---
description: 计算 WhatsApp API 消息和通话费用，使用 respond.io. 免费接收消息和通话，外发按国家和数量的 Meta 费率计费。
title: WhatsApp Business Calling API 定价计算器
image: https://assets1-proxy.respond.io/api/v1/image/assets%2F11f7a662b80a4675973850b067c01fa5%2F3f43c48b21b24f4e8b02b100c0c8fab0
---

# WhatsApp Business Calling API pricing calculator

Plan your WhatsApp calling budget with accurate monthly cost estimates

WhatsApp 消息 APIWhatsApp 呼叫 API

## 计算您的 WhatsApp Business Calling API 成本

🎉 所有来电（用户发起的）都是免费的！ 您只需支付拨出电话的费用。

使用此计算器估算您的 WhatsApp Business Calling API 费用。 只需选择一个国家/地区并拖动滑块即可查看您预计的每月通话费用。

**拨出电话费率基于：**

* **通话时长：** 以 6 秒为增量计费，向上取整
* **收件人的国家代码：** 确定费率
* **每月通话量：** 您拨打到特定国家的电话越多，费率就越低。 等级每月重置。

⚠️ 费率由 Meta 设定，可能会发生变化。 有关最新的定价，请参阅其 [官方定价页面](https://developers.facebook.com/docs/whatsapp/cloud-api/calling/pricing)。

对于消息传递成本，请使用 [WhatsApp API 消息定价计算器](https://respond.io/whatsapp-pricing-calculator) 。

要在一个地方管理您的 WhatsApp 消息、通话、模板和账单， [请使用 respond.io](https://app.respond.io/settings/channels/connectChannel/whatsapp%5Fbusiness)（官方 WhatsApp 商业解决方案提供商）升级到 WhatsApp API。

国家或地区

ArgentinaBrazilChileColombiaEgyptFranceGermanyIndiaIndonesiaIsraelItalyMalaysiaMexicoNetherlandsNigeriaPakistanPeruRussiaSaudi ArabiaSouth AfricaSpainTurkeyUnited Arab EmiratesUnited KingdomNorth AmericaRest of AfricaRest of Asia PacificRest of Central & Eastern EuropeRest of Latin AmericaRest of Middle EastRest of Western EuropeOther

分钟

$0.01080 / 分钟

0 分钟

$0.00

估计的

$0.00

为了进一步了解 WhatsApp 通话的定价结构， [联系我们](/contact). 

⚠️ 在以下国家/地区不支持拨打电话。 基于[Meta当前的限制](https://developers.facebook.com/docs/whatsapp/cloud-api/calling/#availability)，并可能会变更。

呼叫类型

WhatsApp 商务电话受限

用户发起的（来电）

企业发起的（外呼）

* 🇨🇺 古巴
* 🇮🇷 伊朗
* 🇰🇵 朝鲜
* 🇸🇾 叙利亚
* 🇺🇦 乌克兰（克里米亚，顿涅茨克，卢甘斯克）

包括上述所有国家和

* 🇺🇸 美国
* 🇨🇦 加拿大
* 🇹🇷 土耳其
* 🇪🇬 埃及
* 🇻🇳 越南
* 🇳🇬 尼日利亚

## Frequently Asked Questions

企业如何收取 WhatsApp 来电费用？

但事实并非如此。 所有来电（用户发起的）都是完全免费的。 企业仅需为拨出的电话付费。

虽然一些 WhatsApp 商业解决方案提供商 (BSP) 可能会在 Meta 的费用基础上加价，但 respond.io 提供透明的定价，不收取额外费用，因此您只需支付 Meta 对 WhatsApp 商业 API 调用和消息收取的费用。

对于企业来说，WhatsApp 来电真的免费吗？

是的。 所有拨打至 WhatsApp 商业平台 (API) 帐户的 WhatsApp 来电均完全免费。 您只需为您的企业拨打的电话付费。

企业通过 WhatsApp Business API 拨打电话如何收费？

发起呼叫、响铃和未接听电话均不产生任何费用。 拨出电话按分钟计费，以 6 秒为增量收费（向上取整）。 该比率取决于两个因素：

* 您正在呼叫的人的国家/地区
* 贵公司当月拨打至该国家/地区的通话总分钟数

  
拨出电话何时开始计费？

仅当客户接听电话时您才需要付费。 发起呼叫、响铃和未接听电话均不产生任何费用。

我是否需要支付额外费用才能在 respond.io 上使用 WhatsApp Business Calling API？

不。 Respond.io 不会对 WhatsApp Business API 收取额外费用，包括通话和消息。 您只需支付 Meta 设定的官方通话费率 - 无隐藏费用或加价。

