Subprocessors

Last Updated: September, 2026

Category	Subprocessor	Purpose of processing	More Information
Infrastructure	AWS	Cloud infrastructure and hosting	AWS DPA
Platform	Segment	Customer data pipeline / event tracking	Segment Trust Center
Platform	SendGrid	Transactional and marketing email delivery	Twilio DPA
Platform	Pendo	Product usage analytics and in-app guidance	Pendo DPA
Platform	Apify	Web crawling to ingest customer-specified URLs into knowledge sources	Apify DPA
Platform	Telnyx	VoIP telephony infrastructure and call recording for the Voice channel	Telnyx DPA
Data Analytics & Warehouse	Snowflake	Data warehousing and analytics	Snowflake DPA
AI Services	OpenAI	AI language model inference for AI Agent and AI Assist features	OpenAI DPA
AI Services	Mistral AI	AI language model inference for AI Agent features; OCR processing of PDFs and images in knowledge sources	Mistral AI DPA
AI Services	Google Cloud / Vertex AI	Vector embedding generation for knowledge source retrieval and translations	Google Cloud DPA
AI Services	LangSmith (LangChain)	AI observability and tracing of model interactions	LangChain DPA
AI Services	ElevenLabs	Voice processing for AI-powered voice conversations (text-to-speech and speech-to-text)	ElevenLabs DPA
Platform	PostHog	Tracing, monitoring and debugging	PostHog DPA
Business Operations	Rocketbots Malaysia Sdn. Bhd.	Administrative and support access	Respond.io Trust Center
Platform	Nango	Third-party services integration	Nango DPA
Platform	OneSignal	Push notification delivery to the respond.io mobile apps and web browser	OneSignal DPA
Platform	Sentry	Error monitoring and mobile session capture; session replay can capture inbox screens showing conversation content	Sentry DPA
Communication Channels	Meta Platforms	WhatsApp	WhatsApp Business Data Processing Terms