--- description: 了解自定义频道及其功能的概述。 title: 自定义频道概述 image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0 --- [新的我们刚完成了6250万美元的B轮融资！ 🎉 这对您意味着什么![arrow-icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fe43213a7a9314673bd8d2060c25f9b87)](https://respond.io/blog/respond-io-raises-62-million-series-b) 帮助我... ⌘ 1. [All Collections >](/zh/help) 2. [ 频道 >](/zh/help/channels) 3. [ 自定义频道 >](/zh/help/custom-channel) 4. 自定义频道概述 # 自定义频道概述 > 您需要一个高级计划来将您的自定义频道连接到应答.io。 请[升级或订阅](https://respond.io/zh/pricing?utm%5Fsource=google-ads&utm%5Fcampaign=18466766122&utm%5Fcontent=141428885669&utm%5Fterm=respond.io pricing&creative=624935810553&device=c&placement=&gclid=CjwKCAjwt52mBhB5EiwA05YKo3G0atZgCRWEmvFZcXhEIeZD1qa50n0O7q4a5EP6v88ur9Aq4KXhzRoCzW0QAvD%5FBwE)至 respond.io 的高级或企业计划以使用此功能。 看看我们的[GitHub 项目，这里的](https://github.com/respond-io/custom-channel-integration-example)作为您可以尝试在您的服务器上部署的自定义频道的一个例子。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/6o5jRcKDoOQ2jwrc6pUTa9/8b0287cdf65db772d6640626a6dab326/screenshot-2023-08-02-at-1-00-31-pm.png?fm=avif&w=1000) ## 它是如何工作的 观看这个视频来教你的自定义频道如何与应答.io一起工作。 ![What is a Custom Channel to respond.io](https://i.ytimg.com/vi_webp/TQYHrZ_8KfQ/hqdefault.webp) ### 正在接收消息 要通过自定义频道接收消息，需要遵循以下步骤： 1. 当联系人尝试发送消息时， 消息服务提供商将调用您的自定义集成服务器与消息有效载荷(请检查消息服务提供商的 API 文档以获取参考)。 2. 您的自定义集成服务器将接收消息并将其发布到应答.io(回复.io格式)。 3. 应答.io 将收到帖子请求，保存消息并在收件箱模块中显示。 ### 正在发送消息 要通过自定义频道发送消息，需要遵循以下步骤： 1. 当用户/Workflow/Broadcast 尝试发送消息时，应答.io将呼叫您的自定义集成服务器和消息有效载荷(回复.io格式)。 2. 您的自定义集成服务器将收到消息，并将其以它们所需的格式发送给消息服务提供商(请检查消息服务提供商的 API 文档以获取参考)。 3. 消息服务提供商将接收Webhook并确认消息是否已成功发送。 > 如果消息未成功发送，您可以尝试在您的自定义集成服务器中添加一个重试机制。 ## 频道权限 自定义频道功能列于下面： * [消息状态可用](https://respond.io/zh/help/custom-channel/custom-channel-overview#message%5Fstatus%5Favailability) * [广播](https://respond.io/zh/help/custom-channel/custom-channel-overview#broadcasts) * [速率限制](https://respond.io/zh/help/custom-channel/custom-channel-overview#rate%5Flimits) ### 消息状态可用 对于自定义通道，下面的表格显示消息是否可用： | 消息状态 | 可用性 | | ---- | --- | | 已发送 | ✅ | | 已发送 | ✅ | | 已读 | ✅ | | 失败 | ✅ | ### 广播 可以通过连接响应的自定义频道发送广播消息。 > \- 了解有关[如何发送广播的信息](https://respond.io/zh/help/broadcasts/sending-a-simple-broadcast) > \- 了解如何[处理失败的广播消息](https://respond.io/zh/help/broadcasts/dealing-with-failed-broadcasts)更多信息 ### 速率限制 费率限制是一个应用程序或用户可以在频道定义的一段时间内进行的 API 调用的数量。 自定义频道的速率限制设置为每秒20个请求。 ## 频道限制 * 在自定义频道中，无法检测到消息窗口是打开还是关闭。 * 也不可能发送带有标签或模板的消息。 分享这篇文章 [![Telegram](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F44daca77a4844f0c8fd29040ddeba057?width=22)](https://api.whatsapp.com/send?text=https://respond.io/help/custom-channel/custom-channel-overview)[![Facebook](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/fff57eeb01160bc604392f519b4f3461ca16f0fa1b6a587b20b142cdf1ad0ba7?placeholderIfAbsent=true&width=22)](https://www.facebook.com/sharer/sharer.php?u=https