Subprocessors

Name: Respond.io
Price: 79.00 USD
Rating: 4.8 (463 reviews)

Last Updated: July, 2025

Last Updated: April, 2026

Category	Subprocessor	Purpose of processing	More Information
Infrastructure	AWS	Cloud infrastructure and hosting	AWS DPA
Platform	Segment	Customer data pipeline / event tracking	Segment Trust Center
Platform	SendGrid	Transactional and marketing email delivery	Twilio DPA
Platform	Twilio	Communication APIs (SMS, WhatsApp, etc.)	Twilio DPA
Platform	Pendo	Product usage analytics and in-app guidance	Pendo DPA
Platform	Apify	Web crawling to ingest customer-specified URLs into knowledge sources	Apify DPA
Platform	Telnyx	VoIP telephony infrastructure and call recording for the Voice channel	Telnyx DPA
Data Analytics & Warehouse	Snowflake	Data warehousing and analytics	Snowflake DPA
Data Analytics & Warehouse	Holistics	Business intelligence reporting	Holistics DPA
Data Analytics & Warehouse	ChartMogul	Subscription analytics and MRR reporting	ChartMogul Security
Data Analytics & Warehouse	Mixpanel	Product usage analytics and behavioral tracking	Mixpanel DPA
Business Operations	Dreamdata	Revenue attribution and sales analytics	Dreamdata DPA
Business Operations	Customer.io	Customer messaging automation (email, push)	Customer.io DPA
Business Operations	HubSpot	CRM, sales, and marketing platform	HubSpot DPA
Business Operations	tl;dv	Meeting recording and note-taking	tl;dv GDPR
Business Operations	Vitally	Customer Success Platform	(2024) Vitally DPA
Business Operations	Stripe	Payment processing	Stripe DPA
Business Operations	Zapier	Workflow automation and integrations	Zapier DPA
Business Operations	Make.com	Automation and integrations platform	Make.com DPA
Business Operations	ClickUp	Project management and task tracking	ClickUp DPA
Business Operations	Slack	Internal communication tool	Slack DPA
AI Services	OpenAI	AI language model inference for AI Agent and AI Assist features	OpenAI DPA
AI Services	Mistral AI	AI language model inference for AI Agent features; OCR processing of PDFs and images in knowledge sources	Mistral AI DPA
AI Services	Google Cloud / Vertex AI	Vector embedding generation for knowledge source retrieval and translations	Google Cloud DPA
AI Services	LangSmith (LangChain)	AI observability and tracing of model interactions	LangChain DPA
AI Services	ElevenLabs	Voice processing for AI-powered voice conversations (text-to-speech and speech-to-text)	ElevenLabs DPA