Market and sell furniture on WhatsApp, TikTok, Instagram, Facebook and more

Whether you operate regional showrooms or manage an office furniture chain, customers expect fast replies across webchat, WhatsApp, Instagram, Facebook Messenger, TikTok and more. Respond.io unifies all chats and voice calls in a shared inbox, giving your team or AI Agents full context, routing, and collaboration so no leads slip through the cracks.

AI Agents can answer common questions, collect customer details, recommend products or services, qualify leads, and route high-intent clients to human agents — all while maintaining consistency across channels and stores.

Managing separate inboxes for every team, brand, store or region hinders visibility into overall performance. Respond.io centralizes chats and calls from all your WhatsApp, Instagram, Messenger, TikTok accounts and more into a shared inbox. This allows headquarters to track collective performance with a central dashboard and analytics, while individual branches manage their own conversations, workflows and agents.

Conversations are automatically routed to the right store or department, so customers always reach the right team instantly. This allows furniture distributor networks or chains to handle high message volumes efficiently while keeping the customer experience local yet consistent across locations.

AI Agents can be trained with your catalog to answer queries ranging from materials, finishes and sizes to delivery time and warranties. They can process images and files to understand customers’ needs the recommend products accordingly. Complex requests such as custom orders or design consults can be routed to the appropriate human salesperson, saving your team’s time for high-value interactions.

Absolutely. Respond.io supports integrations with many CRMs, ERP tools, and ecommerce sites, including HubSpot, Salesforce, Shopify, WooCommerce and more. Agents see customer purchase history, customer details and past requirements in chat to make better recommendations and close faster.

It’s hard to tell which Facebook, Instagram and TikTok ads generate revenue since most platforms only track engagement metrics like clicks. Respond.io connects directly with Meta’s Conversions API (CAPI) and TikTok Lower Funnel Events to send actual sales and lead data from conversations back to each platform.

These track which campaigns lead to chats, purchases or service requests, while those feedback loops help Meta’s and TikTok’s algorithms target similar, high-quality buyers for future ads, optimizing ad spend automatically and increasing marketing ROI. Noonmar gained 40% new customers in just one month when it implemented CAPI on respond.io.

New product launches, furniture promotions or clearance sales can drive high traffic. As respond.io is built specifically to handle high conversation volumes, it can manage seasonal spikes without lagging or crashing. AI Agents can field common questions, collect customer information, recommend products and share booking or payment details. They can also route only VIPs or serious buyers to your team, so resources are maximized during peak seasons.

All post-sale enquiries — including returns, installation scheduling, warranty claims or design amendments — stay within the same unified inbox. In addition to handling common requests and questions, AI Agents can collect information such order number, troubleshoot common problems, share store policies, process images to understand issues, and escalate complex conversations to the right service teams. You can also run CSAT surveys identify areas of improvement and build retention campaigns based on these interactions.

Customers can book appointments directly through any of your connected channels, including WhatsApp, Instagram, Messenger, TikTok or your website chat. AI Agents can recommend the right service for their needs, share links for instant appointment bookings or route the conversation to an agent in the right location. This ensures customers are attended to 24/7, capturing them while interest is high so they don’t check out competitors while waiting for your response.

Apart from importing contacts, you can bring offline leads into respond.io’s inbox easily by placing QR codes around your store and on sales materials like registration cards, product brochures and exhibition booths at trade shows or design expos. This enters them directly into a chat on WhatsApp, Messenger or a channel of your choice for your team or an AI Agent to engage them. This creates a seamless bridge from in-store interest to online engagement, converting showroom footfall into measurable chat leads.

Respond.io is purpose-built for medium to large brands that juggle multiple channels, showrooms, and high customer volumes. It unifies chats and calls in a team inbox, uses AI Agents for operational scale and efficiency, integrates with your existing CRMs and other ecommerce systems, and gives full visibility into customer journeys and ad campaign success. These help you reduce friction, identify areas of improvement and drive revenue across channels and locations as you continue to grow. Its customers include furniture chains and boutique showrooms across regions like LATAM, EMEA and APAC, adapting to diverse languages, compliance rules, and customer expectations.