WhatsApp 通话是否有任何设置费或额外费用？

不。 respond.io 上的 WhatsApp Business Calling API 无需设置费、维护费或每次通话加价。 Respond.io 根据 Meta 的官方价格提供透明的定价。

基于数量的折扣如何运作？

您的企业每月拨打到特定国家的电话越多，每分钟的费率就越低。 这些折扣在每个月初重置。

我可以随时给客户打电话吗？

只有在获得客户许可后，您才能通过 WhatsApp Business Calling API 呼叫客户。

您必须先发送通话请求，并且客户必须批准。 如果被拒绝，您需要等待才能重新发送新的通话请求。 一旦获得批准，您可以立即或在接下来的 7 天内随时致电。

[了解有关 WhatsApp Business Calling API 权限的更多信息](https://respond.io/help/whatsapp/whatsapp-business-calling-api#how-to-request-permission-to-call)。

我可以向客户发送的通话请求数量有限制吗？

是的。 您可以每 24 小时向同一客户发送一次通话请求，每周最多发送两次通话请求。 这有助于避免垃圾邮件并确保更好的客户体验。

如果客户错过了我的电话会怎么样？

如果通话请求已获批准但未接听，您可以在 7 天内再次尝试拨打。 除非 7 天期限已过，否则您无需重新发送通话请求。

您可以每 24 小时向同一客户发送一次通话请求，每周最多发送两次通话请求。

我可以在不发送通话请求的情况下接听客户的 WhatsApp 电话吗？

是的，客户不需要发送通话请求。 客户可以通过 WhatsApp 直接致电您的公司，您会在收件箱中收到电话。 这些电话都是免费的。

我可以在 WhatsApp 对话期间从聊天切换到语音吗？

Yes. Respond.io allows you to start a WhatsApp voice call directly from your messaging inbox, so your team can switch between chat and voice without leaving the conversation with a customer.

通话费用会计入我的 WhatsApp API 消息费用吗？

No. Voice calls are billed separately and do not affect your messaging charges.

WhatsApp 电话的 24 小时客户服务窗口是什么？

When a customer either calls your business or accepts your call, a 24-hour Customer Service Window opens. During this window, you can send **free-form messages and** **utility templates** at no cost. Marketing and authentication templates are still charged as usual. This gives your team more the option to follow up with text messages after a call at no extra cost.

[Learn more about customer service windows](https://respond.io/help/whatsapp/getting-ready-for-inbound-conversations#understanding-customer-service-window).

如何计算我的企业使用 WhatsApp Business Calling API 的总成本？

Here’s what you need to consider to estimate your WhatsApp Business Calling API costs:

* **WhatsApp Business API access** is free. However, it needs to be connected to a conversation management platform to handle calls and messages.
* **Conversation management platform** fees depend on your WhatsApp Business Solution Provider (BSP). Some providers charge extra for each WhatsApp account or have setup fees, maintenance fees or call/message markups.
* **Outbound calls** are billed individually, based on recipient country and monthly volume. Inbound calls are free.

Use our pricing calculator to get an estimate for your calling costs. Drag the slider to reflect your monthly call duration and select your recipients’ country to view accurate rates.

哪些地区支持 WhatsApp Business Calling API？

The availability of WhatsApp Business Calling depends on the type of call:

**User-Initiated Calling (Incoming)**

You can receive calls from customers in **any country where the WhatsApp Business API is supported**, **except**:

* **Cuba**
* **Iran**
* **North Korea**
* **Syria**
* **Ukraine (Crimea, Donetsk, Luhansk)**

These regions do **not support incoming or outgoing calls**.

