The Trengo alternative to scale conversions, not costs

Trengo is best for small businesses with fewer than 5 agents sending low volumes of messages to customers on WhatsApp, Facebook and Instagram.

Larger businesses with high conversation volumes requiring advanced features for multiple users and teams should consider respond.io. Our product best suits B2C businesses looking for business or revenue growth over calls, email and popular messaging channels like TikTok, WhatsApp and more.

Trengo isn’t ideal for businesses with high message volumes because of its high conversation costs and tendency to lag under pressure. Automation is critical for growth, but Trengo charges extra for it — a frustrating surprise for many teams.

Limited channel support, like the lack of TikTok integration, makes scaling even harder. And if you run into issues or need assistance, expect to wait days for a response from Trengo, as its customer reviews show. Choose an alternative like respond.io to market, sell and support on any channel using advanced automation and AI — with no unexpected costs.

Growing businesses like yours demand reliability, no sudden changes without warning. On respond.io, be confident that you’ll get what you sign up for. And should you decide to expand, we’ll walk you through your options any time, no long waits or confusion.

Handle conversations from TikTok, WhatsApp, email, voice calls and more, all in one place. Instead of silos or chaos, enjoy omnichannel conversations in a team inbox with a great UI/UX.

Then, go beyond basic automation. While Trengo limits your workflows, respond.io empowers your team with advanced AI, custom workflows and flexible logic. Combined with lead management features and reports, it’s built to convert leads faster at scale.

Need help? Our onboarding team will get you set up fast. Then we stay by your side with 24/5 expert support and 24-hour AI support on weekends — at no extra cost, on every plan.

Collectively, these translate to real impact: our G2 reviews prove quicker time to value and ROI than Trengo. In short, Trengo just gets you conversations. Respond.io gets you conversions.

With Trengo’s basic packages, your conversation numbers are limited and features including AI and automation also incur more fees. Users are limited to 5, even on the Pro plan, which makes scaling a challenge.

Respond.io’s Monthly Active Contacts pricing gives you unlimited total contacts and conversations, unlike competitors who charge by contact blocks or cap conversations per plan. As your chat volume grows, your cost per Monthly Active Contact goes down, making it more scalable over time. And since we don’t charge per user, we help you automate more to support customer growth and handle high chat volumes — no matter how big your team gets.

Book a tailored demo with our in-house experts to see how respond.io meets your specific use cases, or sign up for a free trial. When you’re ready to make the switch, our onboarding team is happy to offer guided assistance for a smooth migration. After that, support is available 24/7 if you need any help.

Trengo offers email and messaging support for the Boost plan and is only reachable via live chat during CET office hours for customers on higher-tier plans. Even then, customer reviews frequently mention poor response times and support quality.

Respond.io offers 24/5 customer support and 24-hour AI chat over the weekends for all plans, with Customer Success Managers available for tailored business growth. Excellent customer support is a point of pride, a claim backed by positive customer reviews.