RESPOND.IO VS MESSAGEBIRD

The Ultimate Messaging Platform For Facebook Messenger: Market, Sell & Support

The all-in-one Facebook Messenger platform for your business:

Boost sales with bulk promotional messages
Assign conversations automatically
Provide support with multiple agents on one shared inbox
Integrate with your existing software & CRMs easily
Make data-driven decisions with Reporting & Analytics dashboard
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Join the 10,000+ Companies Using respond.io to Power Their Facebook Messenger Conversations

Make Sales & Support Simpler and Faster with the Facebook Messenger Platform

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

Boost Your Sales & Support with Automatic Assignment

Set up assignment logics for sales & support team
Get happier customers & more sales with a faster response time
Distribute agent workload evenly with ticket and lead distribution
Contact Merge

Easily find and merge a contact's messages & profiles to create a holistic view of their interaction history on the only platform with truly multi-channel conversations

Action Shortcuts

Enable agents to create tickets, deals and orders, conduct shift transfers and support escalations, and more by launching pre-built automated Workflows at the touch of a button

Custom Inboxes

Create fit-for-purpose inboxes to track high-value customers, agents in training, customers moving through automated messaging workflows or any other mission-critical communication

Tagging & Custom Fields

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Dolor sit amet, consectetur adipiscing elit.

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

Seamless Integration With Your Existing E-commerce Platform & CRMs

Connect your CRMs & E-commerce platforms with your Facebook Messenger inbox
Qualify sales leads & create deals on CRMs easily
Create support tickets or escalate cases to external CRM in one click while chatting with customers
Contact Merge

Easily find and merge a contact's messages & profiles to create a holistic view of their interaction history on the only platform with truly multi-channel conversations

Action Shortcuts

Enable agents to create tickets, deals and orders, conduct shift transfers and support escalations, and more by launching pre-built automated Workflows at the touch of a button

Custom Inboxes

Create fit-for-purpose inboxes to track high-value customers, agents in training, customers moving through automated messaging workflows or any other mission-critical communication

Tagging & Custom Fields

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Dolor sit amet, consectetur adipiscing elit.

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

Seamless Integration With Your Existing E-commerce Platform & CRMs

Connect your CRMs & E-commerce platforms with your Facebook Messenger inbox
Qualify sales leads & create deals on CRMs easily
Create support tickets or escalate cases to external CRM in one click while chatting with customers

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

Automate Your Sales Cycles With Advanced Workflows

Send broadcasts as big as your contact list
Personalize your broadcast messages with dynamic variables
Nurture customers with drip campaigns to boost conversion rate
Set up auto-replies & convert customers even during off-hours
Contact Merge

Easily find and merge a contact's messages & profiles to create a holistic view of their interaction history on the only platform with truly multi-channel conversations

Action Shortcuts

Enable agents to create tickets, deals and orders, conduct shift transfers and support escalations, and more by launching pre-built automated Workflows at the touch of a button

Custom Inboxes

Create fit-for-purpose inboxes to track high-value customers, agents in training, customers moving through automated messaging workflows or any other mission-critical communication

Tagging & Custom Fields

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Dolor sit amet, consectetur adipiscing elit.

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

Integrate Instagram, WhatsApp & More Into One Inbox

Manage, review and track messages between team members in one view
Consolidate messages from other channels such as Instagram or WhatsApp into a single inbox
Merge customer communications into one continuous story to give your agents the context required to resolve issues
Contact Merge

Easily find and merge a contact's messages & profiles to create a holistic view of their interaction history on the only platform with truly multi-channel conversations

Action Shortcuts

Enable agents to create tickets, deals and orders, conduct shift transfers and support escalations, and more by launching pre-built automated Workflows at the touch of a button

Custom Inboxes

Create fit-for-purpose inboxes to track high-value customers, agents in training, customers moving through automated messaging workflows or any other mission-critical communication

Tagging & Custom Fields

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Dolor sit amet, consectetur adipiscing elit.

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

Integrate Instagram, WhatsApp & More Into One Inbox

Manage, review and track messages between team members in one view
Consolidate messages from other channels such as Instagram or WhatsApp into a single inbox
Merge customer communications into one continuous story to give your agents the context required to resolve issues

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

Monitor Conversations with Reporting Dashboard

Gain long-view perspectives on team and overall messaging performance
Identify conversations that have been on hold or unresolved for too long
Monitor agents’ performance & workload in real-time
Contact Merge

Easily find and merge a contact's messages & profiles to create a holistic view of their interaction history on the only platform with truly multi-channel conversations

Action Shortcuts

Enable agents to create tickets, deals and orders, conduct shift transfers and support escalations, and more by launching pre-built automated Workflows at the touch of a button

Custom Inboxes

Create fit-for-purpose inboxes to track high-value customers, agents in training, customers moving through automated messaging workflows or any other mission-critical communication

Tagging & Custom Fields

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Dolor sit amet, consectetur adipiscing elit.

Don’t Take Our Word For It 🤟

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