--- description: 学习如何添加、编辑和删除结束说明。 对话结束后这些都是可选的。 title: 结束说明 image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0 --- [新的🔥 抢先尝试 WhatsApp Business Calling API（开放测试版）！![arrow-icon](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2Fe43213a7a9314673bd8d2060c25f9b87)](/zh/whatsapp-business-calling-api) 帮助我... ⌘ 1. [All Collections >](/zh/help) 2. [ 产品 >](/zh/help/product) 3. [ 工作区设置 >](/zh/help/workspace-settings) 4. 结束说明 # 结束说明 ## 到达这里 > 只有所有者和经理才能访问此设置！ 您可以通过**设置**导航菜单中的工作区设置子菜单项**结束语**访问此设置。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/7lfRd3F6zwbDh2QBIaJHY8/c2f11e7b6ab4b10b38fe124aafc496e0/workspaces-closing-notes.gif?w=480&fm=avif) 结束语是一些对话摘要，可以帮助管理人员更好地理解联系人和平台之间的对话，而无需了解详细信息。 结束语由两部分组成：对话类别和摘要。 用户可以从下拉菜单中选择一个类别，并且可以在此设置中配置这些类别。 摘要是供用户自由输入的文本，用于总结对话以向其经理提供背景信息。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/4x69IJNX4NmspAE2crVdCI/453ed38f7c4330a58ad3410759ecc89f/closing-notes.png?fm=jpg&q=80&w=640) ## 结束语设置 根据组织的需要，有几种选项可以配置此设置。 **结束语对话是可选的 & 摘要是可选的** 用户可以选择以结束语或不以结束语结束对话。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/1wxOVX6QXcW5azYkcTpAtY/096cc90e7e9ffa202cc27268ef92edc4/closing-notes-1.gif?w=480&fm=avif) **结束语对话框是必需的 & 摘要是可选的** 用户需要用结束语来结束每次对话。 他们必须选择一个对话类别。 但是，摘要是可选的。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3xALitkHAFiqueApFUzo8C/e1db1e873edd8d0e68e3314bdd733267/closing-notes-2.gif?w=480&fm=avif) **结束语对话框是强制性的 & 摘要是强制性的** 用户需要用结束语来结束每次对话。 他们需要选择一个对话类别并输入对话摘要。 **关闭注释对话框已禁用** 用户可在未结束注释的情况下继续结束对话。 用户将无法选择以结束语来结束对话。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/2dCXztV7RiiBQBgkFkoiF2/433e9bc30be27d4dd02dcdca1d5e5e10/closing-notes-dialog-is-disabled.gif?w=480&fm=avif) ## 对话类别 ### 添加对话类别 **步骤 1：导航至结案记录** 从侧面导航菜单中，从菜单中选择 **设置** ，然后选择 **结束语**。 **第 2 步：按“添加类别”** 在顶部栏中，按下蓝色的 **添加类别** 按钮， **添加对话类别** 对话框就会打开。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/3sgRJAz5CWbNNFzxMcDb82/61f3c8cb88df11ff639de488db1e0ff4/closing-notes-6.gif?w=480&fm=avif) **步骤3：填写所需信息** | 字段 | 描述 | | ---- | ------------------------ | | 类别名称 | 对话类别的名称 | | 描述 | 对话类别的描述将在“结束语”对话框中显示给用户。 | **步骤 4：添加对话类别** 填写完字段后，按蓝色 **ADD** 按钮创建对话类别。 ### 编辑对话类别 如果您需要更改现有类别，您可以通过从操作菜单中选择 **编辑** 来进行更改。 请记住，您只能编辑对话类别的描述。 > 如果您希望重命名类别，我们建议您删除现有类别并使用您喜欢的名称创建一个新类别。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/13nRKc2pG77BGb5j8kyvUx/2a1ef8d8ae27d100e2698a2cdc1acf5a/closing-notes-7.gif?w=480&fm=avif) ### 删除对话类别 如果对话类别不再相关或与另一个类别重复，则可以从操作菜单中选择 **删除** 将其从工作区中删除。 > 删除类别时要小心，因为它可能会被工作区中的其他用户使用。 请记住，删除操作无法撤消。 ## 创建摘要 您可以在结束对话之前添加对话摘要，以便为队友提供相关背景信息。 使用 **AI 摘要**，您现在可以自动生成此摘要，然后在发布之前对其进行审核和编辑。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/6NDYqGdBKyBnfp5W5cOFkc/51ba8fc325b36c0440d5799490437bb4/closing_notes-summary.png?fm=jpg&q=80&w=640) 要生成 AI 摘要： 1. 在对话结束时打开 **结束语** 对话框。 2. 单击 **总结** 按钮。 3. 将根据最新打开的对话（最多 100 条消息）生成 AI 摘要。 4. **发布之前请检查并编辑** 。 您还可以使用 **AI Prompts**来增强或优化内容，它支持默认和自定义提示选项。 ![](https://assets2-proxy.respond.io/ph8r57dk1q9w/5qZ7P7Ewtbhn0giFwgvqoA/351e4bf3aeb12a419145798008aa52d1/closing_notes-prompts.png?fm=jpg&q=80&w=640) 分享这篇文章 [![Telegram](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F44daca77a4844f0c8fd29040ddeba057?width=22)](https://api.whatsapp.com/send?text=https://respond.io/help/workspace-settings/conversations)[![Facebook](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/fff57eeb01160bc604392f519b4f3461ca16f0fa1b6a587b20b142cdf1ad0ba7?placeholderIfAbsent=true&width=22)](https://www.facebook.com/sharer/sharer.php?u=https://respond.io/help/workspace-settings/conversations)[![Linkedin](https://assets1-proxy.respond.io/api/v1/image/assets/11f7a662b80a4675973850b067c01fa5/7aaf8d87b5410844d83e06a4ed663e4f551b8c5ef51dbb20a8ff064a1eed9a0f?placeholderIfAbsent=true&width=22)](https://www.linkedin.com/sharing/share-offsite/?url=https://respond.io/help/workspace-settings/conversations)[![Twitter](https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4e03e02422a94e8eab9b8b41457c2371?width=22)](http://twitter.com/share?url=https://respond.io/help/workspace-settings/conversations) ## 相关文章 :woman\_technologist： * [呼叫了解如何管理您已连接的呼叫频道的呼叫配置。 ](/zh/help/workspace-settings/calls) * [AI提示了解如何设置和配置 AI 提示。 ](/zh/help/workspace-settings/ai-prompts) * [人工智能辅助了解如何设置和配置 AI Assist。 ](/zh/help/workspace-settings/ai-assist) * [生命周期学习如何在我们的平台上追踪和管理联系人，以顺利完成销售流程。 ](/zh/help/workspace-settings/workspace-settings-lifecycle) * [联系人导入学习如何导入、审查和管理平台中的数据。 ](/zh/help/workspace-settings/data-import) 找不到您正在寻找的东西？ 🔎 [联系客服支持](/zh/contact-us) 2026-06-12T06:12:15.623Z help ```json {"@context":"https://schema.org","@graph":[{"@context":"https://schema.org","@type":"TechArticle","articleBody":"学习如何添加、编辑和删除结束说明。 对话结束后这些都是可选的。","author":{"@type":"Person","image":"https://assets2-proxy.respond.io/ph8r57dk1q9w/4IHLTWbmWN0uXBc5x4jthC/59252fcdb357304ce07be76043047b7a/Susan_Swier_Avatar.svg","name":"Susan Swier","url":"https://respond.io/zh/author/susan-swier"},"dateCreated":"2025-01-28T04:22:08.000Z","dateModified":"2026-06-04T10:30:24.008Z","datePublished":"2025-01-28T04:22:08.000Z","headline":"结束说明","image":"https://assets2-proxy.respond.io/ph8r57dk1q9w/7lfRd3F6zwbDh2QBIaJHY8/c2f11e7b6ab4b10b38fe124aafc496e0/workspaces-closing-notes.gif","mainEntityOfPage":"https://respond.io/zh/help/workspace-settings","publisher":{"@id":"https://respond.io/#organization"},"thumbnailUrl":"https://assets2-proxy.respond.io/ph8r57dk1q9w/7lfRd3F6zwbDh2QBIaJHY8/c2f11e7b6ab4b10b38fe124aafc496e0/workspaces-closing-notes.gif","url":"https://respond.io/zh/help/workspace-settings/conversations"},{"@context":"https://schema.org","@id":"https://respond.io/zh/help/workspace-settings/conversations#breadcrumb","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Help","item":"https://respond.io/zh/help"},{"@type":"ListItem","position":2,"name":"产品","item":"https://respond.io/zh/help/product"},{"@type":"ListItem","position":3,"name":"工作区设置","item":"https://respond.io/zh/help/workspace-settings"},{"@type":"ListItem","position":4,"name":"结束说明","item":"https://respond.io/zh/help/workspace-settings/conversations"}]},{"@type":"Organization","@id":"https://respond.io/#organization","name":"Respond.io","alternateName":"respond.io","url":"https://respond.io/","image":["https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0"],"logo":"https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F4045649d540241d398c39ab07b2b62bb","description":"Respond.io is an AI-powered customer communication platform that helps businesses manage conversations, automate workflows and scale sales, marketing and support operations. 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