pricing

Pricing That Scales with Your Business

Pay only for the contacts you message each month.

🎉 Save up to 20% Annually!
Monthly
Annually

Team

$79$99/ month

Professional tools for small companies to market, sell & support on multiple channels

Start 7 Days Free Trial
No Credit Card Required
  • Everything needed to start your conversation:
  • 10 Users Included (Seats)
  • 1,000 Monthly Active Contacts

    Monthly Active Contacts, or MACs, are contacts that have sent or received a message (excluding broadcast messages), over the billing month.

    Learn more
    Monthly Active Contacts (MAC) are contacts that have sent or received a message (excluding broadcasts) over the billing month.
  • 2,000 Respond AI Credits
  • All Core Features
*WhatsApp fees are not included in the respond.io subscription

Business     best value

$249$299/ month

Multi-team workflows, advanced reporting & flexible integrations for mid-size companies

Start 7 Days Free Trial
No Credit Card Required
  • Everything in Team, plus:
  • 25 Users Included (Seats)
  • 3,000 Monthly Active Contacts
  • 5,000 Respond AI Credits
  • All Core Features
  • Advanced Reporting
  • Google Sheets Step
  • HTTP Request Step
  • Custom Channel
*WhatsApp fees are not included in the respond.io subscription

Enterprise

Custom/ month

Tailored solution design & implementation support for mid to large companies

Book a Demo
No Credit Card Required
  • Everything in Business, plus:
  • Unlimited Users (Seats)* ✨
  • Unlimited Workflows* ✨
  • Unlimited Broadcast Messages* ✨
  • Customized Limits
  • Data Export
  • Single Sign-On (SSO)
  • Mask Phone Number & Email Address
*WhatsApp fees are not included in the respond.io subscription

30-Days Onboarding Program Add-on

$500/ one-off

Get the most out of your respond.io experience with a dedicated Customer Success Manager at your side.

Talk to Sales

Personalised Guidance on

  • Connecting Channels
  • Workflows

    Monthly Active Contacts, or MACs, are contacts that have sent or received a message (excluding broadcast messages), over the billing month.

    Learn more
  • Users Setup
  • Data Import
  • Best Practices

Consultation

  • Up to 8 Personalized Sessions including check ins
  • Dedicated Customer Success Manager alongside our Support Team

    Monthly Active Contacts, or MACs, are contacts that have sent or received a message (excluding broadcast messages), over the billing month.

    Learn more
  • Process Requirement Consultation
  • Understand Integration Requirements

What our customers are saying

“Prior to using respond.io, our communication structure was rather chaotic and we had to rely on agents’ personal reports to gauge their progress."

Kuldeep Modh, Strategy and Operations Manager

"Respond.io not only understood our main objectives, but also developed specific solutions for us that addressed our current goals, as well as Bella Piel’s prospects for the future 🤯."

Daniela González, Omnichannel Communication manager

"The flexibility of respond.io’s solutions allow us to customize the platform’s use for our specific needs 😀."

Andy Novianto, Operational Manager

“Respond.io helps us offer the necessary support to retain and attract customers. We doubled our subscribers in two months without compromising on support quality.”

Diego Casabe, COO

“Working with respond.io has been invaluable. With one platform, we can offer clients a contact database, an inbox and automation. It has improved the way they talk to customers and the outcomes of those interactions."

Ricardo Molina, Director

“Over 60% of Egypt’s population are WhatsApp users. We want to be accessible to both digital natives and non-natives alike. Respond.io allows us to cater to both with the flexibility of its solutions."

Mohamed Hanafy, co-founder

“Respond.io drastically reduced the number of platforms and clicks it takes to get things done through its integrations and automation. I’m positive the latest solutions in the market are being implemented here."

Malek Barghout, CEO

“Respond.io quickly improved our performance and we still have yet to realize the full potential of the platform. At the speed we’re going, this is sure to happen. Workflows was a revolution for us 🎉."

Romel Raj Krishna, Associate Manager

"In a short time, respond.io was able to solve problems we’d been facing for years. We signed up for the Enterprise Plan to have a dedicated Customer Success Manager, who helps us make the most of the platform."

Claudia Tan, Co-owner

"Respond.io helps us enhance our service quality across all support channels, from email and web chat to our customers’ favorite messaging apps."

Tetsu Ho, Technical Product Manager

"Our playground is mainly in the APAC region and respond.io has been an invaluable partner in growing our customer base and relationships."

Adrien Barthel, Co-founder

“I like that respond.io lets us design the exact workflows we need. For instance, we escalate clients with complex needs so discreetly that customers don’t realize they’re speaking to another dietician."

