---
description: 用户报告选项卡包含与用户相关的所有指标和信息。
title: 报告：用户
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

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1. [All Collections >](/zh/help)
2. [ 产品 >](/zh/help/product)
3. [ 仪表盘和报告 >](/zh/help/dashboard-reporting)
4. 报告：用户

# 报告：用户

用户报告提供了个人绩效的综合列表，以帮助管理人员监控其代理的绩效并发现潜在的改进。使用过滤器比较不同用户或团队的表现。

## 访问路径

导航到 **Reports** 模块并单击 **Users**。

## 筛选器

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1oaQdLEhjtrNrm2IbGYkEQ/036a29be8470e38701816edc139a4da0/reports-filter.png?fm=avif&w=1000) 
* 频率和日期 — 从下拉列表中选择要应用于报告的日期范围。或者，您可以按频率定义日期范围。有以下选项可用：

  * 今天
  * 昨天
  * 过去 7 天
  * 过去 14 天
  * 过去 30 天
  * 本月
  * 上个月
* +添加过滤器——您可以通过添加更多过滤器来优化报告组件的视图。可使用以下过滤器：

  * 用户 - 使用此功能查看指定用户的表现。
  * 团队 - 使用此功能查看指定团队的表现。
* 全部清除 — 您可以使用此选项将过滤器重置为默认选择。

## 报告组件

### 用户性能

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2cKAGnFFeMC4riobWzChzA/51bf3d0ddbea69fb35dfb5c73a800511/user-perf-user-perf.png?fm=avif&w=1000) 

您可以深入了解用户的关键绩效指标。表中的所有指标仅计算已关闭的对话的数据。

了解下表中每一列的详细信息：

| 表头             | 说明                           |
| -------------- | ---------------------------- |
| 用户             | 用户的名称。                       |
| 团队             | 用户所属的团队。                     |
| 对话已分配          | 分配给用户的对话数。                   |
| 已关闭对话          | 用户关闭的对话数量。                   |
| 已关闭的唯一联系人对话数   | 用户关闭的与唯一联系人的对话数量。            |
| 已发送消息          | 用户发送的传出消息的数量。                |
| 评论             | 用户添加的评论数。                    |
| 平均首次响应时间       | 用户从打开对话到发送第一个回复所花费的平均时间。     |
| 首次分配到首次响应的平均时间 | 从首次分配对话开始，用户发送第一个响应所花费的平均时间。 |
| 平均响应时间         | 用户从打开对话开始的平均响应时间。            |
| 平均解决时间         | 用户从对话开启时起的平均解决时间。            |
| 首次任务至完成的平均时间   | 用户从对话首次分配时起的平均解决时间。          |
| 平均最后任务完成时间     | 用户从对话最后一次分配时起的平均解决时间。        |
| 最大解决时间         | 用户从对话开启时起的最大解决时间。            |
| 最大首次分配到关闭时间    | 用户从对话首次分配时起的最大解决时间。          |
| 最大最后分配到关闭时间    | 用户从对话最后一次分配时起的最大解决时间。        |

> 用户表现列表仅显示在选定时间范围内关闭了至少一次对话的用户。

> 请注意，报告表最多只能生成 10,000 行结果。   
> \- 如果您需要更多数据，请考虑使用 [数据导出](https://respond.io/zh/help/workspace-settings/data-export).   
> \- 如果用户已从工作区中删除，则用户名将被用户 ID 替换。在删除用户之前，请从用户设置中导出所有用户 ID，以便将来根据用户 ID 进行用户名验证。

### 评论日志

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/6Dz8kZKdpFxoH2iL4kHnZK/67849090166ed9fcfa6efda74eb2bc1c/user-perf-comment-lo.png?fm=avif&w=1000) 

在此日志中，您可以查看在工作区的任何对话中添加的评论。

了解下表中每一列的详细信息：

| 表头     | 说明                          |
| ------ | --------------------------- |
| 时间戳    | 添加评论的日期和时间。                 |
| 评论者    | 添加具有用户或工作流名称的评论的来源（用户/工作流）。 |
| 联系人 ID | 添加评论的联系人的 ID。               |
| 联系人姓名  | 添加评论的联系人的姓名。                |
| 评论     | 添加的评论的内容。                   |

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## 

相关文章 :woman\_technologist：

* [仪表板在您的工作区概述员工绩效及其重要关键指标。 ](/zh/help/dashboard-reporting/dashboard)
* [报告：分配查看平台上的联系人分配活动。 ](/zh/help/dashboard-reporting/reports-assignments)
* [报告：广播查看广播的投递率，以获取有关广播的性能和投递数据的见解。 ](/zh/help/dashboard-reporting/reports-broadcasts)
* [报告：通话跟踪并分析整个工作区的通话性能。 ](/zh/help/dashboard-reporting/reports-calls)
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2026-10-12T09:34:09.861Z

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