Changelog

Follow up on the latest improvements and updates.

RSS

Settings Calls Sound
We’ve added a new sound notification setting for incoming calls! Now, you can choose when to receive sound alerts—whether it’s only for assigned calls, all incoming calls, or none. This ensures you stay focused without unnecessary interruptions.
Enjoy a more personalized and distraction-free experience! 🎉
We’ve redesigned the Settings module to make it easier and quicker for you to navigate and find what you’re looking for. This update splits Settings into three distinct sections—
Personal
,
Workspace
, and
Organization
—each with its own dedicated page and streamlined navigation.
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Explore it now by selecting the Settings icon on your dashboard and choosing which section you’d like to manage first.
Enjoy a more intuitive and organized Settings experience today! 🎉
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Streamline your conversations with ease! 🚀 The Inbox module now features a unified dropdown for filtering and sorting to manage your conversations—all in one place.
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What’s in it for you?
  • Access all sorting and filtering options without switching views.
  • Quickly locate the conversations you need to focus on.
  • Keep your inbox organized with just a few clicks.
📍 Available now in the Inbox module!
Email - TikTok Messaging Channel
We’re thrilled to announce the launch of the TikTok Channel, now in Open Beta! This exciting addition lets you connect with TikTok users from all over the world like never before. Respond instantly, track engagement, and streamline conversations—all within respond.io.
Why TikTok Channel is a game-changer 💡
  • 💬
    Respond in real time
    : Handle TikTok inquiries quickly and qualify leads faster.
  • 📥
    Centralize conversations
    : Manage TikTok messages alongside all your other channels in one unified inbox.
  • 📊
    Optimize campaigns
    : Analyze TikTok Messaging Ads performance with detailed reports on conversations, helping you refine strategies and achieve better results.
Get started in three simple steps ⚡
TikTok v2
Connecting TikTok to respond.io is easy:
  1. Go to
    Settings > Channels
    in your account.
  2. Connect your TikTok Business Account.
  3. Start managing all TikTok conversations seamlessly.
Gain powerful insights with reports 📈
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Supercharge your campaigns with detailed breakdowns of TikTok interactions:
  • See where messages come from, including those driven by
    TikTok messaging ads
    .
  • Analyze message performance to track engagement and conversions for smarter decision-making.
✨ Start managing TikTok conversations today and take your business to the next level!
Note:
  • TikTok Business Messaging is in Open Beta and currently unavailable on
    respond.io for organizations registered in the United States.
  • Business Accounts in the
    European Economic Area, Switzerland, and the United Kingdom
    cannot use the API to manage or send direct messages.
Image
We’ve enhanced how thumbnails are generated for videos and images sent through the platform. Thumbnails are now created seamlessly and in a compressed format, optimizing performance without compromising quality.
This upgrade speeds up thumbnail processing and reduces the load on your system, ensuring faster responses and smoother platform performance.
Enjoy a quicker and more reliable experience on respond.io! 🚀
Pendo _ WhatsApp Calls
WhatsApp Calls is now in open Beta for all users!
This game-changing feature lets you connect with customers more personally and efficiently through voice calls on the platform.
Note: WhatsApp Calls are currently supported for phone numbers from Mexico, Brazil, India, and Indonesia only.
Why use WhatsApp Calls?
Streamline your customer communications and provide a personalized experience for sales, support, and beyond.
What’s new?
  • Expanded availability
    : WhatsApp Calls are now available to every user with the allowed phone number regions.
  • Seamless billing
    : Charges are tracked per minute and billed based on Meta’s pricing structure, ensuring transparent cost management.
  • Integrated WABA balance
    : Call charges are automatically deducted from your WABA balance, making expense tracking hassle-free.
  • Minimum balance requirement
    : Maintain a $10 minimum balance to ensure uninterrupted calling services.
Start making calls now! Learn more
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We’re excited to announce that dark mode is now available on the platform. That’s it!
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We’ve improved how you select ads in
TikTok Messaging Ads
and
Meta click-to-chat ads Workflow Triggers!
You can now choose specific ads or all current and future ads under your ads accounts to trigger your Workflow.
This means no more manually updating your Workflows whenever you launch a new ad—just set it and let your Workflows run seamlessly. Enjoy greater flexibility and simplicity when managing your ad-triggered Workflows.
Take control of your ads related Workflows today! 🚀
We’ve enhanced broadcast pacing with the
Gradual
option, designed to help you reduce the risk of being blocked while maintaining effective message delivery and protecting your sender reputation during broadcasts.
This optimized option gives you confidence and control for smooth, secure campaigns.
How to use it?
Broadcast pacing
Choose the
Gradual
pacing option in the Broadcast module to enjoy optimized message delivery for your campaigns.
Elevate your broadcast strategy with Gradual delivery!
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We’ve enhanced mobile notifications and added a touch of physical feedback to elevate your app experience.
Haptic feedback: Feel the difference
Enjoy a more tactile interaction with soft and responsive haptic feedback for swipes, long holds, and actions like starting/stopping voice recordings.
Smarter notifications, faster responses
  • Quick reply
    : Respond to messages directly from the notification drawer for faster communication.
  • Image previews
    : View shared images instantly in notifications for better context.
  • Notification grouping
    : Notifications are now neatly grouped by conversation for better organization. Expand or collapse groups as needed.
Update your respond.io Inbox app now to explore these improvements! 🚀
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