Enhance customer loyalty with a single solution

Eliminate the stress of juggling multiple platforms by using a single, all-in-one solution. Foster a customer-centric approach to deliver exceptional service, resulting in loyal customers who drive revenue.

70%

Faster responses

with automated messaging and canned responses

50%

Faster resolutions

when on-point routing assigns the right agent for each issue instantly

84%

Better CSAT and NPS scores

when improved response and resolution times boost customer satisfaction

10k+ brands trust respond.io

All your channels in one place

Whether you’re resolving issues or supervising agents, we have the tools for you

Consolidate instant messaging

Juggling between WhatsApp, Instagram, Viber, Telegram, LINE and multiple Facebook Pages? Organize messaging into a single inbox, analytics stack and automation engine.

Retain conventional contact points

Still need to maintain relationships over SMS, email and webchat? Add all your existing channels to work seamlessly together with instant messaging.

Integrate specialized channels

Have unique channels for your business niche? Add regional messaging apps, e-commerce platforms or others to work together with the rest of your support infrastructure.

Conversational support via automated workflows

General inquiry

Using customer support as a competitive advantage? Build routing and assignment workflows that reduce max agent loads, send VIP customers to high-priority queues and give precedence to high-quality resolutions.

Route by shift

Whether you provide multi-shift support or require additional agents during peak hours, create the optimal agent load every time.

Route by skill

Keep customers from falling down the routing rabbit hole. Design logic that connects them to the right support team instantly, whether you route by inquiry keywords or agent skills like region, language or function.

Dedicated agents

Don’t keep high-value customers waiting. Assign them to a dedicated agent for immediate attention or reroute them to high-priority queues for first-in-line support if their agent is offline.

CSAT

Prioritize support quality with automatic CSAT Surveys sent after all or selected conversations. Forward responses and conversation metrics to Google Sheets or a Data Warehouse for analysis to pinpoint areas of improvement.

The ultimate inbox for agents and managers

Whether you’re resolving issues or supervising agents, we have the tools for you

Maintain context across channels

Have customers communicating across instant messaging, web chat and email? Merge those interactions into one continuous story to give your agents the context required to resolve issues.

Supervise conversations in any scenario

Monitor high-value customers, agents in training or select teams by creating custom inboxes and intervene only when necessary during conversations

Standardize responses to common queries

Ensure quick and precise messaging with canned responses for frequently asked questions, freeing agents to address critical customer cases properly

Prebuild automated processes for agents

Reduce agent error for processes like shift transfers, support escalation or even refund requests by automating decision-making with workflows that can be launched at a click

Integrates with your ticketing or ecommerce systems

Respond.io works well with your existing software and puts all the power at your fingertips. Create tickets, issue refunds, submit bug reports and more, without leaving the platform.

Data-driven insights

Gain visibility into agent performance and individual messages to make data-driven decisions

Segment broadcasts to target specific audiences and track their reach and engagement for successful promotions

Monitor the quality of agents’ conversations and their response and resolution times

Manage leads throughout their lifecycle with respond.io, integrating your CRM or ERP for a full customer view

Real success stories from customers

3x your business results with respond.io 🚀