---
description: 了解配置、运行方式和实施更新联系人标签步骤时的用例。
title: 步骤: 更新联系人标签
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

[新的我们刚完成了6250万美元的B轮融资！ 🎉 这对您意味着什么![arrow-icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fe43213a7a9314673bd8d2060c25f9b87)](https://respond.io/blog/respond-io-raises-62-million-series-b)

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1. [All Collections >](/zh/help)
2. [ 产品 >](/zh/help/product)
3. [ 工作流 >](/zh/help/workflows)
4. 步骤: 更新联系人标签

# 步骤: 更新联系人标签

该步骤添加或删除联系人的标签。 从 **操作** 下拉菜单中选择所需的操作。 单击加号图标从 **标签** 字段中选择所需的标签。 同样，单击十字图标即可从步骤中删除标签。

> 在搜索栏中，如果输入不存在的标签名称，则会出现创建新标签的选项。 了解有关添加标签 [的更多信息，请访问](https://respond.io/zh/help/workspace-settings/workspace-settings-tags#creating%5Ftags)。 

![](https://assets2-proxy.respond.io/ph8r57dk1q9w/7CdXc9LOEnxs5qBx1PPwOk/dab16f26fcf7a7806263569657c4d986/untitled-16.gif?fm=avif&w=1000) 

## 配置

这一步有两个关键的配置：

* **操作**：选择添加标签或删除标签作为标签的条件。
* **标签**：从下拉菜单中选择标签或输入其名称来指定它。

## 工作原理

当工作流被触发时，此步骤中的联系人标签将使用您定义的值进行更新。

## 建议用例

* [管理垃圾邮件](https://respond.io/zh/help/inbound-conversations/managing-spam)：允许您的支持代理使用快捷按钮将联系人标记为垃圾邮件标签，并在您的入站对话工作流中过滤垃圾邮件联系人。 这样就无需代理处理垃圾联系人，从而节省了时间。
* [创建自动聊天菜单](https://respond.io/zh/help/inbound-conversations/create-automated-chat-menus)：通过自动执行常见查询、向联系人添加标签以区分他们的旅程和偏好以及根据需要将联系人引导给代理来提高支持可用性。

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## 

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2026-10-12T09:34:13.374Z

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