RESPOND.IO VS MESSAGEBIRD

Chats So Human, Your Customers Won’t Know It’s AI-Powered.

Turn Conversations into Leads, Sales, and Customer Loyalty with Chat + AI

Connect to WhatsApp API, Messenger, Instagram, Telegram & more
Multiple users to collaborate on a shared team inbox
Broadcast to thousands of your customers and let AI handle replies
Handle high volumes of messages with AI features & advanced automations
Integrate with your existing software & CRMs
Trusted by +10,000 companies

Capture Your Audience, Anywhere

Use respond.io to get your customers no matter where they’re from and convert them.

Gain new customers from Click-to-Chat ads, social media and website widgets
Manage multiple WhatsApp numbers and different messaging apps all from one platform
Consolidate all customers and conversations, regardless of channel, for total visibility
Capture offline customers with QR codes and import existing contact lists

Reduce Manual Workload through Automation

Not all conversations require manpower to resolve satisfactorily, sometimes automation delivers a better customer experience.

Answer FAQs with pre-set responses or use Respond AI-Assist enriched by your knowledge base
Remind customers about abandoned carts and incomplete transactions
Schedule bookings, send transactional messages and customer surveys automatically
Route conversations to the right agent by skills, language, shift and more

Converse with Your Customers Effectively

When you need a human touch, use collaborative and AI features to help

Use AI Prompts, to simplify, translate, grammar check your messages
Use quick replies with Canned Responses
Generate AI Assisted responses enriched with your own knowledge base
Collaborate with team members using tags and assigning agents to conversations

Convert Customers at Scale with Personalized WhatsApp Broadcasts and More

Send a broadcast as big as your customer list
Send broadcasts to targeted audiences with segments
Send Reminders, Surveys, Promotions, Newsletters & More
Add images and videos to your broadcasts too

Best Value WhatsApp Product

24/5 Customer Support for everyone to help answer your technical inquiries
Free access to WhatsApp API solution
No hidden setup fees and no extra charges on top of your WhatsApp conversation fees
Easy API Migration to respond.io with no downtime
Reliable and faster message delivery because of respond.io’s access to Meta’s global network of servers
Add-on for a 30-day onboarding program with a Customer Success Manager to assist your setup

Capture Your Audience, Anywhere

Use respond.io to get your customers no matter where they’re from and convert them.

Gain new customers from Click-to-Chat ads, social media and website widgets
Manage multiple WhatsApp numbers and different messaging apps all from one platform
Consolidate all customers and conversations, regardless of channel, for total visibility
Capture offline customers with QR codes and import existing contact lists
respond.io is a leader in Small-Business Customer Communications Management on G2
respond.io is a leader in Customer Communications Management on G2
respond.io is a leader in Mid-Market Customer Communications Management on G2
respond.io is a leader in Mid-Market Customer Communications Management on G2
respond.io is a leader in Mid-Market Customer Communications Management on G2
respond.io is a leader in Mid-Market Customer Communications Management on G2
respond.io is a leader in Middle East & Africa Customer Communications Management on G2
respond.io is a leader in Mid-Market Americas Customer Communications Management on G2

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