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The conversation management platform for fast-growing B2C businesses

Over 10,000 brands choose respond.io for its fast ROI, scalability and AI-powered growth across every channel

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Top-rated on G2 for highest ROI

Powering the conversations of global icons

Toyota
McDonalds
British Airways
Radisson Hotel
Subway
Abenson
Roche
Hertz
Decathlon
Explore success stories

Why businesses choose respond.io vs other alternatives

1. ROI in weeks, not quarters - See measurable business impact quickly with the right setup and 24/7 support.

ROI in weeks, not quarters

See measurable business impact quickly with the right setup and a central dashboard to track performance.

2. Enterprise-grade without the bloat - Light tools can’t scale, heavy ones slow you down — we give you speed, security and stability at scale.

Enterprise-grade without the bloat

Light tools can’t scale, heavy ones slow you down — we give you speed, security and stability even at high volume.

6. AI that’s built-in, not bolted on - AI is embedded into our foundation for full context and continuity across channels and integrations.

AI that’s built-in, not bolted on

AI is embedded into our foundation for full context and continuity across channels and integrations.

4. First in line with Meta, TikTok & more - Gain early access to new features as we’re a preferred Meta Business Partner and TikTok Marketing Partner

First in line with Meta, TikTok & more

Gain early access to new features as we’re a preferred Meta Business Partner and TikTok Marketing Partner.

5. Scales with your business - Add channels, teams or regions without losing performance and visibility, backed by ISO 27001 and GDPR compliance.

World-class support, 24/7

Get 24/5 live expert support, weekend AI assistance, and schedule success calls for strategic growth.

3. Proven, not experimental - Over 8+ years in the market, widely tested across industries, high volumes and complex use cases.

Proven, not experimental

Over 8+ years in the market, widely tested across industries, high volumes and complex use cases.

Our approach: Conversation-Led Growth™

Conversations are the customer journey. Unlock revenue from every chat, call and campaign with our framework, built on years of proven results.

Capture

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Unify all channels in one inbox to respond the moment customers show interest, turning enquiries into opportunities instead of missed chances.

Convert

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AI Agents manage and filter conversations so your team focuses only on serious buyers, moving them efficiently from intent towards action.

Retain

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Stay connected post-purchase with broadcasts, reminders and personalized follow-ups that transform one-off buys into repeat business.

Learn more about Conversation-Led Growth™

Omnichannel customer conversation management with respond.io

Everything you need to handle, automate and optimize conversations on any channel in a team inbox

Call and chat in one inbox

Unify calls and chats on WhatsApp, Messenger, TikTok, Instagram, VoIP and more to see the full customer story.

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1. Call and chat in one inbox - Unify calls and chats on WhatsApp, Messenger, TikTok, Instagram, VoIP and more to see the full customer story.

AI Agents that work like your team

Adapts to your business, from handling multilingual FAQs to qualifying leads, recommending products, routing chats and more.

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2. AI Agents that work like your team - Adapts to your business, from handling multilingual FAQs to qualifying leads, recommending products, routing chats and more.

Campaigns that convert

Turn Meta and TikTok campaigns into bookings, sales and revenue with AI, automation and optimization.

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3. Campaigns that convert - Turn Meta and TikTok campaigns into bookings, sales and revenue with AI, automation and optimization.

Full customer insights

Track customer journeys, identify drop-off points and target segments with native lifecycle management, CRM integrations and analytics.

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4. Full customer insights - Track customer journeys, identify drop-off points and target segments with native lifecycle management, CRM integrations and analytics.

Performance you can measure

Track ad attribution, conversation outcomes, and agent productivity to understand what drives growth.

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5. Performance you can measure - Track ad attribution, conversation outcomes, and agent productivity to understand what drives growth.

Scales with your business

Add channels, teams or regions without losing visibility or performance, backed by ISO 27001 and GDPR compliance.

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6. Scales with your business - Add channels, teams or regions without losing performance or visibility

Here's how respond.io sets you up for success

1. Designed for growth

Designed for growth

Quickest ROI in the market with a roadmap shaped by you to scale revenue across the customer lifecycle—you'll grow with us, not outgrow us.

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2. Reliability at scale

Reliability at scale

Best-in-class tech and enterprise-grade security for speed and stability, with 99.999% uptime under high chat volumes.

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3. Leading with experience

Leading with experience

The only customer conversation platform with 8 years of market leadership, preferred by Meta and TikTok for early feature access.

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4. Support you can trust

Support you can trust

Top-rated human support and expert guidance at every stage to help you scale confidently and achieve ambitious goals.

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Frequently asked questions about respond.io

Who is respond.io best suited for?

Medium to large B2C companies that are scaling use respond.io for structure, reliability and control. It’s built for teams that have outgrown basic customer conversation tools. They:

  • Manage thousands of customer chats and calls monthly.
  • Juggle multiple channels like WhatsApp, Facebook, Instagram, TikTok, web chat and more.
  • Need AI Agents or no-code automations to handle FAQs, routing, product recommendations or bookings.
  • Want consistent automation and reporting as channels, teams and locations multiply.
  • Seek cost efficiency under high conversation volumes.

Keep operations structured and scalable with respond.io. Leading retail, education, healthcare, travel and automotive brands across EMEA, APAC and LATAM see results in just weeks.

How easy is it to get started with respond.io?

You can connect channels, sync data and start responding to chats or calls within hours or days. Most teams complete setup independently with the in-product onboarding guide but 24/7 support is available if you need assistance. You can also launch AI Agents or automations quickly with templates for common workflows like routing, lead qualification or FAQ responses.

Once you’re up and running, contact support for any troubleshooting, schedule success calls for strategic growth or work with a Success Manager to optimize performance. Education consultancy GETUTOR was able to implement respond.io quickly and achieve 24% more sales in just 2 months.

What kind of results do respond.io customers see?

Most businesses see measurable performance gains within weeks, from faster responses to higher sales. Some respond.io success stories include:

When you remove silos, automate intelligently and optimize performance with real-time insights, growth follows naturally.

Can respond.io adapt as our business evolves?

Yes. The platform scales as fast as you do, without breaking your existing systems or workflows. Respond.io was built to grow with you, allowing you to:

  • Add channels like WhatsApp, Instagram, TikTok, Facebook, Viber, LINE, live chat, email and voice calls.
  • Launch new teams or regions while maintaining processes like routing, analytics and role-based access.
  • Update AI Agent knowledge with new products, languages or sales processes — no coding required.
  • Integrate new tools as your tech stack evolves.
  • Scale affordably with Monthly Active Contacts pricing that lowers cost per contact as conversations grow.

Whether you’re doubling conversations or expanding to new markets, respond.io provides the flexibility and stability to grow on your terms.

3x your business results with respond.io 🚀