**Business-Initiated Calling (Outgoing)**

You can initiate calls to customers in most supported countries. However, **business-initiated calls are currently not allowed** in the following locations:

* **United States**
* **Canada**
* **Turkey**
* **Egypt**
* **Vietnam**
* **Nigeria**
* Plus all r**egions listed above where user-initiated calls are not supported**

This list is based on Meta’s current restrictions and may change. For the latest updates, refer to [Meta’s documentation](https://developers.facebook.com/docs/whatsapp/cloud-api/calling/#availability).

如何开始在 respond.io 上使用 WhatsApp Business Calling API？

Once you have connected WhatsApp API to respond.io, head to the WhatsApp Calls settings in your respond.io workspace to enable the feature. Ensure your WhatsApp Business Account (WABA) has at least $10 in balance to start making calls. [Learn more about WhatsApp Business Calling API on respond.io](https://respond.io/help/whatsapp/whatsapp-business-calling-api).

我是否需要任何额外的软件或硬件来通过 WhatsApp Business Calling API 拨打电话？

All you need is:

* A **computer** with a mic, speaker or headset
* A **web browser** and internet connection

WhatsApp Business Calling API Works right from your inbox. Mobile support for the respond.io app is coming soon. No extra tools required.

我的整个团队可以从同一个收件箱使用 WhatsApp Business Calling API 吗？

Yes, your whole team can use WhatsApp Business Calling API with respond.io. You can also restrict calling access to specific agents if needed.

Only one agent can answer an incoming call at a time — the call will connect to the first agent who picks up. Outgoing calls can be made by multiple agents simultaneously.

哪些地区支持 WhatsApp 商务呼叫 API？

The availability of WhatsApp Business Calling depends on the type of call:

**User-Initiated Calling (Incoming)**

You can receive calls from customers in **any country where the WhatsApp Business API is supported**, **except**:

* **Cuba**
* **Iran**
* **North Korea**
* **Syria**
* **Ukraine (Crimea, Donetsk, Luhansk)**

These regions do **not support incoming or outgoing calls**.

**Business-Initiated Calling (Outgoing)**

You can initiate calls to customers in most supported countries. However, **business-initiated calls are currently not allowed** in the following locations:

* **United States**
* **Canada**
* **Turkey**
* **Egypt**
* **Vietnam**
* **Nigeria**
* Plus all r**egions listed above where user-initiated calls are not supported**

This list is based on Meta’s current restrictions and may change. For the latest updates, refer to [Meta’s documentation](https://developers.facebook.com/docs/whatsapp/cloud-api/calling/#availability).

3x Your Business Results with Respond.io 🚀

[与销售沟通](/zh/demo)[开始免费试用](https://app.respond.io/user/register)

