respond-io
Start Free Trial

Respond.io connects conversation channels, AI Agents and CRM context in one system

Respond.io is a customer conversation platform for mid-market B2C teams whose customers chat or call before buying, bringing each customer closer to a purchase.

Video thumbnail

Separate channels, AI and CRM make B2C teams lose leads

Leads go cold

A lead reaches out on WhatsApp, follows up on Instagram and calls the next day. By the time an agent pieces the conversation together, the lead has chosen a competitor.

Chatbots reply without customer context

A chatbot that can't see your CRM doesn't know who it's talking to, so it repeats questions, recommends the wrong product or hands off chats it could have finished.

Inbound rises, conversions don’t

Ad and organic inquiries grow, replies slow down and fewer chats turn into sales. Each tool sees only part of the conversation, so no one can tell which conversations dropped or why.

Respond.io runs channels, AI Agents and CRM context as one system

Respond.io puts every chat and call in one inbox, lets AI Agents answer first and shows each customer's CRM details to whoever picks up next.

respond.io connecting WhatsApp, Instagram, Messenger, TikTok and other channels with HubSpot, Salesforce and Lifecycle stages

Every chat and call lands in one inbox

WhatsApp, Instagram, TikTok, email and calls land in one inbox, so leads don’t go cold between apps.

AI Agents answer, qualify and book

AI Agents answer from your Knowledge Sources and each customer’s details, then qualify leads, recommend products and book appointments.

Your team takes over with the customer's details

Chats that need a person go to the right teammate with CRM details and full history, so customers don’t repeat themselves.

Managers see where leads stall

Managers see each agent’s reply times and where leads drop off between Lifecycle stages, so they know which conversations dropped and why.

Respond.io works with the channels and CRM you already use

Connects your channels and click-to-chat ads

Respond.io connects your WhatsApp, Instagram, Messenger, TikTok and email accounts, so organic chats and click-to-chat ad replies land in one inbox instead of single-channel apps.

Replaces chatbot tools with AI Agents

Sits alongside your CRM, or works without one

Respond.io is built to handle what breaks other platforms

Lighter platforms hit limits built into their design as chats grow. Respond.io is built for more channels, teams and locations from the start.

Stable under conversation spikes

Respond.io processes 2+ billion messages every quarter with 99.999% uptime on AWS infrastructure, backed by 24/7 human and AI support.

99.999% uptime

Scales across teams, branches and regions

Run multi-brand or multi-location businesses as one operation with shared channels, AI Agents and CRM, or set separate views and permissions in the same workspace.

respond.io connecting teams across regions around the globe

Secure and compliant

Respond.io is ISO 27001 certified and GDPR compliant, with user roles that limit what each person can access and Single Sign-On (SSO).

ISO 27001, SSO and 2FA security badges

Respond.io customers answer faster and convert more leads

Dr Cinik

26-second average first response time

Emrah Cinik brought 34 WhatsApp numbers and social accounts into one inbox. AI Agents filter spam and qualify patients, and a custom integration keeps Zoho CRM in sync, across 10,000+ monthly patient interactions.

Dr. Cinik clinic staff at the reception desk
Smiling couple outside a hospital
Praga Medica

70% more leads recovered

Praga Medica moved patient chats to WhatsApp in respond.io. An AI Agent collects contact details and filters out spam, and webhooks and HTTP requests send lead data to its industry-specific CRM.

Anglo Healthcare

60% increase in conversions

Anglo Healthcare handles WhatsApp, Messenger, Instagram, TikTok and webchat inquiries in one inbox. AI Agents qualify leads, answer questions and collect documents, then pass only fully qualified leads to admissions counselors.

Admissions counselor talking with a student

Is respond.io for you?

✅ For you

  • Customers reach you on WhatsApp, Instagram, TikTok or other apps, and by phone
  • Your team handles 500+ chats and calls a month across several people or branches
  • You want AI Agents to answer, qualify and book, with a person taking over when needed
  • You use a CRM such as HubSpot or Salesforce, or need built-in contacts and Lifecycle stages

❌ Not for you

  • You want to replace your CRM: respond.io works alongside it
  • You only need WhatsApp API access: a standalone API connector covers that
  • One person answers every chat from a single phone: replies only slow down once chats arrive on several apps at once

Frequently asked questions about respond.io

When should I choose respond.io over an alternative platform?

Choose respond.io when customers reach you on several apps and by phone, your team handles 500+ chats and calls a month, and you want AI Agents and your team working from the same customer details. The usual sign: inquiries rise, sales don't, and no tool shows which conversations dropped. If one person can answer every chat from one phone, a lighter tool is enough.

Is respond.io a CRM?

No. Respond.io is a customer conversation platform that works alongside your CRM. Teams without a CRM use its built-in Contacts and Lifecycle stages; teams with HubSpot or Salesforce keep it as their customer record and see its fields beside each chat.

Is respond.io just a WhatsApp API solution?

No. Respond.io is a Meta Premier Partner & TikTok Marketing Partner and provides the WhatsApp Business API, which it can run on top of your CRM. But WhatsApp is one channel alongside Instagram, Messenger, TikTok, email, website chat and calls in the same inbox. If you only need WhatsApp API access, respond.io is more than you need.

Is respond.io a chatbot platform?

No. Respond.io is a customer conversation platform that includes AI Agents. Unlike a scripted chatbot, they answer from your Knowledge Sources, update contact details and Lifecycle stages, book appointments and hand chats to the right person. If you only want scripted replies on one channel, a standalone chatbot is enough.

Is respond.io simply a shared inbox tool?

Not quite. Respond.io includes a shared inbox for assigning and replying to chats and calls from every channel. Around it, AI Agents reply, qualify and book on their own, CRM details show beside each chat, and reports show where leads drop off. If you only need to share and assign messages, a standalone shared inbox is enough.

What type of business is respond.io built for?

Respond.io is built for mid-market B2C businesses whose customers chat or call before buying or booking, such as car dealers, clinics, education providers, travel agencies and retailers, often with several branches.

How does respond.io connect to the CRM my team already uses?

Respond.io connects natively to HubSpot and Salesforce, so your team can view and edit CRM fields beside each chat, and HubSpot properties sync into Contact fields that AI Agents can use. Other CRMs connect through Zapier, Make, n8n, webhooks or HTTP requests; that's how Emrah Cinik keeps Zoho CRM in sync.

Which channels does respond.io unify, and what does that mean in practice?

Respond.io brings WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, LINE, Viber, WeChat, email, SMS, RCS, website chat and voice calls into one inbox. A customer who writes on two apps can be merged into one Contact, so they don't repeat themselves when they move from an Instagram DM to a WhatsApp call.

What is respond.io in brief?

Respond.io is a customer conversation platform for mid-market B2C businesses. It runs chats and calls from every channel, AI Agents and CRM context in one system: AI Agents handle routine conversations, and your team picks up the rest with the customer's details in front of them.

How reliable is respond.io when chat volume spikes?

Respond.io processes 2+ billion messages every quarter with 99.999% uptime on always-on AWS infrastructure. Its 24/7 human and AI support is available on every plan, and as a Meta Premier Partner & TikTok Marketing Partner, respond.io gets direct platform support and early access to new features from Meta and TikTok.

Connect your channels, AI Agents and CRM in one place