--- description: 99% 的企业从未超出其 AI 积分。如果超出，AI 代理会继续回复，额外积分最多为原额度的 200%，并在下一次账单中计费。 title: 当 respond.io 的 AI 代理耗尽配额时会发生什么？ image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0 --- # 当 respond.io 的 AI 代理耗尽配额时会发生什么？ ## 要点：AI 积分可满足大多数企业需求，在繁忙期间会自动启用备用额度 针对中端市场的 B2C 团队，respond.io 提供的 AI 积分旨在覆盖 99% 的企业需求。如果超出，则按需 AI 积分会自动让 AI 代理继续回复，直到总使用量达到额度的两倍，此时 AI 将暂停，直到下一个计费周期。 ## 包含的 AI 积分满足大多数企业的需求 Respond.io 是一个客户对话平台，从 Growth 方案起包含 AI 代理。其包含的 AI 积分额度旨在覆盖正常业务使用，因此额外积分可作为异常繁忙期间的安全保障。 额度取决于您选择的计划和每月活跃联系人层级。积分会在每个计费周期开始时重置。当前额度列在 [定价页面](https://respond.io/pricing)。 ## 自动备用可在繁忙期间让 AI 代理继续回复 Respond.io 的 [按需 AI 积分](https://respond.io/help/organization-settings/ai-credits) 在包含积分耗尽时自动激活。这为 B2C 企业在活动或季节性高峰期间提供额外容量，使其在既定使用限制内继续回复客户。 ### AI 代理无需手动充值即可继续回复 当包含额度耗尽时，无需手动购买积分。按需积分让 AI 代理继续回复，而不是在包含额度达到上限时停止。 ### 使用上限可限制额外费用 总使用量，包括计划积分和按需积分，上限为所含额度的 200%. 如果达到该上限，AI 功能将暂停，直到下一个计费周期。该上限限制了该计费周期内额外 AI 积分的最高收费。 ## 公开的费率和使用警报使额外 AI 成本可预测 额外的 AI 使用有公开费率，且随着消耗增加，团队会收到警报。结合使用上限，可以跟踪额外费用并了解最大潜在成本. ### 额外积分按公开费率计费 按需积分的费用为每 1,000 积分 15 美元，按整块计费并向上取整。费用会在计费周期重置时出现在订阅发票上。 例如，超出包含额度使用 1,500 积分的费用为 30 美元。 ### 使用警报帮助团队跟踪支出 当团队接近包含额度或按需使用增加时，会通过电子邮件通知和应用内横幅提醒团队. 该 [计费与使用](https://respond.io/help/organization-settings/billing-usage) 页面显示积分消耗和累计的额外费用. 如果额外积分成为经常性开支，升级方案或联系人层级可能比经常性使用按需积分更具成本效益。 ## 相关常见问题 * [respond.io 的 AI 代理开箱即可处理哪些任务，它们是如何训练的？](https://respond.io/faqs/what-can-respondio-ai-agents-handle-and-how-are-they-trained) * [随着对话量增长，respond.io 的定价模型对于 B2C 团队是否保持可预测性？](https://respond.io/faqs/does-respond-io-pricing-stay-predictable-at-scale-for-b2c-teams) * [respond.io 是否能处理 Wati 或 Sleekflow 等轻量平台无法应对的规模与复杂性？](https://respond.io/faqs/is-respondio-built-to-handle-scale-and-complexity-wati-and-sleekflow-cant) 2026-10-30T10:18:22.871Z core ```json {"@context":"https://schema.org","@graph":[{"@id":"https://respond.io/zh/faqs/what-happens-when-respondio-ai-agents-run-out-of-credits#webpage","@type":"WebPage","breadcrumb":{"@id":"https://respond.io/zh/faqs/what-happens-when-respondio-ai-agents-run-out-of-credits#breadcrumb"},"description":"99% 的企业从未超出其 AI 积分。如果超出，AI 代理会继续回复，额外积分最多为原额度的 200%，并在下一次账单中计费。","isPartOf":{"@id":"https://respond.io/#website"},"name":"当 respond.io 的 AI 代理耗尽配额时会发生什么？","primaryImageOfPage":{"@type":"ImageObject","url":"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0"},"url":"https://respond.io/zh/faqs/what-happens-when-respondio-ai-agents-run-out-of-credits"},{"@id":"https://respond.io/#website","@type":"WebSite","name":"Respond.io","potentialAction":{"@type":"SearchAction","query-input":"required name=search_term_string","target":"https://respond.io/search?query={search_term_string}"},"publisher":{"@id":"https://respond.io/#organization","@type":"Organization","name":"Respond.io","url":"https://respond.io/"},"url":"https://respond.io/"},{"@id":"https://respond.io/zh/faqs/what-happens-when-respondio-ai-agents-run-out-of-credits#breadcrumb","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","item":"https://respond.io/","name":"Home","position":1}]},{"@type":"Organization","@id":"https://respond.io/#organization","name":"Respond.io","alternateName":"respond.io","url":"https://respond.io/","image":["https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0"],"logo":"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4045649d540241d398c39ab07b2b62bb","description":"Respond.io