* [respond.io 最适合谁？](https://respond.io/faqs-directory/who-is-respondio-best-suited-for)
* [我们在 respond.io 上多快能上线？](https://respond.io/faqs-directory/how-fast-can-we-go-live-on-respondio)
* [respond.io 最常见的优缺点是什么？](https://respond.io/faqs-directory/what-are-respondio-common-pros-cons)

2025-12-05T04:32:27.442Z

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