---
description: 了解 AI 代理如何在 respond.io 中添加或移除联系人标签，以根据对话上下文自动分类联系人并支持工作流.
title: AI 代理操作：更新标签
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

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5. AI 代理操作：更新标签

# AI 代理操作：更新标签

“更新标签”操作允许你的 AI 代理根据你提供的指示，**向联系人添加或移除已有的标签**. 这有助于自动化**细分**、触发基于标签的工作流，并在无需手动打标签的情况下保持联系人有序.

## 何时使用

当你希望 AI 代理根据对话上下文应用标签时，请使用此操作，例如：

* 根据意图为潜在客户打标签（例如 %Interested、%Pricing Request）
* 按照支持主题为客户打标签（例如 %Refund、%Technical Issue）
* 在关键信息确认后为联系人打标签（例如 Þmo Booked）

## 最佳实践

* 在指令中使用 % 来引用精确的标签名称. 例如：  
```html  
如果联系人询问价格，请添加 %Pricing.  
```  
```html  
如果联系人表示不再感兴趣，请移除 %Interested.  
```
* 你也可以在“更新标签”指令部分，点击“标签”图标，查看并从标签列表中选择.  
![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2w2D4sl5GLzyHpstFgR6bs/9c75bc1de6bfbac0a3091bc65cac0208/ai_agent_add_tags_icon.png?fm=jpg&q=80&w=1200&fl=progressive)
* 保持指令简短且明确，以减少标签错误.
* AI 代理添加的标签可供人工团队和工作流使用. 例如，当 AI 代理向联系人添加标签时，工作流可以启动.

## 限制

* AI 代理只能**向联系人添加或移除已有标签**——他们**不能创建或删除标签**.
* AI 代理**无法读取联系人已有的标签**，意思是：  

  * 他们**无法检查标签是否已在过去应用**（在当前对话之前）
  * 他们**不能使用标签来决定对话逻辑**（例如 “如果他们已有 %VIP，则执行 X”）

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## 

相关文章 :woman\_technologist：

* [AI 代理操作：添加评论了解 AI 代理如何在 respond.io 中添加内部评论，以共享上下文、标注队友并支持顺畅的交接。 ](/zh/help/ai-skills/ai-agent-action-add-comments)
* [AI 代理操作：将会话分配给代理或团队了解 AI 代理在 respond.io 中如何将会话分配给代理、团队或其他 AI 代理，包括分配方法、移交行为和主要限制。 ](/zh/help/ai-skills/ai-agent-action-assign-to-agent-or-team)
* [AI 代理操作：关闭对话了解 respond.io 中“关闭对话”操作在 AI 代理中的工作原理，包括如何触发、应用结案说明以及生成摘要。 ](/zh/help/ai-skills/ai-agent-action-close-conversations)
* [AI 代理操作：处理来电了解 AI 代理在 respond.io 中如何处理来电，包括语音表现、设置选项和主要限制。 ](/zh/help/ai-skills/ai-agent-action-handle-calls)
* [AI 代理操作：触发工作流了解 AI 代理如何在 respond.io 中触发现有工作流，以执行高级自动化和集成。 ](/zh/help/ai-skills/ai-agent-action-trigger-workflow)

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2026-10-02T09:09:00.820Z

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