--- description: 了解如何设置自动化欢迎消息和离开消息，以便立即响应客户。 title: 如何创建自动欢迎和离开消息 image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0 --- [新的我们刚完成了6250万美元的B轮融资！ 🎉 这对您意味着什么![arrow-icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fe43213a7a9314673bd8d2060c25f9b87)](https://respond.io/blog/respond-io-raises-62-million-series-b) 帮助我... ⌘ 1. [All Collections >](/zh/help) 2. [ 对话引导增长 >](/zh/help/conversation-led-growth) 3. [ 转换潜在客户 >](/zh/help/convert-leads) 4. 如何创建自动欢迎和离开消息 # 如何创建自动欢迎和离开消息 > 在这篇文章中，您将发现如何立即响应客户的第一条消息，并管理客户对您的业务响应时间的期望。 当客户开始给您的业务发送消息时，您可以自动发送欢迎消息和离开消息，确保即使没有代理人能够处理他们的询问，他们也能立即收到回复。 这将有助于减少客户的等待时间，并设定客户对营业时间和响应时间的期望。 ## 自动化欢迎和离开消息的好处 使用自动欢迎和离开消息： * • 24/7提供快速回复，以改善客户体验。 * 向客户保证收到了他们的信息，这可以防止他们多次发送相同的信息。 * 通过提供诸如营业时间和响应时间等信息来管理客户的期望。 ## 自动发送欢迎和离开消息的方法 1. [当联系人打开对话时发送欢迎消息或离开消息。](https://respond.io/zh/help/automate-conversations/create-automated-welcome-and-away-messages#send%5Fa%5Fwelcome%5For%5Fan%5Faway%5Fmessage%5Fwhen%5Fa%5Fcontact%5Fopens%5Fa%5Fconversation) 2. [根据营业时间发送欢迎和离开消息。](https://respond.io/zh/help/automate-conversations/create-automated-welcome-and-away-messages#send%5Fwelcome%5Fand%5Faway%5Fmessages%5Fbased%5Fon%5Fbusiness%5Fhours) ### 当联系人打开对话时发送欢迎消息或离开消息 > **在联系人给您发消息时使用此方法**，以立即发送问候或离开消息。 在 **工作流** 模块中，单击 **\+ 添加工作流** 并选择您的模板： * 要发送欢迎消息，请单击 **欢迎消息** \> 单击 **使用模板**。 * 要发送离开消息，请单击 **离开消息** \> 单击 **使用模板**。 工作流模板设置为触发器并发送消息。 您可以根据需要配置消息。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2ajEgDfMFjhbkMe050cBub/9b03e6e57b89edb9623e420b511fe0d0/automated-welcome-and-away-1.png?fm=avif&w=1000) 1. [**触发**](https://respond.io/zh/help/workflows/workflow-triggers): 当对话被联系人打开时工作流。 2. **欢迎消息**或**离开消息：**[发送消息](https://respond.io/zh/help/workflows/step-send-a-message)以问候您的联系人，或通知您的联系人您目前不可用以及他们何时可以期待回复。 > 完成设置后，单击 **保存** 和 **发布** 以激活工作流。 ### 根据营业时间发送欢迎和离开消息 > **使用此方法**在营业时间内发送欢迎消息，并在营业时间之外发送离开消息。 在 **工作流** 模块中，单击 **\+ 添加工作流** \> 单击 **带有营业时间的离开消息** \> 单击 **使用模板**。 工作流模板是用触发器、 营业时间步骤和发送消息步骤设置的。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2L6jP3bnVLBKWiE03B3nsY/77ff2d7feeda9433082bdd290e3185a5/automated-welcome-and-away-2.png?fm=avif&w=1000) 1. [**触发**](https://respond.io/zh/help/workflows/workflow-triggers): 当对话被联系人打开时工作流。 2. **营业时间**: [设置您的营业时间](https://respond.io/zh/help/workflows/step-date-and-time)。 一旦配置，这个步骤将根据日期和时间条件来路由联系人。 3. **欢迎消息**或**离开消息：**如果对话在营业时间内打开，将发送欢迎消息。 如果会话在工作时间之外打开，则会发送离开的消息。 如果需要，此步骤可让您 [配置消息](https://respond.io/zh/help/inbound-conversations/create-automated-welcome-and-away-messages#send%5Fa%5Fwelcome%5For%5Fan%5Faway%5Fmessage%5Fwhen%5Fa%5Fcontact%5Fopens%5Fa%5Fconversation)。 > 完成设置后，单击 **保存** 和 **发布** 以激活工作流。 分享这篇文章 [![Telegram](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F44daca77a4844f0c8fd29040ddeba057?width=22)](https://api.whatsapp.com/send?text=https://respond.io/help/convert-leads/create-automated-welcome-and-away-messages)[![Facebook](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/fff57eeb01160bc604392f519b4f3461ca16f0fa1b6a587b20b142cdf1ad0ba7?placeholderIfAbsent=true&width=22)](https://www.facebook.com/sharer/sharer.php?u=https://respond.io/help/convert-leads/create-automated-welcome-and-away-messages)[![Linkedin](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/7aaf8d87b5410844d83e06a4ed663e4f551b8c5ef51dbb20a8ff064a1eed9a0f?placeholderIfAbsent=true&width=22)](https://www.linkedin.com/sharing/share-offsite/?url=https://respond.io/help/convert-leads/create-automated-welcome-and-away-messages)[![Twitter](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4e03e02422a94e8eab9b8b41457c2371?width=22)](http://twitter.com/share?url=https://respond.io/help/convert-leads/create-automated-welcome-and-away-messages) ## 相关文章 :woman\_technologist： * [如何使人工智能对话与您的品牌声音保持一致了解如何在 AI 生成的响应中保持一致的语气，以确保每次互动都能反映您的品牌声音。 ](/zh/help/convert-leads/align-ai-conversations) * [分配策略：如何自动化联系人分配和负载平衡了解如何根据您首选的负载分配策略自动将客户分配给代理。 ](/zh/help/convert-leads/assignment-strategy-automatic-contact-distribution-load-balancing) * [如何使用 AI 自动化计算了解 AI Assist 如何解决涉及计算的客户查询。 ](/zh/help/convert-leads/automate-calculations-using-ai) * [如何在通过 CTC 广告发起的对话中自动分享产品信息学习如何自动分享产品信息并将感兴趣的联系人引导到销售。 ](/zh/help/convert-leads/automated-product-info-sharing-in-conversations-initiated-via-ctc-ads) * [如何创建自动聊天菜单学习如何创建自动化聊天菜单，同时处理多个查询，并为客户提供即时访问信息 24/7。 ](/zh/help/convert-leads/create-automated-chat-menus) 找不到您正在寻找的东西？ 🔎 [联系客服支持](/zh/contact-us) 2026-10-12T09:33:56.197Z help ```json {"@context":"https://schema.org","@graph":[{"@context":"https://schema.org","@type":"TechArticle","articleBody":"了解如何设置自动化欢迎消息和离开消息，以便立即响应客户。","author":{"@type":"Person","image":"https://assets2-proxy.respond.io/ph8r57dk1q9w/4GvzCieeTBRY4TRJUbIr4y/b92428e6b049d23f546269180534f7ea/Ryan_Tan_Avatar.svg","name":"Joshua Lim","url":"https://respond.io/zh/author"},"dateCreated":"2024-11-26T05:08:23.000Z","dateModified":"2026-08-16T12:33:29.551Z","datePublished":"2024-11-26T05:08:23.000Z","headline":"如何创建自动欢迎和离开消息","image":"https://assets2-proxy.respond.io/ph8r57dk1q9w/2ajEgDfMFjhbkMe050cBub/9b03e6e57b89edb9623e420b511fe0d0/automated-welcome-and-away-1.png","mainEntityOfPage":"https://respond.io/zh/help/convert-leads","publisher":{"@id":"https://respond.io/#organization"},"thumbnailUrl":"https://assets2-proxy.respond.io/ph8r57dk1q9w/2ajEgDfMFjhbkMe050cBub/9b03e6e57b89edb9623e420b511fe0d0/automated-welcome-and-away-1.png","url":"https://respond.io/zh/help/convert-leads/create-automated-welcome-and-away-messages"},{"@context":"https://schema.org","@id":"https://respond.io/zh/help/convert-leads/create-automated-welcome-and-away-messages#breadcrumb","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Help","item":"https://respond.io/zh/help"},{"@type":"ListItem","position":2,"name":"对话引导增长","item":"https://respond.io/zh/help/conversation-led-growth"},{"@type":"ListItem","position":3,"name":"转换潜在客户","item":"https://respond.io/zh/help/convert-leads"},{"@type":"ListItem","position":4,"name":"如何创建自动欢迎和离开消息","item":"https://respond.io/zh/help/convert-leads/create-automated-welcome-and-away-messages"}]},{"@type":"Organization","@id":"https://respond.io/#organization","name":"Respond.io","alternateName":"respond.io","url":"https://respond.io/","image":["https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0"],"logo":"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4045649d540241d398c39ab07b2b62bb","description":"Respond.io is an AI-powered customer conversation platform that helps businesses manage conversations, automate workflows and scale sales, marketing and support operations. 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