Scale fashion retail marketing and sales across all channels

Whether you offer apparel, footwear, accessories, luxury fashion or bespoke tailoring, fast responses drive conversions by building customer trust. Respond.io unifies WhatsApp, Instagram, TikTok, Facebook Messenger and even voice calls into a shared inbox, allowing your team or AI Agents to access full conversation history, reply instantly with context and collaborate seamlessly.

AI Agents can answer FAQs about stock, sizing or shipping, recommend products based on style or occasion, and escalate VIP or high-value customers to human stylists. This ensures every shopper receives timely, relevant replies — no matter which channel they use.

Managing separate inboxes for every team, brand, store or region leads to missed messages and inconsistent experiences. Respond.io centralizes all chats and calls from WhatsApp, Instagram, Messenger, TikTok and other channels into one unified platform. Headquarters has full visibility into response times, workloads and agent performance across brands and branches, while individual stores manage their own conversations, workflows and agents with custom permissions.

Conversations are automatically routed to the right store or department, ensuring customers always reach the right team. This allows large retail networks to handle high message volumes efficiently while keeping customer experience consistent brand-wide.

Fashion retailers can use AI Agents as digital stylists that guide shoppers from discovery to purchase. Trained on your catalog, they can recommend outfits or accessories by style, size, color or budget, share curated lookbooks or product images, and answer FAQs about stock, sizing or delivery.

Whether customers message from Instagram DMs or TikTok ads, AI Agents greet them instantly, collect their details, qualify intent, and suggest relevant collections. They can also share appointment booking links for in-store fittings or payment details for instant purchases. For VIP shoppers, AI Agents seamlessly hand off conversations to human stylists, ensuring every enquiry gets fast, personalized attention that drives conversion.

Respond.io integrates with Shopify, WooCommerce, HubSpot, Salesforce, Magento and other retail systems to sync customer data, order details and conversation history.

Agents can view past purchases, loyalty status and more within the same interface, providing personalized responses and seamless experiences across channels without switching platforms.

Most social ad dashboards only show clicks, not actual sales. Respond.io links chat outcomes such as leads or purchases directly to Facebook, Instagram and TikTok ad campaigns. With Meta Conversions API (CAPI) and TikTok Lower Funnel Events, you can even optimize ad targeting automatically by sending conversion data such as leads or sales directly back to Meta and TikTok to attract better-fit customers. This gives you a clear picture of which campaigns drive real revenue, helping you optimize ad spend for better ROI. Noonmar gained 40% new customers in just one month by implementing CAPI on respond.io, while EMAX Beauté had 18x more appointments by optimizing its ads and customer engagement.

During new collection launches or seasonal sales like Black Friday or Christmas, conversations can surge dramatically. Respond.io is built for high conversation volume and reliability, ensuring smooth performance even during major sales or promotional periods. AI Agents instantly answer common questions about products, pricing or delivery options, allowing human agents to focus on styling, upselling or resolving complex issues so no sales opportunity is missed. You can also send notifications like delivery updates or restock alerts across all channels, including creating and managing Meta-approved WhatsApp message templates on respond.io.

After a purchase, customers expect fast service for returns, exchanges or alteration requests. Respond.io centralizes all post-sale messages across channels into one platform, where AI Agents can collect details and share policies. When a personal touch is needed, conversations are routed to the right store or stylist, helping fashion brands deliver consistent, responsive after-sales care that strengthens loyalty.

Respond.io automates appointment scheduling for in-store fittings, styling sessions or VIP previews. Customers can book appointments directly through WhatsApp, Instagram or Messenger, while automated reminders reduce no-shows. These conversations can be managed by AI Agents or your team, with voice calls available for an even more personal touch. For instance, My Dream Travel gained 30% more leads just by introducing WhatsApp Business API calls.

On the whole, store managers get clear visibility of upcoming bookings, ensuring smooth coordination and better customer experiences.

Luxury and bespoke fashion customers expect exclusivity and personal attention. Respond.io enables you to deliver high-touch, tailored journeys through channels like WhatsApp, Instagram, TikTok, Facebook Messenger or even over voice calls.

Stylists or AI Agents can share curated lookbooks, outfit suggestions or fabric options directly in chat, book fittings and private consultations automatically, and keep detailed records of client preferences, measurements and past purchases. This allows you to craft personalized recommendations and provide seamless, one-on-one service that reflects the brand’s attention to detail — even at scale across multiple locations.

Respond.io is the leading omnichannel platform for medium to large fashion and lifestyle brands to manage sales, marketing and customer service. It unifies chats and calls, native lead tracking, AI Agents and CRM integrations into one inbox to help retailers link ad campaigns and conversations with sales for clear, measurable ROI.

Its Monthly Active Contacts pricing and enterprise-grade 99.999% uptime make it ideal for scaling fashion retailers handling high conversation volumes across multiple channels, locations or large online audiences. With guided onboarding, 24/7 support and strategic success calls, fashion brands start seeing results quickly, from faster response times and improved customer satisfaction to proven revenue growth.

Respond.io is the leading omnichannel platform for fashion and lifestyle brands to manage sales, marketing and customer service. It unifies chats and calls, native lead tracking, AI Agents and CRM integrations into one inbox to help retailers link ad campaigns and conversations with sales for clear, measurable ROI.

Its Monthly Active Contacts pricing and enterprise-grade 99.999% uptime make it ideal for scalingetailers handling high conversation volumes across multiple channels, locations or large online audiences. With guided onboarding, 24/7 support and strategic success calls, fashion brands start seeing results quickly, from faster response times and improved customer satisfaction to proven revenue growth.