HEALTHCARE

Create reasons to smile with great patient engagement

Engage patients over calls or chat, according to their preference. From seamless appointment bookings to follow-ups, keep patients well before they even step into your clinic.

60%

Higher

patient satisfaction

50%

Common healthcare questions

resolved automatically

84%

Faster

response times

Trusted by top healthcare businesses

Maximize leads with Conversation-Led Growth™

Increase patient acquisition

Engage potential patients on WhatsApp calls or chat, Facebook Messenger, Instagram and other popular channels in your region

Centralize your dentistry operations across regions for a birds-eye view of business

Leverage click-to-chat ads for direct engagement on preferred platforms, bypassing the need for website navigation or forms and simplifying the lead generation process

Segment patients according to their needs and concerns, enabling you to engage them with personalized campaigns or assistance

Turn patient inquiries into appointments

Automate exclusive paths for patients and assign them dedicated agents

Be on call with 24/7 automated responses to answer patients' common questions

Route appointment scheduling, prescription inquiries and more to the right teams

Connect existing healthcare CRMs and EHRs to link patient data and communication on one platform

Maintain and grow patient relationships

Silo information with different Workspaces to protect patient data and privacy

Automatically collect and record consent opt-ins for compliance audits

Send patients personalized broadcasts, patient satisfaction surveys and appointment reminders via push notifications

Recognize returning patients on any channel for a holistic view of their interactions and medical history

Conduct post-mortems on conversation analytics and patient satisfaction surveys to improve the patient experience

Learn more about your patients

Identify the most popular chat channels among patients to optimize campaign effectiveness

Monitor the quality of agents’ conversations and their response and resolution times

Segment broadcasts to target specific audiences and track reach and engagement for successful promotions

Manage patients on respond.io throughout their lifecycle, integrating your CRM or ERP for a full profile view

Features

Omnichannel team inbox

No more switching between apps to chat. Unify contacts and conversations from voice calls, email, WhatsApp, TikTok, Facebook Messenger, Instagram and more.

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AI Agents

Answer FAQs about procedures, pricing, and appointment slots. AI agents collect patient info, assess treatment needs and route inquiries to the appropriate dental team instantly.

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Automate and integrate

Connect respond.io to tools like HubSpot, Salesforce, Google Sheets, Zapier, Make, n8n and more to automate workflows and access key context while you chat.

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Customer lifecycle management

Prioritize high-intent leads, design customer journeys for each lifecycle stage or identify common drop-off points with analytics.

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Lead generation and conversion

Capture leads from Meta ads, automate appointment bookings, share product info instantly with Meta Catalogs and more.

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Customer retention at scale

Grow customer loyalty with targeted broadcasts for promotions, renewals, upgrades and CSAT surveys.

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Data-driven insights

Track response times, Meta ad and broadcast performance, and conversions to turn insights into revenue.

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Stability under high volumes

Never lose leads due to crashes or downtime. Unlike other providers, respond.io guarantees high platform reliability.

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Enhanced security for customer data

Ensure the protection of customer and business data with ISO 27001 certification, GDPR compliance, SSL encryption, two-factor authentication, extensive cloud security measures, and SSO.

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