Enhance Customer Loyalty with a Single Solution

Eliminate the stress of juggling multiple platforms by using a single, all-in-one solution. Foster a customer-centric approach to deliver exceptional service, resulting in loyal customers who drive revenue.

Customer Experience that Converts: Turning First-Time Buyers into Repeat Customers


Faster responses

with automated messaging and canned responses

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Faster resolutions

when on-point routing assigns the right agent for each issue instantly

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Better CSAT and NPS Scores

when improved response and resolution times boost customer satisfaction

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Inbound Conversations

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

All Your Channels in One Place

Yes, really. All your channels.

Consolidate Instant Messaging

Juggling between WhatsApp, Instagram, Viber, Telegram, LINE and multiple Facebook Pages? Organize messaging into a single inbox, analytics stack and automation engine.

Retain Conventional Contact Points

Still need to maintain relationships over SMS, email and webchat? Add all your existing channels to work seamlessly together with instant messaging.

Integrate Specialized Channels

Have unique channels for your business niche? Add regional messaging apps, e-commerce platforms or others to work together with the rest of your support infrastructure.


Conversational Support via Automated Workflows

Use automated messaging to ask contextually relevant questions and assign contacts to the most appropriate team

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Ensure contacts receive the best support by defining the max agent load and assigning only to online agents

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Handle peak agent loads by sending overcapacity alerts,  rerouting to overflow teams or implementing your desired logic

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General Inquiry

Using customer support as a competitive advantage? Build routing and assignment workflows that reduce max agent loads, send VIP customers to high-priority queues and give precedence to high-quality resolutions.

Identify and deflect frequently asked questions that don’t need the attention of your support team

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Send a tailored set of information to address common customer issues

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Assign contacts using round-robin logic to encourage agents to resolve conversations quickly

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Reduce noise across your support teams and smash your KPIs by keeping resolution times low

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Low-Cost Support

Need to provide efficient, speedy support? Build and optimize workflows to deflect common customer concerns and ensure only critical issues get passed to support agents.

Customize routing logic according to business hours or automate out-of-office messages if support isn’t available 24/7

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Route by Shift

Whether you provide multi-shift support or require additional agents during peak hours, create the optimal agent load every time

Sync customer data with a CRM so routing logic & agents have the most up-to-date information

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Agents with the correct language, region or function expertise will provide faster, higher-quality resolutions to customers

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Create a set of conditions that are perfectly tailored to your own needs no matter the data required to route

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Route by Skill

Keep customers from falling down the routing rabbit hole. Design logic that connects them to the right support team instantly, whether you route by inquiry keywords or agent skills like region, language or function.

Retrieve the most up-to-date data at the start of each conversation to identify high-value customers and their dedicated agent

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Direct contacts to their dedicated agent as soon as they initiate a conversation

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If a dedicated agent is unavailable, create a fallback that enters contacts into a high-priority queue or gives them first access to support

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Dedicated Agents

Don’t keep high-value customers waiting. Assign them to a dedicated agent for immediate attention or reroute them to high-priority queues for first-in-line support if their agent is offline.

Define conditions to send CSAT Surveys for specific conversation categories, teams or customer segments

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Record survey responses in Google Sheets and perform detailed analyses to find areas of improvement

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Push CSAT data to your data warehouse or CSAT analytics tool with HTTP Request

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Prioritize support quality with automatic CSAT Surveys sent after all or selected conversations. Forward responses and conversation metrics to Google Sheets or a Data Warehouse for analysis to pinpoint areas of improvement.
Messaging Inbox

The Ultimate Inbox for Agents and Managers

Whether you’re resolving issues or supervising agents, we have the tools for you

Maintain Context Across Channels

Have customers communicating across instant messaging, web chat and email? Merge those interactions into one continuous story to give your agents the context required to resolve issues.

Supervise Conversations in Any Scenario

Monitor high-value customers, agents in training or select teams by creating custom inboxes and intervene only when necessary during conversations

Standardize Responses to Common Queries

Ensure quick and precise messaging with canned responses for frequently asked questions, freeing agents to address critical customer cases properly

Prebuild Automated Processes for Agents

Reduce agent error for processes like shift transfers, support escalation or even refund requests by automating decision-making with workflows that can be launched at a click

Integrates With Your Ticketing or Ecommerce Systems

Respond.io works well with your existing software and puts all the power at your fingertips. Create tickets, issue refunds, submit bug reports and more, without leaving the platform.


Supervisor Dashboard

A daily dashboard for managers to pick up on conversation or agent anomalies at a glance. Identify conversations that have been on hold or unresolved for too long, and monitor agents’ performance and workload in real-time.

Reporting & Analytics

Gain long-view perspectives on team, conversation and overall messaging performance. On a single page, learn which Users are exceeding expectations, conversation response and resolution time trends, the busiest times of day and popular message sources.

Supervisor Dashboard
Reporting & Analytics
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