Every conversation is an opportunity

Respond.io is an AI-powered platform that drives conversation-led growth. Every chat with a prospect or customer brings potential for new business. We’re helping over 10,000 brands across the globe seize those opportunities faster.

Vision

A world where every business is just a message away and no conversation goes unanswered. 💬

Mission

To revolutionize how businesses communicate with consumers, turning every conversation into an opportunity for lasting growth. ✨

Our story

Welcome to respond.io, where conversations and innovation thrive. In 2017, Gerardo Salandra, Iaroslav Kudritskiy and Hassan Ahmed noticed a gap — customers wanted to reach out to businesses on messaging apps, but businesses lacked tools to respond. They launched a conversation revolution to capture leads and enable sales across the channels customers love best.

Our AI-driven conversation management software converts conversations into customers, providing a set of marketing and sales tools tailored for chat.

From our early days in Hong Kong to our shiny HQ in Kuala Lumpur, we've evolved from a small startup with big ideas to an award-winning powerhouse. Now, we're empowering the success of over 10,000 brands in more than 85 countries, helping them smash their targets and scale new heights.

But we're more than a software company. We're a hub for forward-thinkers who get that the future of business is all about connecting over conversations. We're for those who see every chat as a start of something big.

So, here's to transforming chats into revenue. At respond.io, we're not just keeping up with the conversation; we're leading it.

Respond.io's major milestone

2017

Rocketbots is founded in Hong Kong

2018

Raised seed funding led by Global Technology Alliance

2019

Moved our headquarters from Hong Kong to Kuala Lumpur

2020

Changed our company name to respond.io

2021

Introduced our powerful chat automation, Workflows

2022

Raised $7 million in Series A Funding led by Headline Asia

2023

Partnered with Meta to become a WhatsApp BSP

2023

Moved to our own headquarters in Kuala Lumpur

2023

Introduced Respond AI

Our awards

Our leadership

Gerardo Salandra, Chief Executive Officer

Gerardo is the visionary behind the AI-powered platform. With previous experience at IBM, Google and Runtastic, he has accumulated expertise in artificial intelligence and growth hacking and is co-chairman of the Artificial Intelligence Society of Hong Kong.

Iaroslav Kudritskiy, Chief Operating Officer

Iaroslav is the driving force behind respond.io’s growth and operations. A graduate of the MBA program at the Chinese University of Hong Kong, his previous roles include designing information management systems and horizontal knowledge transfer strategies at Kodak Alaris, Xaxis & Light Reaction.

Hassan Ahmed, Chief Technology Officer

Spearheading the development and innovation of the business messaging platform, Hassan brings visions to life while ensuring stability and security with every update. He holds degrees in computer science and computer engineering from NUST and the University of Peshawar.

Brand commitments

Partnership for growth

We promise to listen to our clients as partners, understanding that their insights bring us all forward in achieving our Mission.

Technology leadership

We aim to be the first to successfully harness the power of revolutionary new technology that contributes to our Mission.

Uncompromising stability

We understand that creating a world where no customer conversation goes unanswered means guaranteeing the stability and reliability of our software.