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Respond.io is now a verified WhatsApp Business Solution Provider. Get WhatsApp Business Platform today! 🎉
🎉 Our prices are changing on June 29th, Learn more.
Pay only for the contacts you message each month.
Professional tools for small companies to market, sell & support on multiple channels
Start 14 Days Free TrialMonthly Active Contacts, or MACs, are contacts that have sent or received a message (excluding broadcast messages), over the billing month.
Multi-team workflows, advanced reporting & flexible integrations for mid-size companies
Start 14 Days Free TrialTailored solution design & implementation support for mid to large companies
Contact Sales“Prior to using respond.io, our communication structure was rather chaotic and we had to rely on agents’ personal reports to gauge their progress."
"Respond.io not only understood our main objectives, but also developed specific solutions for us that addressed our current goals, as well as Bella Piel’s prospects for the future 🤯."
"The flexibility of respond.io’s solutions allow us to customize the platform’s use for our specific needs 😀."
“Respond.io helps us offer the necessary support to retain and attract customers. We doubled our subscribers in two months without compromising on support quality.”
“Working with respond.io has been invaluable. With one platform, we can offer clients a contact database, an inbox and automation. It has improved the way they talk to customers and the outcomes of those interactions."
“Over 60% of Egypt’s population are WhatsApp users. We want to be accessible to both digital natives and non-natives alike. Respond.io allows us to cater to both with the flexibility of its solutions."
“Respond.io drastically reduced the number of platforms and clicks it takes to get things done through its integrations and automation. I’m positive the latest solutions in the market are being implemented here."
“Respond.io quickly improved our performance and we still have yet to realize the full potential of the platform. At the speed we’re going, this is sure to happen. Workflows was a revolution for us 🎉."
"In a short time, respond.io was able to solve problems we’d been facing for years. We signed up for the Enterprise Plan to have a dedicated Customer Success Manager, who helps us make the most of the platform."
"Respond.io helps us enhance our service quality across all support channels, from email and web chat to our customers’ favorite messaging apps."
"Our playground is mainly in the APAC region and respond.io has been an invaluable partner in growing our customer base and relationships."
“I like that respond.io lets us design the exact workflows we need. For instance, we escalate clients with complex needs so discreetly that customers don’t realize they’re speaking to another dietician."
Monthly Active Contacts (MAC) are contacts that have sent or received a message (excluding broadcasts) over the billing month.
If you reach your Monthly Active Contact limit, you can continue working as per usual but will be charged MAC Overcharges for the excess contacts. MAC Overcharges will be charged at the end of the billing month via your payment method in blocks of 100 MACs.
Broadcast messages are messages that are sent via respond.io’s Broadcast Module. Outbound messages sent through the Messages Module are not considered broadcast messages.
To estimate the amount of Broadcast Messages multiply the number of targeted contacts by the number of content blocks. For example when sending a broadcast to 10 contacts with 1 text content block and 1 image content block you will be sending 20 Broadcast Messages.
Our 14-day free trial is designed to let you experience respond.io and confirm its technical fit. You will get immediate access to all Business plan features and can use up to 1,000 MACs.
Yes, you can cancel your subscription at any time, just go to the Billing section of the Platform, and click Cancel Subscription. You will continue to receive the features and limits of your plan until the end of the billing cycle.
We accept most major credit cards including Visa, Mastercard, American Express and Discover. We also offer alternative payment methods for Custom plans. Talk to our team to learn more.
Upgrade your plan at any time in the Billing section of the Platform, select a plan then click Subscribe.
We offer customized packages for Enterprise customers. If you anticipate needing more Monthly Active Contacts than available in the Team or Business plans, get in touch with us. We can tailor a package to your needs.
