---
description: 了解 AI 代理如何在 respond.io 中添加内部评论，以共享上下文、标注队友并支持顺畅的交接。
title: AI 代理操作：添加评论
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

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5. AI 代理操作：添加评论

# AI 代理操作：添加评论

AI 代理可以在会话中添加**内部评论**，与团队共享上下文信息，例如快速摘要、关键细节或升级的原因，免去人工客服阅读整个聊天记录的必要。

评论还可以包含 **@mentions**，以通知特定的工作区用户（不支持团队提及或 AI 代理提及）。 例如：

```html
- 如果你将此会话升级给人工客服，请添加一条内部评论，总结问题、已采取的措施，并标注 @Jane Doe。
- 然后将会话分配给 @Support Team。
```

## 何时使用

当你希望 AI 代理执行以下操作时，使用此操作：

* 在分配/升级给人工客服之前留下 **交接备注**
* 标注重要细节（例如：意图、紧急程度、需求）
* 在满足特定条件时标记队友

## 最佳实践

* 保持评论 **简短且易于浏览**（例如：意图 + 背景 + 建议的下一步）。
* 明确说明应在**何时**添加评论（例如：“在分配之前”、“当客户要求人工客服时”、“当问题紧急时”）。
* 如果你想通知队友，**@mention 指定的工作区用户**。
* 在报告中，AI 代理的评论会像用户评论一样被追踪。 在可用时，评论将显示在 **AI 代理的名称** 下，而不是在人类用户名下。

## 限制

* **AI 代理只能在评论中 @mention 工作区用户。** 目前它们无法 @mention 团队或其他 AI 代理，因此如果需要某人关注，请始终标注具体的人。
* **AI 代理的内部评论限制为 2,000 个字符。**

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## 

相关文章 :woman\_technologist：

* [AI 代理操作：将会话分配给代理或团队了解 AI 代理在 respond.io 中如何将会话分配给代理、团队或其他 AI 代理，包括分配方法、移交行为和主要限制。 ](/zh/help/ai-skills/ai-skill-assign-to-agent-or-team)
* [AI 代理操作：关闭对话了解 respond.io 中“关闭对话”操作在 AI 代理中的工作原理，包括如何触发、应用结案说明以及生成摘要。 ](/zh/help/ai-skills/ai-skill-close-conversations)
* [AI 代理操作：处理来电了解 AI 代理在 respond.io 中如何处理来电，包括语音表现、设置选项和主要限制。 ](/zh/help/ai-skills/ai-skill-handle-calls)
* [AI 代理操作：Make HTTP requests了解有关 Make HTTP requests AI 代理操作如何在对话中允许您的 AI 代理调用外部 API，以检索实时数据或触发第三方系统操作的更多信息. ](/zh/help/ai-skills/ai-skill-make-http-requests)
* [AI 代理操作：触发工作流了解 AI 代理如何在 respond.io 中触发现有工作流，以执行高级自动化和集成。 ](/zh/help/ai-skills/ai-skill-trigger-workflow)

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2026-10-02T10:10:04.595Z

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