2025-12-05T07:14:02.571Z

core

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Respond.io allows you to start a WhatsApp voice call directly from your messaging inbox, so your team can switch between chat and voice without leaving the conversation with a customer.</span></p>"}},{"@type":"Question","name":"通话费用会计入我的 WhatsApp API 消息费用吗？","acceptedAnswer":{"@type":"Answer","text":"<p><span style=\"color: rgb(255, 255, 255);\">No. Voice calls are billed separately and do not affect your messaging charges.</span></p>"}},{"@type":"Question","name":"WhatsApp 电话的 24 小时客户服务窗口是什么？","acceptedAnswer":{"@type":"Answer","text":"<p><span style=\"color: rgb(255, 255, 255);\">When a customer either calls your business or accepts your call, a 24-hour Customer Service Window opens. During this window, you can send </span><strong style=\"color: rgb(255, 255, 255);\">free-form messages and</strong><span style=\"color: rgb(255, 255, 255);\"> </span><strong style=\"color: rgb(255, 255, 255);\">utility templates</strong><span style=\"color: rgb(255, 255, 255);\"> at no cost. Marketing and authentication templates are still charged as usual. This gives your team more the option to follow up with text messages after a call at no extra cost.</span></p><p><a href=\"https://respond.io/help/whatsapp/getting-ready-for-inbound-conversations#understanding-customer-service-window\" rel=\"noopener noreferrer\" target=\"_blank\">Learn more about customer service windows</a>.</p>"}},{"@type":"Question","name":"如何计算我的企业使用 WhatsApp Business Calling API 的总成本？","acceptedAnswer":{"@type":"Answer","text":"<p><span style=\"color: rgb(255, 255, 255);\">Here’s what you need to consider to estimate your WhatsApp Business Calling API costs:</span></p><ul><li><strong style=\"color: rgb(255, 255, 255);\">WhatsApp Business API access</strong><span style=\"color: rgb(255, 255, 255);\">&nbsp;is free. However, it needs to be connected to a conversation management platform to handle calls and messages.</span></li><li><strong style=\"color: rgb(255, 255, 255);\">Conversation management platform</strong><span style=\"color: rgb(255, 255, 255);\">&nbsp;fees depend on your WhatsApp Business Solution Provider (BSP). Some providers charge extra for each WhatsApp account or have setup fees, maintenance fees or call/message markups.</span></li><li><strong style=\"color: rgb(255, 255, 255);\">Outbound calls</strong><span style=\"color: rgb(255, 255, 255);\"> are billed individually, based on recipient country and monthly volume. Inbound calls are free.</span></li></ul><p><span style=\"color: rgb(255, 255, 255);\">Use our pricing calculator to get an estimate for your calling costs. Drag the slider to reflect your monthly call duration and select your recipients’ country to view accurate rates.</span></p>"}},{"@type":"Question","name":"哪些地区支持 WhatsApp Business Calling API？","acceptedAnswer":{"@type":"Answer","text":"<p><span style=\"color: rgb(255, 255, 255);\">The availability of WhatsApp Business Calling depends on the type of call:</span></p><p><strong style=\"color: rgb(255, 255, 255);\">User-Initiated Calling (Incoming)</strong></p><p><span style=\"color: rgb(255, 255, 255);\">You can receive calls from customers in </span><strong style=\"color: rgb(255, 255, 255);\">any country where the WhatsApp Business API is supported</strong><span style=\"color: rgb(255, 255, 255);\">, </span><strong style=\"color: rgb(255, 255, 255);\">except</strong><span style=\"color: rgb(255, 255, 255);\">:</span></p><ul><li><strong style=\"color: rgb(255, 255, 255);\">Cuba</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Iran</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">North Korea</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Syria</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Ukraine (Crimea, Donetsk, Luhansk)</strong></li></ul><p><span style=\"color: rgb(255, 255, 255);\">These regions do </span><strong style=\"color: rgb(255, 255, 255);\">not support incoming or outgoing calls</strong><span style=\"color: rgb(255, 255, 255);\">.</span></p><p><strong style=\"color: rgb(255, 255, 255);\">Business-Initiated Calling (Outgoing)</strong></p><p><span style=\"color: rgb(255, 255, 255);\">You can initiate calls to customers in most supported countries. However, </span><strong style=\"color: rgb(255, 255, 255);\">business-initiated calls are currently not allowed</strong><span style=\"color: rgb(255, 255, 255);\"> in the following locations:</span></p><ul><li><strong style=\"color: rgb(255, 255, 255);\">United States</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Canada</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Turkey</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Egypt</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Vietnam</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Nigeria</strong></li><li><span style=\"color: rgb(255, 255, 255);\">Plus all r</span><strong style=\"color: rgb(255, 255, 255);\">egions listed above where user-initiated calls are not supported</strong></li></ul><p><span style=\"color: rgb(255, 255, 255);\">This list is based on Meta’s current restrictions and may change. For the latest updates, refer to </span><a href=\"https://developers.facebook.com/docs/whatsapp/cloud-api/calling/#availability\" rel=\"noopener noreferrer\" target=\"_blank\" style=\"color: rgb(68, 138, 255);\">Meta’s documentation</a><span style=\"color: rgb(68, 138, 255);\">.