---
description: 了解配置、使用案例以及实现关闭对话步骤时如何工作。
title: 步骤: 关闭对话
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

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4. 步骤: 关闭对话

# 步骤: 关闭对话

此步骤结束与联系人的对话。

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3BEpMgsxvSnzNAvcdtzG3s/5382335dd9fd75ee4c77693b4083f019/image.png?fm=avif&w=1000) 

## 配置

结束对话步骤中的两种配置都是可选的，但可能对文档或分析有用。 这两种配置是： 

* **对话类别：** 用户可以从平台上的“结束语”中可用的选项中选择适当的类别。
* **摘要：** 这提供了对话的摘要。

## 工作原理

触发后，与联系人的对话将关闭。 如果配置了对话类别和摘要，对话将结束并附加结束语。

## 建议用例

* [管理垃圾邮件](https://respond.io/zh/help/inbound-conversations/managing-spam)：一旦工作流程将联系人确定为垃圾邮件，请使用关闭对话步骤自动关闭对话。

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## 

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2026-10-16T08:08:22.061Z

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