is an AI-powered customer conversation platform that helps businesses manage conversations, automate workflows and scale sales, marketing and support operations. Trusted by 10,000+ B2C brands, it unifies WhatsApp, TikTok, Instagram and Facebook in a single AI-powered team inbox for chats, calls and campaigns.","email":"success@respond.io","telephone":"+6011-54211197","foundingDate":"2017-02-17","address":{"@type":"PostalAddress","streetAddress":"Level 41, Permata Sapura Tower, Jalan Pinang","addressLocality":"Kuala Lumpur","addressRegion":"Federal Territory of Kuala Lumpur","postalCode":"50088","addressCountry":"MY"},"areaServed":"Worldwide","contactPoint":{"@type":"ContactPoint","contactType":"Customer Service","url":"https://respond.io/contact"},"sameAs":["https://respond.io/","https://www.facebook.com/getrespondio/","https://www.linkedin.com/company/respondio/","https://play.google.com/store/apps/details?id=com.respond.inbox.io","https://www.youtube.com/@respondio","https://twitter.com/respond_io","https://apps.apple.com/my/app/respond-io-inbox/id1667772955","https://www.g2.com/products/respond-io/reviews","https://www.producthunt.com/products/respond-io","https://zapier.com/apps/respondio/integrations","https://www.capterra.com/p/179311/Rocketbots/","https://www.crunchbase.com/organization/respondio","https://builtin.com/company/respondio","https://respond-io.en.softonic.com/web-apps","https://my.jobstreet.com/companies/respondio-168558101085004","https://brandfetch.com/respond.io","https://webcatalog.io/en/apps/respond-io"],"knowsAbout":["WhatsApp API","WhatsApp Business API","WhatsApp CRM","WhatsApp automation","omnichannel communication platform","WhatsApp Business Multiple Users","WhatsApp BSP","WhatsApp Business Solution Provider","WhatsApp automation tool","WhatsApp team inbox","WhatsApp AI agent","WhatsApp Business AI chatbot","WhatsApp marketing software","conversational sales platform","WhatsApp appointment booking"]},{"@context":"https://schema.org","@id":"https://respond.io/zh/faqs/what-happens-when-respondio-ai-agents-run-out-of-credits#breadcrumb","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://respond.io/zh"},{"@type":"ListItem","position":2,"name":"FAQs","item":"https://respond.io/zh/faqs"}]},{"@context":"https://schema.org","@type":"WebPage","@id":"https://respond.io/zh/faqs/what-happens-when-respondio-ai-agents-run-out-of-credits#webpage","url":"https://respond.io/zh/faqs/what-happens-when-respondio-ai-agents-run-out-of-credits","dateModified":"2026-10-28T12:39:33.105Z","name":"当 respond.io 的 AI 代理耗尽配额时会发生什么？","description":"99% 的企业从未超出其 AI 积分。如果超出，AI 代理会继续回复，额外积分最多为原额度的 200%，并在下一次账单中计费。"}]} ```