respond-io

Every conversation is an opportunity

Respond.io is an AI-powered platform that drives conversation-led growth. Every chat with a prospect or customer brings potential for new business. We’re helping over 10,000 brands across the globe seize those opportunities faster.

Vision

A world where every business is just a message away and no conversation goes unanswered. 💬

Mission

To revolutionize how businesses communicate with consumers, turning every conversation into an opportunity for lasting growth. ✨

Our story

Welcome to respond.io, where conversations and innovation thrive. In 2017, Gerardo Salandra, Iaroslav Kudritskiy and Hassan Ahmed noticed a gap — customers wanted to reach out to businesses on messaging apps, but businesses lacked tools to respond. They launched a conversation revolution to capture leads and enable sales across the channels customers love best.


Our AI-driven conversation management software converts conversations into customers, providing a set of marketing and sales tools tailored for chat.


From our early days in Hong Kong to our shiny HQ in Kuala Lumpur, we've evolved from a small startup with big ideas to an award-winning powerhouse. Now, we're empowering the success of over 10,000 brands in more than 85 countries, helping them smash their targets and scale new heights.


But we're more than a software company. We're a hub for forward-thinkers who get that the future of business is all about connecting over conversations. We're for those who see every chat as a start of something big.


So, here's to transforming chats into revenue. At respond.io, we're not just keeping up with the conversation; we're leading it.

Respond.io's major milestone

2017

Rocketbots is founded in Hong Kong

2018

Raised seed funding led by Global Technology Alliance

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2019

Moved our headquarters from Hong Kong to Kuala Lumpur

2020

Changed our company name to respond.io

2021

Introduced our powerful chat automation, Workflows

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2022

Raised $7 million in Series A Funding led by Headline Asia

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2023

Partnered with Meta to become a WhatsApp BSP

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2023

Moved to our own headquarters in Kuala Lumpur

2023

Introduced Respond AI

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Our awards

Our leadership

Gerardo Salandra, Chief Executive Officer

Gerardo is the visionary behind the AI-powered platform. With previous experience at IBM, Google and Runtastic, he has accumulated expertise in artificial intelligence and growth hacking and is co-chairman of the Artificial Intelligence Society of Hong Kong.

Iaroslav Kudritskiy, Chief Operating Officer

Iaroslav is the driving force behind respond.io’s growth and operations. A graduate of the MBA program at the Chinese University of Hong Kong, his previous roles include designing information management systems and horizontal knowledge transfer strategies at Kodak Alaris, Xaxis & Light Reaction.

Hassan Ahmed, Chief Technology Officer

Spearheading the development and innovation of the business messaging platform, Hassan brings visions to life while ensuring stability and security with every update. He holds degrees in computer science and computer engineering from NUST and the University of Peshawar.

Brand commitments

Designed for growth

Quickest ROI in the market with a roadmap shaped by you to scale revenue across the customer lifecycle—you'll grow with us, not outgrow us

Reliability at scale

Best-in-class tech and enterprise-grade security for speed and stability, with 99.99% uptime under high chat volumes

Leading with experience

The only customer conversation platform with 8 years of market leadership, preferred by Meta and TikTok for early feature access

Support you can trust

Top-rated human support and expert guidance at every stage to help you scale confidently and achieve ambitious goals

Round-the-clock support

24/5 multilingual live support plus 24/7 AI support to ensure you're always covered in times of need.

Stability You Can Count On

99.99% reliability with best-in-class tech so you never lose leads or customers to downtime.

Fortified Security

Certified security including ISO 27001, SSL encryption and more, constantly updated for peace of mind.

Trusted expert

Backed by 8 years of market experience and trusted by Meta and TikTok for early feature access