Get more bookings with a sales inbox for chat and calls

To use the WhatsApp Business Platform with respond.io, your business needs to meet a few basic requirements. Your website must be live and secured with SSL, clearly represent your business, and show your company name or logo. The information on your website, Meta Business Manager and email domain should also match.

Respond.io helps professional services businesses review these requirements and prepare their setup before submitting for WhatsApp approval, which reduces the risk of delays or rejections.

Yes. Respond.io functions as a WhatsApp CRM built for professional services teams that handle conversations collaboratively.

All WhatsApp messages are centralized in a shared inbox, allowing multiple team members to respond at the same time, assign conversations, and view full message history. This makes it easier to manage client communications professionally as volume increases.

Yes. Respond.io is a WhatsApp Business Solution Provider and a Meta badged partner. These two factors make it the best choice for professional services businesses scaling via WhatsApp sales. Many professional services businesses use WhatsApp API with respond.io as their main channel to communicate with clients or prospects.

Respond.io supports WhatsApp at scale by combining AI Agents for instant replies, automated qualification workflows and handover to human agents when needed. Conversations remain in a single timeline, so teams always have context, even when multiple people are involved.

The WhatsApp Business App is designed for very small teams and limits the number of users who can message or call at the same time.

Respond.io runs on the WhatsApp Business Platform (API), which is built for multi-user teams. This allows professional services businesses to add more team members, manage access by role, and handle higher message volumes without the operational constraints of the Business App. Rest assured, you can get your WhatsApp Business API account from respond.io quickly and easily, thanks to our simplified onboarding system and customer support.

WhatsApp requires customers to opt in before businesses can message them. Contacting people who have not opted in can lead to account warnings or bans.

Respond.io helps professional services businesses design compliant outreach by using approved template messages, managing opt-ins correctly, and setting up workflows that respect WhatsApp’s policies while still enabling effective follow-ups.

High-volume WhatsApp messaging needs to be handled carefully to avoid delivery issues or account restrictions.

Respond.io supports this by helping businesses segment contacts, send messages gradually, manage approved templates and monitor engagement. While compliance with WhatsApp’s policies is always required, respond.io provides the tools and guidance needed to run campaigns at scale more safely.

Respond.io cannot override Meta’s enforcement decisions or remove flags directly.

However, the respond.io support team can help professional services businesses review their setup, identify possible policy issues, and adjust messaging practices to reduce the risk of future flags. This is especially useful for businesses running frequent or high-volume WhatsApp communications.