---
description: 了解 respond.io 中“关闭对话”操作在 AI 代理中的工作原理，包括如何触发、应用结案说明以及生成摘要。
title: AI 代理操作：关闭对话
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

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5. AI 代理操作：关闭对话

# AI 代理操作：关闭对话

此操作可用于在联系人的请求完全解决后关闭对话。 将其视为您的 AI 代理 **礼貌地结束一次现场聊天**。

* 您还可以提供 **结案说明**——解释对话结束原因的标签。 为此，只需在您的指令中提及结案说明的类别。 例如：

```plain
- 如果联系人没有更多问题，请关闭对话并选择结案说明 “问题已解决”
```

* 当 AI 代理关闭对话时，它还会自动**总结对话**并**选择一个结案说明。**

注意：如果您不想要总结或说明，可以指示：“不生成总结或选择结案说明。” 例如：

```plain
- 如果联系人没有更多问题，请关闭对话，并且不生成总结或选择结案说明。 
```

## 何时使用

* 在 AI 代理完成客户请求时使用此操作——例如解答常见问题、收集反馈或解决简单问题——这样对话就不会不必要地保持开启状态。

## 最佳实践

* 始终包括准确的指令**“关闭对话”**，以便 AI 代理知道触发该操作。
* 清楚说明应关闭对话的特定场景（例如，“如果客户确认他们没有更多问题……”）。
* 将此操作与 AI 代理可使用的**友好、明确的结束响应**配对，例如：“我希望这能帮到你！ 如果您有其他问题，请随时再次发送消息。”

## 限制

* **AI 代理只能从现有的结案说明中选择。** AI 代理无法创建新的结案说明或修改您现有的列表。 为确保应用正确的结案说明，请在指令中使用该结案说明的准确名称。
* **AI 代理只能总结对话中最近的 20 条消息。** 较早的消息不会被纳入摘要中。 如果重要的上下文出现在对话的早期，请指示 AI 在结案前提出澄清性问题或重述关键细节。

## 常见问题与故障排查

### AI 代理能否重新打开已关闭的对话？

不。 一旦 AI 代理关闭对话，只有客户的新消息或人类代理的操作才能重新打开它。

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## 

相关文章 :woman\_technologist：

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* [AI 代理操作：将会话分配给代理或团队了解 AI 代理在 respond.io 中如何将会话分配给代理、团队或其他 AI 代理，包括分配方法、移交行为和主要限制。 ](/zh/help/ai-skills/ai-skill-assign-to-agent-or-team)
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* [AI 代理操作：Make HTTP requests了解有关 Make HTTP requests AI 代理操作如何在对话中允许您的 AI 代理调用外部 API，以检索实时数据或触发第三方系统操作的更多信息. ](/zh/help/ai-skills/ai-skill-make-http-requests)
* [AI 代理操作：触发工作流了解 AI 代理如何在 respond.io 中触发现有工作流，以执行高级自动化和集成。 ](/zh/help/ai-skills/ai-skill-trigger-workflow)

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2026-10-02T10:10:05.626Z

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