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A business messaging platform that unifies customer communication for tech-savvy organizations that market, sell & support across instant messaging, web chat & email
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No more juggling channels between teams & platforms. One set of channels, one platform.
Create ad-specific automation that collects data, sends offers, or assigns salespeople with Facebook or WhatsApp Click-to-Chat ads
Target specific interests with Broadcasts, enroll new contacts in drip campaigns or trigger event-based promotions via API
Trade-in personal messengers for business accounts, increase sales visibility, auto-qualify leads & sync with your CRM.
Use automated messaging to identify customer issues, then route to agents according to skill, function, language, shift & more
Send bulk notifications like emergency broadcasts or downtime alerts directly from the platform or trigger them via API
Target specific interests with Broadcasts, enroll new contacts in drip campaigns or trigger event-based promotions via API
Trade-in personal messengers for business accounts, increase sales visibility, auto-qualify leads & sync with your CRM.
Use automated messaging to identify customer issues, then route to agents according to skill, function, language, shift & more
Trigger abandoned cart messages, payment confirmations, order updates and more from platforms like Shopify and Magento via Zapier.
A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.
Easily find and merge a contact's messages & profiles to create a holistic view of their interaction history on the only platform with truly multi-channel conversations
Enable agents to create tickets, deals and orders, conduct shift transfers and support escalations, and more by launching pre-built automated Workflows at the touch of a button
Create fit-for-purpose inboxes to track high-value customers, agents in training, customers moving through automated messaging workflows or any other mission-critical communication
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Routine and urgent broadcasting for newsletters, event updates, emergency broadcasts, downtime alerts and more
Show customers you know them. Build sophisticated segments with interest tags, enrich contact data via API and message customers on their preferred channels.
Compel customers to act. Use variables to insert their personal attributes into messages that speak directly to them.
Leverage the unique traits of each channel. Make the most of every message with features like mixed media, templates and tags.
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Use interest tags to segment Contacts for future promotional activity
Close inactive conversations automatically to reduce clutter for the support team
Chat Menus
Sync customer data with a CRM so routing logic & agents have the most up-to-date information
Implement keyword recognition or create priority queues, shift or skill-based teams, and overcapacity fallbacks
Direct VIP customers to dedicated agents or to high-priority queues when agents are offline
Define high and low-priority queues to push high-value customers to the front of the line every time
Conversation Routing
Automatically ask new contacts for their business email or company website
Retrieve annual revenue & other data from data enrichment providers like Clearbit or FullContact
Create logic that closes unqualified leads and routes the rest to the appropriate sales teams
Sales Qualification
Customize routing logic according to operating hours and team shifts for uninterrupted customer handling
Internal Agent Shortcuts
Create deals, tickets or records directly on CRMs like Salesforce or Hubspot
Deliver instant notifications about important events to Slack or other internal messengers
External Agent Actions
Interest tags can be added automatically via Workflows or manually by agents
Send drip campaign messages over any Channel, including Facebook, WhatsApp, Viber and LINE
Nudge unresponsive Contacts on a different Channel to prompt them to engage
Automatically move contacts between segments like Sales Lead and Cold Case based on campaign response
Multi-Channel Drip Campaigns
Enable automatic post-chat CSAT Surveys for specific conversation categories, teams or customer segments
Record survey responses in Google Sheets and perform detailed analyses to find areas of improvement
Push CSAT data to your data warehouse or CSAT analytics tool with HTTP Request
CSAT
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A daily dashboard for managers to pick up on conversation or agent anomalies at a glance. Identify conversations that have been on hold or unresolved for too long, and monitor agents’ performance and workload in real-time.
Gain long-view perspectives on team, conversation and overall messaging performance. On a single page, learn which Users are exceeding expectations, conversation response and resolution time trends, the busiest times of day and popular message sources.
Disconnect from desktop and reply to messages on mobile
