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Eliminate the stress of juggling multiple platforms by using a single, all-in-one solution. Foster a customer-centric approach to deliver exceptional service, resulting in loyal customers who drive revenue.
Customer Experience that Converts: Turning First-Time Buyers into Repeat Customers
with automated messaging and canned responses
when on-point routing assigns the right agent for each issue instantly
when improved response and resolution times boost customer satisfaction
A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.
Yes, really. All your channels.
Juggling between WhatsApp, Instagram, Viber, Telegram, LINE and multiple Facebook Pages? Organize messaging into a single inbox, analytics stack and automation engine.
Still need to maintain relationships over SMS, email and webchat? Add all your existing channels to work seamlessly together with instant messaging.
Have unique channels for your business niche? Add regional messaging apps, e-commerce platforms or others to work together with the rest of your support infrastructure.
Low-Cost Support
Route by Shift
Route by Skill
Dedicated Agents
CSAT
Whether you’re resolving issues or supervising agents, we have the tools for you
Have customers communicating across instant messaging, web chat and email? Merge those interactions into one continuous story to give your agents the context required to resolve issues.
Respond.io works well with your existing software and puts all the power at your fingertips. Create tickets, issue refunds, submit bug reports and more, without leaving the platform.
A daily dashboard for managers to pick up on conversation or agent anomalies at a glance. Identify conversations that have been on hold or unresolved for too long, and monitor agents’ performance and workload in real-time.
Gain long-view perspectives on team and messaging performance. On a single page, learn which agents are exceeding expectations and monitor conversation response and resolution time trends to keep support ratings high.
