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Only for Malaysian businesses, special pricing at respond.io awaits! Get in touch with Sales now! 🇲🇾arrow-icon

Pay only for the contacts you talk to

Enjoy a free 7-day trial

💳 No credit card needed.

Monthly Active ContactMonthly Active Contact

What is a Monthly Active Contact?

A Monthly Active Contact is anyone you interacted with through calls or messages during the billing month.

Example

If a contact messages your business or you start a conversation with them, they count as a Monthly Active Contact for that month.

Why charge by Monthly Active Contact?
We believe our pricing should reflect the value we deliver to you. Chats with contacts are opportunities to increase revenue and Monthly Active Contact pricing ensures you only pay for the contacts you talk to.
Why does Monthly Active Contact pricing start with the Growth plan?
The Starter plan is designed for users who typically handle chats themselves.
Meanwhile, the Growth plan introduces chat automation and AI so the same number of users can handle more conversations and close more deals. These high conversation volumes make Monthly Active Contacts relevant only for the Growth Plan and above.

starter

$

79/month

$1,188 $948/yr (billed yearly)

Big wins for small teams: Manage conversations across all channels collaboratively and achieve your business goals.

Includes:

  • Team & Custom Inboxes
  • Mobile App
  • Respond AI: AI Prompt
  • Respond AI: AI Assist
  • Basic Reports
  • Two-Factor Authentication (2FA)
  • Growth Widgets
Most Popular

growth

$

159/month

$2,388 $1,908/yr (billed yearly)

For growth-oriented teams: Track marketing campaign engagement and maximize conversions with automation and AI.

Everything in Starter, plus:

  • Broadcasts
  • Workflows
  • Respond AI: AI Agent
  • Advanced Reports
  • Zapier & Make Integrations
  • Developer API

advanced

$

279/month

$4,188 $3,348/yr (billed yearly)

For tech-savvy teams: Scale with advanced integrations, multiple workspaces and enhanced security.

Everything in Growth, plus:

  • Mask Phone Number & Email Address
  • Multiple Workspaces
  • HTTP Requests in Workflows
  • Incoming & Outgoing Webhooks
  • Single Sign-On (SSO)
  • Custom Channels

enterprise

Custom

Tailored solutions for large teams: Double down on what works with unlimited users, more workspaces and higher API rate limits.

Everything in Advanced, Plus:

  • Unlimited Users
  • Higher limit of workspaces
  • Higher API rate limits

⚙️ Usage

Users

5

Additional Users at $12/month

10

Additional Users at $20/month

10

Additional Users at $24/month

♾️ Unlimited
Monthly Active Contacts
♾️ Unlimited
Starts at 1,000
Starts at 1,000
Custom
💬 Inbox & Contacts
Team & Custom Inboxes
Mobile App
AI Prompts & AI Assist
📢 Broadcasts
Broadcast
Broadcast Analytics
✨ Workflows & Automation
Workflow
AI Agent
💻 Integrations
Meta & TikTok Ads
Meta Product Catalog
Growth Widgets
Developer API
Zapier & Make
Webhook Events
HTTP Requests Step
☎️ Support
24-Hour Chat Support
Onboarding Program

Add-on

Add-on

Add-on

Add-on

📈 Reports
Real Time Dashboard
Basic Reports
Advanced Reports
🔒 Security
Data Export
Two-Factor Authentication (2FA)
Mask Phone Number & Email address
Single Sign-On (SSO)
🏢 Workspaces & Users
Multiple Workspaces

Custom

📞 Voice
WhatsApp Business Calling API

Included during beta

Included during beta

Messenger Calls

Coming soon

Voice over Internet Protocol (VoIP)

Coming soon

💬 Chat
Channels

WhatsApp Business Platform (API): From $0.006 per conversation, varies by country. Calculate your fees

Frequently asked questions
Everything you need to know about the product and billing.
Still have questions?
Our friendly team is ready to help.

