--- description: 设置自动化欢迎和离开消息，以使用工作流模板立即响应联系人. title: 自动欢迎和离开消息 image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0 --- [新的🔥 抢先尝试 WhatsApp Business Calling API（开放测试版）！![arrow-icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fe43213a7a9314673bd8d2060c25f9b87)](/zh/whatsapp-business-calling-api) 帮助我... ⌘ 1. [All Collections >](/zh/help) 2. [ 快速开始 >](/zh/help/quick-start) 3. 自动欢迎和离开消息 # 自动欢迎和离开消息 > **商业目标：** 自动欢迎联系人，并告诉他们何时可以期望得到响应。 当有人给您的企业发送消息时，您将尽快回复。 自动化欢迎消息和离开消息能够立即作出反应，可用来管理联系人的期望。 ## 欢迎消息和离开消息的好处 使用欢迎消息和离开消息： * 为您的业务提供标准的问候和介绍。 * 立即响应联系人. * 让联系人知道何时能够得到回复。 ## 发送欢迎和离开消息的方法 1\. [当联系人打开对话时发送基本的自动回复](https://respond.io/zh/help/quick-start/automated-welcome-and-away-messages#send%5Fa%5Fbasic%5Fautomated%5Freply%5Fwhen%5Fa%5Fcontact%5Fopens%5Fa%5Fconversation). 2\. [根据营业时间发送欢迎和离开消息](https://respond.io/zh/help/quick-start/automated-welcome-and-away-messages#send%5Fwelcome%5Fand%5Faway%5Fmessages%5Fbased%5Fon%5Fbusiness%5Fhours). ### 当联系人打开对话时发送基本自动回复 > **当您想要在联系人消息时立即发送问候或离开消息时使用此方法** **方法目标** * 设置 Workflow 模板来发送欢迎消息或离开消息。 **工作流设置** 我们的团队设置了您可以立即使用的工作流模板。 这些模板可以被编辑来满足您的业务需要。 > 了解更多关于[工作流模板的信息](https://respond.io/zh/help/workflows/workflows-overview#creating%5Fa%5Fnew%5Fworkflow%5Ffrom%5Fa%5Fselected%5Ftemplate). #### 设置工作流模板以发送欢迎或离开消息 在respond.io平台菜单中，单击**工作流** \> **\+ 添加工作流**并选择你的模板. 要发送欢迎消息，请单击 **欢迎消息** \> **使用模板** ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/5zmzGyrJisLIXVLdtlXa5D/ef274ae2c7c0f40e1ff9b0f380e2a8a7/welcome-1.png?fm=avif&w=1000) 要发送离开消息，请单击离开消息 > 使用模板 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/7leO0yZguF2wnE0AsgITlr/d9d8de9accffb197058d03f2171b6f36/away-1.png?fm=avif&w=1000) 工作流模板是用触发器和发送消息步骤设置的。 当打开对话时，这将自动回复联系人。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3GhsbqhE3WJ5ZZYNBUqjhF/6288aa35bf7d32255725e44c86d5b085/trigger.png?fm=avif&w=1000) > 了解有关 [触发器](https://respond.io/zh/help/workflows/workflow-triggers) 和 [发送消息步骤](https://respond.io/zh/help/workflows/workflow-steps#step%5Fsend%5Fa%5Fmessage)的更多信息。 编辑欢迎消息和离开消息以自动发送 #### 为欢迎消息发送消息步骤配置 单击 **欢迎消息** 步骤来编辑消息内容。 消息类型应保持为文本。 最后，单击 **保存** 和 **发布** 激活工作流程。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/4QawMHhqEkcvnlj1iIAsA1/c18ac346a2ac89204638bf2adb777e23/welcome-2.png?fm=avif&w=1000) #### 为离开消息发送消息步骤配置 单击 **离开消息** 步骤来编辑消息内容。 消息类型应保持为文本。 最后，单击 **保存** 和 **发布** 激活Workflow。基本的离开消息让联系人知道目前没有任何人可用。 当代理人离开时打开此工作流，当他们重新上线时关闭它。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/5wZUXaYuSTWtPBGbcfe7js/afaca1ddbf8cabf321e1f426479bd65c/away-2.png?fm=avif&w=1000) ### 根据营业时间发送欢迎和离开消息 > **当您想要在营业时间内发送欢迎消息，而在营业时间之外发送离开消息时，请使用此方法**. **方法目标** * 设置 Workflow 模板来发送基于营业时间的欢迎或离开消息 * 配置营业时间发送自动回复 * 如有需要，配置欢迎和离开消息步骤. **工作流设置** 我们的团队设置了您可以立即使用的工作流模板。 您可以编辑模板以满足您的业务需要。 > 在这里了解更多关于[工作流模板的信息](https://respond.io/zh/help/workflows/workflows-overview#creating%5Fa%5Fnew%5Fworkflow%5Ffrom%5Fa%5Fselected%5Ftemplate). #### 设置 Workflow 模板来发送基于营业时间的欢迎或离开消息 然后，单击**离开消息带有营业时间**\>**使用模板**. 然后单击 **带有营业时间的离开消息** \> **使用模板**. 要发送基于营业时间的离开消息，请点击 **带有营业时间的离开消息** \> **使用模板** ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1rQEKrY1ViVsQMR3Hbq7fk/aa8fa68de7e4c9d7bf857562f204df61/awaywbh.png?fm=avif&w=1000) 工作流模板是用触发器、日期 & 时间步骤和发送消息步骤设置的。 当营业时间内的对话被打开时，这将自动回复联系人。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/69N6ZyDp6favU3i3qQYRFo/58717aa40b27e55b216071bc800d6d05/triggerdatetime.png?fm=avif&w=1000) #### 配置营业时间发送自动回复 使用 **日期 & 时间步骤** 设置您的营业时间。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2E56aYFqyNSTWEkofi97GL/9aea8b3e311370170a30ba5c6007817e/bh.png?fm=avif&w=1000) > 了解有关 [日期 & 时间步骤](https://respond.io/zh/help/workflows/workflow-steps#step%5Fdate%5Ftime)的更多信息。 #### 如有需要，配置 **欢迎消息** 和 **离开消息** 步骤。 使用 **发送消息步骤** 来发送自动欢迎或离开消息。 单击 **欢迎消息** 或 **离开消息** 步骤来编辑消息内容。 消息类型应保持为文本。 最后，单击 **保存** 和 **发布** 激活工作流程。