://respond.io/help/custom-channel/custom-channel-overview)[![Linkedin](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/7aaf8d87b5410844d83e06a4ed663e4f551b8c5ef51dbb20a8ff064a1eed9a0f?placeholderIfAbsent=true&width=22)](https://www.linkedin.com/sharing/share-offsite/?url=https://respond.io/help/custom-channel/custom-channel-overview)[![Twitter](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4e03e02422a94e8eab9b8b41457c2371?width=22)](http://twitter.com/share?url=https://respond.io/help/custom-channel/custom-channel-overview) ## 相关文章 :woman\_technologist： * [自定义频道快速入门将第三方消息应用程序配置到 respond.io 中。 ](/zh/help/custom-channel/custom-channel) 找不到您正在寻找的东西？ 🔎 [联系客服支持](/zh/contact-us) 2026-10-12T09:33:56.739Z help ```json {"@context":"https://schema.org","@graph":[{"@context":"https://schema.org","@type":"TechArticle","articleBody":"了解自定义频道及其功能的概述。","author":{"@type":"Person","image":"https://assets2-proxy.respond.io/ph8r57dk1q9w/4GvzCieeTBRY4TRJUbIr4y/b92428e6b049d23f546269180534f7ea/Ryan_Tan_Avatar.svg","name":"Joshua Lim","url":"https://respond.io/zh/author"},"dateCreated":"2024-12-16T07:52:20.000Z","dateModified":"2026-08-31T03:21:27.851Z","datePublished":"2024-12-16T07:52:20.000Z","headline":"自定义频道概述","image":"https://assets2-proxy.respond.io/ph8r57dk1q9w/6o5jRcKDoOQ2jwrc6pUTa9/8b0287cdf65db772d6640626a6dab326/screenshot-2023-08-02-at-1-00-31-pm.png","mainEntityOfPage":"https://respond.io/zh/help/custom-channel","publisher":{"@id":"https://respond.io/#organization"},"thumbnailUrl":"https://assets2-proxy.respond.io/ph8r57dk1q9w/6o5jRcKDoOQ2jwrc6pUTa9/8b0287cdf65db772d6640626a6dab326/screenshot-2023-08-02-at-1-00-31-pm.png","url":"https://respond.io/zh/help/custom-channel/custom-channel-overview"},{"@context":"https://schema.org","@id":"https://respond.io/zh/help/custom-channel/custom-channel-overview#breadcrumb","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Help","item":"https://respond.io/zh/help"},{"@type":"ListItem","position":2,"name":"频道","item":"https://respond.io/zh/help/channels"},{"@type":"ListItem","position":3,"name":"自定义频道","item":"https://respond.io/zh/help/custom-channel"},{"@type":"ListItem","position":4,"name":"自定义频道概述","item":"https://respond.io/zh/help/custom-channel/custom-channel-overview"}]},{"@type":"Organization","@id":"https://respond.io/#organization","name":"Respond.io","alternateName":"respond.io","url":"https://respond.io/","image":["https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0"],"logo":"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4045649d540241d398c39ab07b2b62bb","description":"Respond.io is an AI-powered customer conversation platform that helps businesses manage conversations, automate workflows and scale sales, marketing and support operations. 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