Malek Barghout, COO

Feature comparison

Monthly
Annually
Team
Business
Enterprise
🎉 Save up to 20% Annually!
$79$99/ month
$249$299/ month
Custom/ month
Monthly
Annually
Start 7 Days Free TrialStart 7 Days Free TrialBook a Demo
Monthly
Annually
Team
Business
Enterprise
🎉 Save up to 20% Annually!
$79$99/ month
$249$299/ month
Custom/ month
Monthly
Annually
Start 7 Days Free TrialStart 7 Days Free TrialBook a Demo
Inbox & Contacts
Total Contacts
Unlimited*
Unlimited*
Unlimited*
Monthly Active Contacts
1,000
3,000
Custom
Respond AI Credits
2,000
5,000
Custom
Users (Seats)
10
25
Unlimited*
Team Inboxes
Custom Inboxes
Supervisor Dashboard
Snippets (Canned Responses)
Shortcuts
Contact Import
Contact Merging
File Manager
Workflows & Automation
Workflows
5
20
Unlimited*
Sales Lead Distribution
Support Routing & Assignment
Shortcuts Trigger
Incoming Webhook Trigger
Webhook Events
2
Google Sheets Step
HTTP Request Step
Broadcast & Marketing
Broadcast Messages
25,000
200,000
Unlimited*
Contact Management (CRM)
Channel Optimization
Dynamic Variables
Chat Menus
Drip Campaigns
Support
24/5 Chat Support
Standard
Priority
High Priority
30 Days Onboarding Program
Add On
Add On
Add On
Reporting & Security
Workspaces
1
3
10
Workspace Management
Add On
Advanced Reporting
Data Export
SLAs
Add On
Single Sign-On (SSO)
Two-Factor Authentication (2FA)
Mask Phone Number & Email Address
White Label
Add On
Integrations
Developer API
Make.com
Zapier
Dialogflow
CRM Syncing
Channels
WhatsApp Business Platform
1,000 service conversations included
360dialog WhatsApp API
Vonage WhatsApp API
Twilio WhatsApp API
MessageBird WhatsApp API
Facebook Page
Instagram
Website Chat Widget
Google Business Messages
WeChat Official Account
LINE Official Account
Viber Bot
Telegram Bot
Email
Vonage SMS
Twilio SMS
MessageBird SMS
Viber Business Messages
Custom Channel
*Subject to fair use policy.

Frequently Asked Questions

Are WhatsApp fees included in the respond.io subscription?

WhatsApp fees are not included in the respond.io subscription, however, you'll be able to top up your WhatsApp credit through our platform. If you exceed 1,000 monthly WhatsApp service conversations, Meta will deduct your WhatsApp credit for any additional conversations that month. Check out our WhatsApp Business API Pricing Calculator for an estimate of how much it can cost.

What is a Monthly Active Contact (MAC)?

Monthly Active Contacts (MAC) are contacts that have sent or received a message (excluding broadcasts) over the billing month.

What if I reach my Monthly Active Contact Limit?

If you reach your Monthly Active Contact limit, you can continue working as per usual but will be charged MAC Overcharges for the excess contacts. MAC Overcharges will be charged at the end of the billing month via your payment method in blocks of 100 MACs.

What is a Broadcast Message?

Broadcast messages are messages that are sent via respond.io’s Broadcast Module. Outbound messages sent through the Messages Module are not considered broadcast messages.

To estimate the amount of Broadcast Messages multiply the number of targeted contacts by the number of content blocks. For example when sending a broadcast to 10 contacts with 1 text content block and 1 image content block you will be sending 20 Broadcast Messages.

What are Respond AI Credits?

Respond AI Credits represent the total number of responses you can generate during a billing cycle. Whenever Respond AI creates a response for you, it counts as 1 credit. You can view your credit usage in the Billings and Usage section of the Platform.

Are Respond AI credits available for free trial?

Yes, they are. Each business in free trial is entitled to 20 Respond AI Credits.

How does the free trial work?

Our 7-day free trial is designed to let you experience respond.io and confirm its technical fit. You will get immediate access to all Business plan features (excluding broadcast) and can use up to 3,000 MACs.

Can I cancel at any time?

Yes, you can cancel your subscription at any time, just go to the Billing section of the Platform, and click Cancel Subscription. You will continue to receive the features and limits of your plan until the end of the billing cycle.

What payment forms do you accept?

We accept most major credit cards including Visa, Mastercard, American Express and Discover. We also offer alternative payment methods for Custom plans. Talk to our team to learn more.

How can I upgrade my plan?

Upgrade your plan at any time in the Billing section of the Platform, select a plan then click Subscribe.

Are volume discounts available?

We offer customized packages for Enterprise customers. If you anticipate needing more Monthly Active Contacts than available in the Team or Business plans, get in touch with us. We can tailor a package to your needs.

How does respond.io protect my data?

Respond.io prioritizes your data security through a combination of encryption, access controls and security audits. Our ISO 27001 certification further highlights our commitment to maintaining top-tier information security standards. For more insights into our security measures, visit our security page.

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