Run every customer conversation from one team inbox

No. Respond.io is a customer conversation platform that automates what a shared inbox leaves to your team: reading, sorting, assigning and chasing every chat. AI Agents reply first and complete sales, Workflows route each chat to the right agent, every chat has one owner with follow-up reminders, and managers see every team in one workspace.

Choose respond.io when your chats lead to sales, bookings or renewals. Helpdesks such as Zendesk, Freshdesk and Salesforce Service Cloud are built for structured, ticket-based support. Respond.io is built around conversations that lead to sales: AI Agents qualify leads, recommend products and book appointments, and Lifecycle tracks each lead, customer and returning customer by stage. If your team only resolves support tickets, a helpdesk is the better fit.

Yes. On respond.io, AI Agents read what each customer needs and assign the chat to the right team, such as orders, returns or sales, following rules you write in plain language. Workflows route by fixed rules like branch, language or channel. Srikandi routed 88% of its conversations to the right branch and agent automatically with respond.io.

Respond.io shows which chats nobody has answered and how long each customer has been waiting. Agents filter the inbox to Unreplied, and managers see every open conversation on the Dashboard with how long it has been open and who it's assigned to. Workflows can move a chat to another agent if no one replies in time. SchuVar Tours keeps a 99% follow-up rate across 8 branches.

Yes. On respond.io, managers can open any conversation and track each agent's and team's average first response time in Reports, on Growth and above. Agents can be limited to their own or their team's contacts. Bella Piel's managers check that agents are online and review their conversations in real time across 63 outlets, and its response times fell 37%. See which platform shows managers what every agent is saying.

Respond.io keeps the full conversation history in the chat, so the person who takes over sees everything and the customer doesn't have to repeat themselves. AI Agents can also leave an internal comment summing up the chat for the agent who takes over. Diskat's AI Agents handle 90% of its sales conversations end to end and pass the rest to its team. See which platform handles AI and human handoff best.

You need respond.io's Growth plan or above. The Growth plan includes AI Agents and Workflows, which route chats automatically, and AI usage is included at no extra cost under a fair use policy. A Voice AI Agent that routes calls needs Advanced or above. You can try Growth features free for 7 days.

Yes, for day-to-day chat work. In the respond.io app for iOS and Android, agents get notifications, reply, comment and take calls, and can translate messages with AI. Messages sent while offline are queued and retried automatically. Setting up AI Agents, Workflows, Broadcasts and Reports stays on the web app.