WhatsApp fees are not included in any respond.io subscription. Meta charges these fees based on your usage.


You can top up your WhatsApp credit on our platform for WhatsApp calls or marketing, utility and authentication conversations. Service conversations are free. Check out our WhatsApp Business API Pricing Calculator for an estimate of how much your messages can cost or contact us for the latest WhatsApp call rates.

Still have questions?
Our friendly team is ready to help.
Reviews

Our customers find real value in respond.io.

Hear it straight from them!

Respond.io ranks higher than most leading brands in customer satisfaction
G2 Top Quadrant

(4.8) Based on 250+ G2 reviews

"Respond.io has been a game-changer for my client communication. It consolidates everything I need, from simple messaging to high-end functionalities and automations. It's made my life so much easier!"

Luis Fernando S.

(4.8) Based on 250+ G2 reviews

"Almost flawless. Is very easy to use, either on my laptop or my phone."

Rogelio V.

(4.8) Based on 250+ G2 reviews

“Having used various tools for customer communication, I can confidently say that Respond.io stands out as the easiest and smoothest platform I’ve ever worked with. Their support team is exceptional—always quick to respond, highly professional, and incredibly helpful in resolving any issues I encounter.”

Ahmad R.

(4.8) Based on 250+ G2 reviews

"Respond.io its really ease to use, the number of features are amazing and the customer support is helpful and always available to help, i think the best support ever. For a beginner is ease of implementation and we will test in the future how the integration works. We use it daily, so really helpful."

Enrico B.

(4.8) Based on 250+ G2 reviews

"Amazing product, Really over deliver! The product is amazing because they have a deep focus! Excellent, robust and easy to use core features with an amazing API! Furthermore very good documentation, so fully self service. And than, if you do overlook some settings, their support is truly amazing: Very knowledgeable and respond super fast. Implementation with their automated wizards and help texts are really a breeze. Integration is very good with in & outbound webhooks. Very happy!"

Guido K.

(4.8) Based on 250+ G2 reviews

"Makes work inquiries work faster and easier. It can automatically connect us to our clients in different social applications. Which makes it easier for us to connect and communicate to our valued clients."

Verified User in Facilities Services

(4.8) Based on 250+ G2 reviews

"For me it's new, but the more I use it, the more I fall in love. This is a very practical tool, in my case I use it for social media in the company where I work and it makes my work easier. Having everything in one single place it's great. No other like respond.io!"

Verified User in Consumer Services

(4.8) Based on 250+ G2 reviews

"Totally the best!! Very easy to access with quick results. CRM has never been so easy. :)"

Pascal J.

(4.8) Based on 250+ G2 reviews

"Very intuitive, brilliant, and the AI is on another level."

Luis G.

(4.8) Based on 250+ G2 reviews

"Easy to handle - big results. The Workflows u can use in respond.io are very easy to learn and handle. With them u can create nice Workflows that have a big effect on your company. The Customer Support is very good and fast. Recommend it definitely."

Mohammad A.

(4.8) Based on 250+ G2 reviews

"Very convenient and easy to use and integrate into the current workflow. They had a great on-boarding program and we are lucky to be assigned to a very supportive and informative Customer Success Manager - she has been very enthusiatic and helpful in every step of the way."

Verified User in Professional Training & Coaching

(4.8) Based on 250+ G2 reviews

"An Easy to use platform for Whatsapp for business. The ease of use is fantastic. Now, our entire team can view and respond to WhatsApp messages, ensuring that our clients are always taken care of. There's no more missed or unanswered messages, and our clients are happier than ever."

Akash J.

(4.8) Based on 250+ G2 reviews

"Superior messaging platform! It's just the best messaging solution that I have ever used. The dashboard is complete, integrations are easily done and I am able to create multiple reports to manage my operation."

Verified User in Information Technology and Services

3x your business results with respond.io 🚀