WhatsApp fees are not included in any respond.io subscription. Meta charges these fees based on your usage.

You can top up your WhatsApp credit on our platform for WhatsApp calls or messages.

Check out our WhatsApp Business API Pricing Calculator for an estimate of how much your messages can cost or contact us for the latest WhatsApp call rates.

A Monthly Active contact is someone you have talked to over calls or chat during the billing month. If a contact messages or calls your business or you initiate a conversation with them, they count as a Monthly Active Contact for that month.

We believe our pricing should reflect the value we deliver to you. Chats with contacts are opportunities to increase revenue and Monthly Active Contact pricing ensures you only pay for the contacts you talk to.

If you exceed your Monthly Active Contact limit, your operations will not be interrupted. Instead, you will be billed on demand for any additional contacts in increments of 100 Monthly Active Contacts. You will be charged $12 per 100 MACs on Growth and $15 per 100 MACs on Advanced. This charge will be applied at the end of your billing cycle.Please note on-demand Monthly Active Contacts are intended for temporary, seasonal usage spikes. If you require a permanent increase, upgrading your plan is more cost-effective.

Our 7-day free trial provides immediate access to all features of the Growth plan for 5 users and 1,000 Monthly Active Contacts, except for broadcasts. Please note that certain features, such as topping up your WhatsApp Business Account, require a subscription. If you need more time to explore respond.io, please contact our support team to discuss extending your trial.

We accept most major credit cards including Visa, Mastercard, American Express and Discover. We also offer alternative payment methods, such as bank transfer for high volume customers. Talk to sales to learn more.

Yes, you can cancel or upgrade your subscription at any time. To cancel, go to the Billing section of the Platform, and click Cancel Subscription. You will continue to receive the features and limits of your plan until the end of the billing cycle. To upgrade, go to the billing section of the Platform, select a plan and click Subscribe or you can talk to sales.

Yes, we provide volume discounts for customers on our Growth and Advanced Plans with high Monthly Active Contact volumes or User counts. Feel free to get in touch with sales to explore a customized package that fits your needs.

Embark on a 28-day guided journey with our Onboarding Specialists. Designed for B2C companies aiming to enhance revenue from inbound leads over WhatsApp and other instant messaging channels, our program ensures a seamless migration to respond.io with tailored support every step of the way. Subject to availability.

Respond.io prioritizes your data security through a combination of encryption, access controls and security audits. Our ISO 27001 certification further highlights our commitment to maintaining top-tier information security standards. For more insights into our security measures, visit our security page.