Changelog
Follow up on the latest improvements and updates.
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Managing Contacts on the go just got easier! You can now view HubSpot and Salesforce Contact properties directly in the mobile app.
- Quick access to key details– See important Contact properties without leaving the app.
- Tap to copy– Easily copy Contact details for seamless sharing.
- Open in HubSpot or Salesforce– Jump straight to a Contact’s profile in your CRM with a single tap.
Update your respond.io Inbox app now to explore these improvements! 🚀
📚 Learn more here.
Calling just got easier!
We’ve relocated the outgoing call button
, making it quicker to initiate calls and switch between supported Channels—all from one location. Plus, as new call-supported Channels roll out, they’ll appear here, ensuring a seamless calling experience.Stay connected effortlessly! 🎉
We’ve upgraded the
Snooze feature
to give you better control over follow-ups
and keep you on top of your conversations!🆕 Now, you can snooze a Contact for
30 min, 1 hour, 3 hours
.✅ Plus, all existing options like tomorrow, next week, and custom times.
Never miss a follow-up again
- When a Contact is snoozed, you’ll now see exactly when they’ll be backin your inbox.
- You’ll receive a notificationwhen a snoozed Contact is automatically unsnoozed, so you can follow up at the right time.
- Need them back sooner? Just Unsnoozeanytime with one click.
Stay organized, follow up on time, and close more conversations efficiently!
🚀
We’ve introduced a new layer of web application firewall (WAF) protection to
strengthen security and provide enterprise-grade defense for you and your data
. These enhancements work seamlessly in the background, keeping your account secure without interruptions.Security’s taken care of—so you can focus on what matters! ✅
Managing customer conversations just got easier —
respond.io now integrates with Salesforce!
🎉What’s new?
- View Salesforce contact fieldslike email, phone number, lead source and more directly in the Inbox and Contact modules.
- Streamline processesand reduce the need to switch between platforms.
How to get started:
- Go to Integrationsin your workspace.
- Connect your Salesforce account.
- Start viewing Salesforce datainside respond.io!
🚀
More Salesforce updates are on the way
– Stay tuned for upcoming releases that will unlock even more capabilities.📍 Available now in the Integrations module!
Learn more here.
We’re excited to announce the release of the HubSpot integration! Now, you can connect HubSpot with respond.io for a seamless experience.
What’s new?
- View HubSpot contact properties like email, phone number, lifecycle stage, and more directly in respond.io
- Streamline processes and reduce the need to switch between platforms.
Getting started is quick and easy:
- Go to the Integrationsmodule in your workspace.
- Connectyour HubSpot account
- View HubSpot propertiesinInboxandContacts!
🚀
More HubSpot updates are on the way
– Stay tuned for upcoming releases that will unlock even more capabilities.📍 Available now in the Integrations module!
Learn more here.
We’ve improved our notification system to ensure you never miss an important update. Notifications are now more reliable across both mobile and web apps, delivering them faster and with greater accuracy—so you stay informed in real-time.
Enjoy smoother, more dependable notifications! 🚀
We’ve made
subtle but impactful design updates
to create a more focused and clutter-free Inbox experience. Here’s what’s new: - Inbox sidebar:Removed the “0” indicator for empty message counts and made the Block Contact tab icon non-sticky.
- Conversation cards on conversation list:Snooze, Close, and Blocked tags are now icons for a cleaner look.
- Message console:Simplified contact events and a sleeker Close Conversation card for a more polished view.
These enhancements make the Inbox
more intuitive
so you can focus on what really matters—your conversations. 🚀We’re excited to announce major updates to Lifecycle that make managing your sales process easier and more insightful than ever!
Track Lost Stages with Ease
Lifecycle now has
Lost Stages
, designed to help you monitor and manage drop-offs in your sales funnel.- Comes with our pre-configured Cold Lead stageto track unresponsive Contacts.
Fully customizable: Add, edit, or tailor Lost Stages like:
- Unqualified: Contact doesn’t meet criteria.
- No Response: No replies after multiple follow-ups.
- Lost to Competitor: Chose another product or service.
Real-Time Metrics on Your Dashboard
Stay informed with real-time Lifecycle insights, now on your Dashboard. View:
- Total Contacts in each Lifecycle Stage (excluding Lost Stages).
Key conversation stats:
- Open Conversations
- Snoozed Conversations
- Unassigned Conversations
We’ve also made it easier to integrate Lifecycle into your daily processes:
- Assign Contacts to Lost Stages directly from the Inbox moduleduring interactions.
- Filter Contacts by Lost Stages in InboxandContacts modulesfor targeted follow-ups or analysis.
Start using Lifecycle Lost Stages to gain better visibility into your sales process and improve decision-making! 🚀
Learn more here.
We’ve supercharged our platform’s speed to make navigating between modules faster and more seamless than ever. With these technical improvements, you’ll experience reduced load times and smoother transitions, keeping your workflow uninterrupted.
Enjoy a faster, more responsive platform today! 🎉
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