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/4zRJEXRHXLvBRQGRrTLlb5/6a6315340876ffdcacff38a23d707ef2/bh-2.png?fm=avif&w=1000) > 学习如何配置 [欢迎和离开消息](https://respond.io/zh/help/quick-start/automated-welcome-and-away-messages#set%5Fup%5Fthe%5Fworkflow%5Ftemplates%5Fto%5Fsend%5Fa%5Fwelcome%5For%5Faway%5Fmessage)。 分享这篇文章 [![Telegram](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F44daca77a4844f0c8fd29040ddeba057?width=22)](https://api.whatsapp.com/send?text=https://respond.io/help/quick-start/automating-your-first-response)[![Facebook](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/fff57eeb01160bc604392f519b4f3461ca16f0fa1b6a587b20b142cdf1ad0ba7?placeholderIfAbsent=true&width=22)](https://www.facebook.com/sharer/sharer.php?u=https://respond.io/help/quick-start/automating-your-first-response)[![Linkedin](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/7aaf8d87b5410844d83e06a4ed663e4f551b8c5ef51dbb20a8ff064a1eed9a0f?placeholderIfAbsent=true&width=22)](https://www.linkedin.com/sharing/share-offsite/?url=https://respond.io/help/quick-start/automating-your-first-response)[![Twitter](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4e03e02422a94e8eab9b8b41457c2371?width=22)](http://twitter.com/share?url=https://respond.io/help/quick-start/automating-your-first-response) ## 相关文章 :woman\_technologist： * [开始使用 Respond.io了解如何通过入职模块在 respond.io 上开始入门。 本指南引导新用户完成必要的设置步骤，包括连接频道、使用生命周期组织联系人、设置 AI 代理以及邀请团队成员。 ](/zh/help/quick-start/getting-started-with-respondio) * [术语表为了帮助用户更好地理解平台，以下是常用术语的定义。 ](/zh/help/quick-start/glossary-of-terms) * [响应消息以下是如何以更有效率和更富有成效的方式回应联系人的一些快速提示。 ](/zh/help/quick-start/responding-to-messages) * [让联系人主动给您发送消息鼓励联系人通过QR码和聊天链接向您的企业发送信息。 ](/zh/help/quick-start/getting-contacts-to-message-you) * [邀请您的团队成员邀请团队成员作为平台用户与他们合作。 ](/zh/help/quick-start/inviting-your-teammates) 找不到您正在寻找的东西？ 🔎 [联系客服支持](/zh/contact-us) 2026-05-29T10:14:48.024Z help ```json {"@context":"https://schema.org","@graph":[{"@context":"https://schema.org","@type":"TechArticle","articleBody":"设置自动化欢迎和离开消息，以使用工作流模板立即响应联系人.","author":{"@type":"Person","image":"https://assets2-proxy.respond.io/ph8r57dk1q9w/4GvzCieeTBRY4TRJUbIr4y/b92428e6b049d23f546269180534f7ea/Ryan_Tan_Avatar.svg","name":"Joshua Lim","url":"https://respond.io/zh/author"},"dateCreated":"2026-05-28T00:00:00.000Z","dateModified":"2026-05-28T08:15:21.818Z","datePublished":"2026-05-28T00:00:00.000Z","headline":"自动欢迎和离开消息","image":"https://assets2-proxy.respond.io/ph8r57dk1q9w/5zmzGyrJisLIXVLdtlXa5D/ef274ae2c7c0f40e1ff9b0f380e2a8a7/welcome-1.png","mainEntityOfPage":"https://respond.io/zh/help/quick-start","publisher":{"@id":"https://respond.io/#organization"},"thumbnailUrl":"https://assets2-proxy.respond.io/ph8r57dk1q9w/5zmzGyrJisLIXVLdtlXa5D/ef274ae2c7c0f40e1ff9b0f380e2a8a7/welcome-1.png","url":"https://respond.io/zh/help/quick-start/automating-your-first-response"},{"@context":"https://schema.org","@id":"https://respond.io/zh/help/quick-start/automating-your-first-response#breadcrumb","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Help","item":"https://respond.io/zh/help"},{"@type":"ListItem","position":2,"name":"快速开始","item":"https://respond.io/zh/help/quick-start"},{"@type":"ListItem","position":3,"name":"自动欢迎和离开消息","item":"https://respond.io/zh/help/quick-start/automating-your-first-response"}]},{"@type":"Organization","@id":"https://respond.io/#organization","name":"Respond.io","alternateName":"respond.io","url":"https://respond.io/","image":["https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0"],"logo":"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4045649d540241d398c39ab07b2b62bb","description":"Respond.io is an AI-powered customer communication platform that helps businesses manage conversations, automate workflows and scale sales, marketing and support operations. 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