A stable Manychat alternative backed by real support

No platform crashes, no support black holes — just results you can rely on. While ManyChat leaves you hanging with unstable automation and nonexistent chat support, respond.io delivers performance and peace of mind at scale.

Manychat vs respond.io: A quick feature comparison

Both ManyChat and respond.io help businesses connect with customers on channels like WhatsApp and Instagram. But ManyChat is designed for creators, small e-commerce shops and agencies.

As your business grows, its channel limitations, basic automation and lack of live support can hold you back. If you're scaling and need a platform that handles complex workflows across WhatsApp (including voice calls), TikTok and more, respond.io is for you. Let's see how Manychat and respond.io compare across key features. 👇

	Manychat	respond.io
Multichannel Capabilities
Messaging Channels
Calls		WhatsApp Business Calling API Messenger Calls (Coming soon) Voice over Internet Protocol (VoIP)
WhatsApp Capabilities
Meta Business Partner
WhatsApp Business Calling API
WhatsApp Business App + API
WhatsApp Catalog
Broadcasts
Customer Lifecycle Automation
Customer Lifecycle Management
Chat Automation Workflows	Single-channel flows with basic triggers and actions	Advanced multichannel automation
Click to Chat Automation Triggers
Reports	Limited to conversion metrics	Comprehensive reports
AI Features
AI Agent	For additional fees	Included in Growth plan and above
AI Assisted Message Drafts	For additional fees	Unlimited credits
AI Knowledge Sources		Document uploads and web resources
Support and Stability
ISO 27001
Supports High Message Volume without Lagging
Chat Support Availability	No live chat support, only ticket and email	24/5 expert chat support, AI agent on weekends
Support via Call
Pricing
Entry	Free: $0/month 1 user 1000 stored contacts Unlimited custom flows WhatsApp not included	Starter: $79/month 5 users Unlimited Monthly Active Contacts No Workflows
Mid-tier	Pro: Starting from $15/month 3 users Unlimited custom flows	Growth: $159/month 10 users 1,000 Monthly Active Contacts Unlimited Workflows
Advanced		Advanced: $279/month 10 users 1,000 Monthly Active Contacts Unlimited Workflows
Enterprise	Elite: Plan and pricing tailored for large businesses	Enterprise: Plan and pricing tailored for large businesses Contact respond.io for customized enterprise plans
Additional fees	$39/additional user $3.00/1,000 emails after reaching the Pro plan limit Manychat AI: $29/month	Additional users: $12 Starter, $20 Growth, $24 Advanced

*Monthly Active Contacts refers to the contacts you chat with in a month. Instead of paying for stored contacts, only pay for the contacts you actually talk to.

Easily migrate to the most powerful WhatsApp API solution

Migrate from WhatsApp Business App to WhatsApp API

1. Purchase a phone number that’s not connected to a current WhatsApp Business account or sign up for a virtual number

2. Connect your number to your Meta business account

3. Connect your new WhatsApp API account to respond.io

3. Connect your new WhatsApp API account to respond.io

Migrate WhatsApp API from another BSP to respond.io

1. Turn off 2-step verification in your Meta account.

2. Follow the simple steps in the respond.io platform to migrate your account

3. Verify your number and you’re ready to go - you keep your number, templates, contacts and conversation history!

Why respond.io is the best Manychat alternative

🛠️

Reliable Customer Support

Manychat’s email support causes delays that cost you revenue. Respond.io prevents that with 24/5 chat support and AI support on weekends.

Respond.io offers expert onboarding and strategic guidance from day one.

Business-critical issue? Don’t lose sales waiting for support ticket to be processed. Respond.io’s human support is there when you need it the most.

⚡️

Stable Platform & Automation

Manychat’s automation breaks under pressure as it can’t handle high message volumes.

With 99.999% uptime, respond.io offers unmatched reliability under high chat volumes.

Don’t lose hours troubleshooting bugs on Manychat. Build once, launch confidently and scale easily on respond.io.

💬

True Omnichannel & Workflow Power

Create a single customer story by centralizing all interactions across channels.

Switch between calls, chat and email in one inbox with CRM data at your fingertips.

Manychat workflows only work on one channel at a time. Respond.io lets you build powerful workflows across many channels.

