RESPOND.IO VS MESSAGEBIRD

Chats So Human, Your Customers Won’t Know It’s AI-Powered.

Turn Conversations into Leads, Sales, and Customer Loyalty with Chat + AI

Connect to WhatsApp API, Messenger, Instagram, Telegram & more

Multiple users to collaborate on a shared team inbox

Broadcast to thousands of your customers and let AI handle replies

Handle high volumes of messages with AI features & advanced automations

Integrate with your existing software & CRMs

Trusted by +10,000 companies

Capture Your Audience, Anywhere

Use respond.io to get your customers no matter where they’re from and convert them.

Gain new customers from Click-to-Chat ads, social media and website widgets

Manage multiple WhatsApp numbers and different messaging apps all from one platform

Consolidate all customers and conversations, regardless of channel, for total visibility

Capture offline customers with QR codes and import existing contact lists

Reduce Manual Workload through Automation

Not all conversations require manpower to resolve satisfactorily, sometimes automation delivers a better customer experience.

Answer FAQs with pre-set responses or use Respond AI-Assist enriched by your knowledge base

Remind customers about abandoned carts and incomplete transactions

Schedule bookings, send transactional messages and customer surveys automatically

Route conversations to the right agent by skills, language, shift and more

Converse with Your Customers Effectively

When you need a human touch, use collaborative and AI features to help

Use AI Prompts, to simplify, translate, grammar check your messages

Use quick replies with Canned Responses

Generate AI Assisted responses enriched with your own knowledge base

Collaborate with team members using tags and assigning agents to conversations

Convert Customers at Scale with Personalized WhatsApp Broadcasts and More

Send a broadcast as big as your customer list

Send broadcasts to targeted audiences with segments

Send Reminders, Surveys, Promotions, Newsletters & More

Add images and videos to your broadcasts too

Best Value WhatsApp Product

24/5 Customer Support for everyone to help answer your technical inquiries

Free access to WhatsApp API solution

No hidden setup fees and no extra charges on top of your WhatsApp conversation fees

Easy API Migration to respond.io with no downtime

Reliable and faster message delivery because of respond.io’s access to Meta’s global network of servers

Add-on for a 30-day onboarding program with a Customer Success Manager to assist your setup

Capture Your Audience, Anywhere

Use respond.io to get your customers no matter where they’re from and convert them.

Gain new customers from Click-to-Chat ads, social media and website widgets

Manage multiple WhatsApp numbers and different messaging apps all from one platform

Consolidate all customers and conversations, regardless of channel, for total visibility

Capture offline customers with QR codes and import existing contact lists

Join 10,000+ of successful organizations

Based on 170+ reviews