HEALTHCARE

Healthier patient engagements over calls and chat

Switch appointment bookings, inquiries and teleconsultations over to instant messaging or calls. By integrating patient data with a messaging inbox, automation and analytics stack, respond.io is just what the doctor ordered.

60%

Higher

patient satisfaction

50%

Common healthcare questions

resolved automatically

84%

Faster

response times

Trusted by top healthcare businesses

Maximize patient leads with Conversation-Led Growth™

Increase patient acquisition

Engage potential patients on WhatsApp calls or chat, Facebook Messenger, Instagram and other popular channels in your region

Centralize operations across regions for a birds-eye view of your business

Leverage click-to-chat ads for direct engagement on preferred platforms, bypassing the need for website navigation or forms and simplifying the lead generation process

Segment patients according to their needs and concerns, enabling you to engage them with personalized campaigns or assistance

Turn patient inquiries into appointments

Automate exclusive paths for patients and assign them dedicated agents

Be on call with 24/7 automated responses to answer patient’s common questions

Route appointment scheduling, prescription inquiries and more to the right teams

Connect existing healthcare CRMs and EHRs to link patient data and communication on one platform

Maintain and grow patient relationships

Silo information with different Workspaces to protect patient data and privacy

Automatically collect and record consent opt-ins for compliance audits

Send patients personalized broadcasts, patient satisfaction surveys and appointment reminders via push notifications

Recognize returning patients on any channel for a holistic view of their interactions and medical history

Conduct post-mortems on conversation analytics and patient satisfaction surveys to improve the patient experience

Learn more about your patients

Identify the most popular chat channels among patients or clients to optimize campaign effectiveness

Monitor the quality of agents’ conversations and their response and resolution times

Segment broadcasts to target specific audiences and track reach and engagement for successful promotions

Manage clients or patients throughout their lifecycle on respond.io, integrating your CRM, ERP or EHR for a full profile view

Features

Omnichannel team inbox

No more switching between apps to chat. Unify contacts and conversations from voice calls, email, WhatsApp, TikTok, Facebook Messenger, Instagram and more.

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AI Agents

Answer appointment, service, and insurance FAQs with care. AI agents collect patient details, qualify requests and route inquiries to the right department—securely and efficiently.

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Automate and integrate

Connect respond.io to tools like HubSpot, Salesforce, Google Sheets, Zapier, Make, n8n and more to automate workflows and access key context while you chat.

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Customer lifecycle management

Prioritize high-intent leads, design customer journeys for each lifecycle stage or identify common drop-off points with analytics.

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Lead generation and conversion

Capture leads from Meta ads, automate appointment bookings, share product info instantly with Meta Catalogs and more.

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Customer retention at scale

Grow customer loyalty with targeted broadcasts for promotions, renewals, upgrades and CSAT surveys.

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Data-driven insights

Track response times, Meta ad and broadcast performance, and conversions to turn insights into revenue.

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Stability under high volumes

Never lose leads due to crashes or downtime. Unlike other providers, respond.io guarantees high platform reliability.

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Enhanced security for customer data

Ensure the protection of customer and business data with ISO 27001 certification, GDPR compliance, SSL encryption, two-factor authentication, extensive cloud security measures, and SSO.

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