Turn ads and chats into sales on WhatsApp, Facebook, Instagram and TikTok

As an official WhatsApp Business Solution Provider (BSP), respond.io is the trusted platform for automotive dealerships, service centres and vehicle marketplaces looking to scale customer chats and calls.

It helps dealers handle high conversation volumes through verified WhatsApp Business accounts that build customer trust. Every chat and call is centralized, assignable and trackable in a shared team inbox. A native lead management tool tracks customers throughout their lifecycle while AI Agents help qualify leads, recommend vehicles and book test drives. Respond.io also integrates with WhatsApp CRMs like HubSpot and Salesforce, allowing managers to optimize sales processes and measure ROI more efficiently.

Automotive leaders like Automax turned WhatsApp into a high-performance sales and service channel with respond.io while Srikandi Group streamlined conversations across 47 branches to accelerate revenue growth.

Respond.io is built for businesses like car dealerships, used vehicle platforms, service centers and automotive groups that handle high volumes of chats and calls across channels or locations. Users include:

• Multi-branch dealer networks like Srikandi Group that need centralized visibility.
• Used or imported car businesses juggling WhatsApp, Instagram, TikTok and Facebook leads.
• Premium vehicle rental companies that prioritize high-quality customer service.
• Automotive marketplaces with long sales cycles that need structured lead management.

In short, if your business buys, sells, services or rents vehicles, respond.io can help you drive more revenue from customer chats and calls.

Respond.io unifies customer chats and calls from all channels, departments, branches or regions in a central inbox. Each location can manage its own channels and agents while following shared workflows. This means:

• High visibility: Managers can oversee performance across every department or location in real time.
• Localized control: Teams handle their own leads and chats while adhering to company-wide SOPs.
• Consistent service quality: AI Agents and automations ensure every enquiry gets the right response.
• Unified reporting: Track overall response times, agent activity and campaign results from a single dashboard.

Whether you operate 3 stores or 300, stay coordinated, responsive and fast as you scale. See how Srikandi Group grew revenue by 23% when it consolidated conversations across 47 branches on respond.io.

Automotive businesses juggle leads across WhatsApp, Messenger, TikTok, Instagram, voice calls and web chat. Messages pile up, follow ups are hard to track and serious buyers drop off when replies are delayed.

Respond.io unifies all channels in a shared inbox so teams can respond faster consistently. AI Agents, automation, lead management tools and integrations help you qualify leads, route only serious buyers to your team and sell more efficiently to boost ROI. Managers can track agent activity in real time and ensure no conversation is missed, whether it’s a new Facebook ad enquiry or a loyal customer scheduling a service appointment on WhatsApp.

Yes. Respond.io’s AI Agents automate key customer interactions from first touch to test drive and post-sales service. They can:

• Answer multilingual questions about specs, warranties or financing based on resources like catalogs.
• Qualify leads by vehicle type, location or budget and update their profiles instantly.
• Process shared images and files to understand context.
• Recommend vehicles or services, and book test drives or appointments.
• Escalate complex conversations to the right team or agent.

Automax found that AI Agents freed its team to focus on serious buyers, increasing productivity, revenue and customer satisfaction.

Respond.io helps automotive businesses unify all customer conversations in one shared workspace. Every agent can view the full chat history, leave comments and tag teammates, ensuring smooth handovers and consistent service across locations.

Collaboration becomes even smarter with AI Agents or Workflows automation. Both can collect customer details and update their profiles, qualify customers and route conversations to the right agent based on criteria like availability, expertise, language or location. Conversation summaries also smoothen follow-ups or after-sales service with all context concisely provided.

Meanwhile, managers have visibility over every interaction and overall performance, allowing large dealership networks to stay aligned and responsive no matter how many agents or outlets they have.

Respond.io captures interactions across all channels in one thread, giving you full visibility over each customer’s journey. Native lead management shows common drop-off points in your sales funnel while reports flag issues such as slow response times and poor CSAT ratings that could hurt conversions.

If you run ad campaigns on Facebook, Instagram and TikTok, respond.io connects directly with Meta’s Conversions API (CAPI) and TikTok Lower Funnel Events to send lead and sales data from conversations back to each platform. The algorithms then target similar, high-quality buyers to optimize ad spend and increase ROI. Luxury car dealership Automax used both on respond.io to increase conversions by 10%.

Absolutely. Dealerships and service centers can share updates, promotions, service reminders or notifications like operation hour changes on WhatsApp, Instagram, Facebook, LINE, Viber, Telegram and more. You can create and manage WhatsApp templates natively on respond.io. Note that you need to abide by Meta’s policies for template approval. For example, Automax uses respond.io to send tailored WhatsApp broadcasts to follow up with customers and has seen 42x ROI.

Respond.io integrates seamlessly with leading CRMs like Salesforce, HubSpot and Shopify, or connectors like Zapier and Make. Sync your existing systems to push customer or chat data directly into your CRM or retrieve customer information for contextual replies in real-time.

Used or premium car sales can stretch over days or weeks. Lead management tools help you identify which customers to prioritize based on readiness, while you can snooze slower conversations for a later follow-ups and keep your inbox uncluttered. With a single thread for each customer no matter what channel they chat or call from, agents have full conversation history and context.

You can also design special customer journeys for VIP clients, such as automatically routing them to their dedicated agent. Collaboration tools like internal notes, tags and conversation summaries ensure smooth handovers when necessary.