</span></p>"}},{"@type":"Question","name":"如何开始在 respond.io 上使用 WhatsApp Business Calling API？","acceptedAnswer":{"@type":"Answer","text":"<p><span style=\"color: rgb(255, 255, 255);\">Once you have connected WhatsApp API to respond.io, head to the WhatsApp Calls settings in your respond.io workspace to enable the feature. Ensure your WhatsApp Business Account (WABA) has at least $10 in balance to start making calls.</span> <a href=\"https://respond.io/help/whatsapp/whatsapp-business-calling-api\" rel=\"noopener noreferrer\" target=\"_blank\">Learn more about WhatsApp Business Calling API on respond.io</a>.</p>"}},{"@type":"Question","name":"我是否需要任何额外的软件或硬件来通过 WhatsApp Business Calling API 拨打电话？","acceptedAnswer":{"@type":"Answer","text":"<p><span style=\"color: rgb(255, 255, 255);\">All you need is:</span></p><ul><li><span style=\"color: rgb(255, 255, 255);\">A </span><strong style=\"color: rgb(255, 255, 255);\">computer</strong><span style=\"color: rgb(255, 255, 255);\"> with a mic, speaker or headset</span></li><li><span style=\"color: rgb(255, 255, 255);\">A </span><strong style=\"color: rgb(255, 255, 255);\">web browser</strong><span style=\"color: rgb(255, 255, 255);\"> and internet connection</span></li></ul><p><span style=\"color: rgb(255, 255, 255);\">WhatsApp Business Calling API Works right from your inbox. Mobile support for the respond.io app is coming soon. No extra tools required.</span></p>"}},{"@type":"Question","name":"我的整个团队可以从同一个收件箱使用 WhatsApp Business Calling API 吗？","acceptedAnswer":{"@type":"Answer","text":"<p><span style=\"color: rgb(255, 255, 255);\">Yes, your whole team can use WhatsApp Business Calling API with respond.io. You can also restrict calling access to specific agents if needed.</span></p><p><span style=\"color: rgb(255, 255, 255);\">Only one agent can answer an incoming call at a time — the call will connect to the first agent who picks up. Outgoing calls can be made by multiple agents simultaneously.</span></p>"}},{"@type":"Question","name":"哪些地区支持 WhatsApp 商务呼叫 API？","acceptedAnswer":{"@type":"Answer","text":"<p><span style=\"color: rgb(255, 255, 255);\">The availability of WhatsApp Business Calling depends on the type of call:</span></p><p><strong style=\"color: rgb(255, 255, 255);\">User-Initiated Calling (Incoming)</strong></p><p><span style=\"color: rgb(255, 255, 255);\">You can receive calls from customers in&nbsp;</span><strong style=\"color: rgb(255, 255, 255);\">any country where the WhatsApp Business API is supported</strong><span style=\"color: rgb(255, 255, 255);\">,&nbsp;</span><strong style=\"color: rgb(255, 255, 255);\">except</strong><span style=\"color: rgb(255, 255, 255);\">:</span></p><ul><li><strong style=\"color: rgb(255, 255, 255);\">Cuba</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Iran</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">North Korea</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Syria</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Ukraine (Crimea, Donetsk, Luhansk)</strong></li></ul><p><span style=\"color: rgb(255, 255, 255);\">These regions do&nbsp;</span><strong style=\"color: rgb(255, 255, 255);\">not support incoming or outgoing calls</strong><span style=\"color: rgb(255, 255, 255);\">.</span></p><p><strong style=\"color: rgb(255, 255, 255);\">Business-Initiated Calling (Outgoing)</strong></p><p><span style=\"color: rgb(255, 255, 255);\">You can initiate calls to customers in most supported countries. However,&nbsp;</span><strong style=\"color: rgb(255, 255, 255);\">business-initiated calls are currently not allowed</strong><span style=\"color: rgb(255, 255, 255);\">&nbsp;in the following locations:</span></p><ul><li><strong style=\"color: rgb(255, 255, 255);\">United States</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Canada</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Turkey</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Egypt</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Vietnam</strong></li><li><strong style=\"color: rgb(255, 255, 255);\">Nigeria</strong></li><li><span style=\"color: rgb(255, 255, 255);\">Plus all r</span><strong style=\"color: rgb(255, 255, 255);\">egions listed above where user-initiated calls are not supported</strong></li></ul><p><span style=\"color: rgb(255, 255, 255);\">This list is based on Meta’s current restrictions and may change. For the latest updates, refer to&nbsp;</span><a href=\"https://developers.facebook.com/docs/whatsapp/cloud-api/calling/#availability\" rel=\"noopener noreferrer\" target=\"_blank\" style=\"color: rgb(68, 138, 255);\">Meta’s documentation</a><span style=\"color: rgb(255, 255, 255);\">.</span></p>"}}]}
```
