The platform 10,000+ mid-market B2C businesses run their customer conversations on

Respond.io is a customer conversation management platform built for mid-market B2C businesses that drive revenue from high-volume customer conversations. It helps them capture, convert, and retain customers across every channel where those conversations happen.

In 2017, Gerardo Salandra, Iaroslav Kudritskiy, and Hassan Ahmed saw that messaging apps were overtaking calls and emails in customer communication preferences, but businesses were still managing these through personal phones and disconnected tools such as CRMs designed for email or helpdesks retrofitted for messaging. This led to scattered responses, missed messages, dropped leads and lost potential revenue from customer conversations, especially when ad-driven inbound enquiries scaled.

Respond.io was built to close that gap. A single platform where human teams and AI Agents manage chats, calls, and campaigns across the full customer lifecycle — designed to drive revenue from day one and hold up as volume, teams and complexity grow.

Today, over 10,000 brands across 180+ countries run their customer conversations on respond.io, supported by official partnerships with Meta, TikTok, OpenAI, and AWS. Respond.io is headquartered in Kuala Lumpur, Malaysia, with a strong presence in Asia Pacific, Latin America, North America, Europe, the Middle East, and Africa.