Better support, more stability and advanced automation with respond.io

Manychat may get you started, but respond.io takes you to the next level with 24/7 customer support, a reliable platform and advanced workflows to scale your business.

High-quality customer support

Users report Manychat’s email support is a big downside. Respond.io provides 24/5 human support, AI support on weekends and assisted onboarding tailored to your goals.

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Calls and chat in a true omnichannel inbox

Manychat doesn’t support WhatsApp calls, VoIP or custom channels. On respond.io, switch easily between calls, emails and chat, even on proprietary or custom channels

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Highly stable platform

Respond.io is engineered for high performance, even during peak traffic. Its enterprise-grade architecture ensures fast, uninterrupted operations round the clock.

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Advanced AI and automation

Manychat’s automation is limited in logic, scalability, and multichannel orchestration. Respond.io’s Workflows are logic-rich and built to scale.

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Customer lifecycle management

Prioritize high-intent leads, design customer journeys for each lifecycle stage or identify common drop-off points with analytics.

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Comprehensive lead generation

Capture leads from Meta and TikTok, qualify and reply instantly with AI, then optimize performance with detailed analytics.

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Native integrations

Enrich data with Google Sheets, Hubspot and Salesforce — note that Salesforce integration is unavailable on Manychat.

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Data-driven insights

Track team performance, ad and broadcast performance, and conversions to turn insights into revenue.

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Customer retention at scale

Grow customer loyalty with targeted broadcasts on popular channels for promotions, renewals, upgrades and CSAT surveys.

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Easily migrate to the most powerful WhatsApp API solution

Migrate from WhatsApp Business App to WhatsApp API

1. Purchase a phone number that’s not connected to a current WhatsApp Business account or sign up for a virtual number

2. Connect your number to your Meta business account

3. Connect your new WhatsApp API account to respond.io

3. Connect your new WhatsApp API account to respond.io

Migrate WhatsApp API from another BSP to respond.io

1. Turn off 2-step verification in your Meta account.

2. Follow the simple steps in the respond.io platform to migrate your account

3. Verify your number and you’re ready to go - you keep your number, templates, contacts and conversation history!

Set up quickly on respond.io

Migrate from Sleekflow or other software to respond.io

1. Create a respond.io account

2. Follow the step by step channel connection guides or reach out to us for full migration assistance.

New to messaging platforms? Get started easily

1. Create a respond.io account.

2. Follow the step by step channel connection guides or reach out to our support team for assistance.

Frequently asked questions

Is there a free version of Manychat?

Manychat offers a free plan, but it comes with significant limitations for businesses. There's no chat support, it's restricted to a single user, and you'll likely face additional costs to unlock more contacts, users or advanced automation features.

What is the disadvantage of Manychat?

Many users have expressed frustration with Manychat’s limited support, which is only available via email and often leaves them without timely answers. The platform has also been reported to crash under high message volumes, affecting reliability during live campaigns. Additionally, it lacks support for several popular messaging channels, and its automation capabilities fall short compared to other solutions on the market, like respond.io.

What is a good Manychat alternative for Instagram?

Respond.io is a powerful alternative to Manychat for Instagram. It offers smarter automation, agent assignment, and multi-channel inbox management, so you can handle high volumes of Instagram DMs efficiently and reply faster across all channels.

What is a good Manychat alternative for TikTok?

Respond.io surpasses Manychat with full integration for TikTok Messaging Ads and TikTok Business Messaging, both important features for businesses. Respond.io also provides powerful automation workflows and omnichannel engagement, ensuring that TikTok leads can be nurtured across various platforms. Lastly, Manychat charges per stored contacts, whereas respond.io’s pricing is based on Monthly Active Contacts, which means you won’t pay for contacts you don’t speak to.

Is Manychat right for my business?

Manychat works well for solo entrepreneurs, content creators, small e-commerce shops and marketers running social ads. But it may fall short for businesses that need multi-user access, advanced automation or a true omnichannel solution. Its capabilities in areas like custom workflows, AI routing and inbox management are more limited. That's why over 10,000 fast-growing B2C companies worldwide choose respond.io instead.

How do I switch from Manychat or another platform to respond.io?

Book a tailored demo with our in-house experts to see how respond.io meets your specific use cases, or sign up for a free trial. When you’re ready to make the switch, our onboarding team is happy to offer guided assistance for a smooth migration. After that, support is available 24/7 if you need any help.