RESPOND.IO VS MESSAGEBIRD

Handle More Leads and Close More Sales with WhatsApp Automation

Efficiently qualify huge volume of WhatsApp customers
Easily integrate with existing software & CRMs
Send triggered WhatsApp Broadcasts from your CRM
Instantly assign leads to agents with workflow automation
Automate WhatsApp replies & accelerate customer support
Make data-driven decisions with reporting & analytics
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Trusted by +10,000 companies

Handle large volumes of incoming messages with WhatsApp automation & deliver exceptional customer experiences at scale ✨

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

Boost Sales With Automatic Lead Assignment To Agents

Set up welcome & away messages when customers reach out
Automate the assignment of WhatsApp customers effortlessly
Route leads to the best-suited agents
Scale your lead generation campaigns with ease
Boost sales productivity and maximize revenue with automation
Try WhatsApp Automation
Contact Merge

Easily find and merge a contact's messages & profiles to create a holistic view of their interaction history on the only platform with truly multi-channel conversations

Action Shortcuts

Enable agents to create tickets, deals and orders, conduct shift transfers and support escalations, and more by launching pre-built automated Workflows at the touch of a button

Custom Inboxes

Create fit-for-purpose inboxes to track high-value customers, agents in training, customers moving through automated messaging workflows or any other mission-critical communication

Tagging & Custom Fields

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A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

Convert Customers at Scale with Triggered WhatsApp Broadcasts

Send a broadcast as big as your customer list
Send broadcasts to targeted audiences with segments
Schedule your broadcast in advance at the right time to get the best results
Connect WhatsApp to your CRM and send triggered messages to nurture leads
Try WhatsApp Broadcast

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

For Support Teams: Set Up Workflow to Qualify & Route WhatsApp Customers at Scale

Implement workflows to efficiently qualify huge volume of WhatsApp customers
Distribute agent workload evenly with ticket distribution by shifts, skills, region, workload & more
Manage conversations comfortably from your desktop or on the go with our mobile app
Ideal for teams of any size: from 3-5 agents to >50 agents.
Try WhatsApp CRM for Support

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

Set Up Workflow to Qualify WhatsApp Customers at Scale

Implement workflows to efficiently qualify huge volume of WhatsApp customers
Increase lead quality and expedite the sales & support processes
Improve customer satisfaction with faster response time
Contact Merge

Easily find and merge a contact's messages & profiles to create a holistic view of their interaction history on the only platform with truly multi-channel conversations

Action Shortcuts

Enable agents to create tickets, deals and orders, conduct shift transfers and support escalations, and more by launching pre-built automated Workflows at the touch of a button

Custom Inboxes

Create fit-for-purpose inboxes to track high-value customers, agents in training, customers moving through automated messaging workflows or any other mission-critical communication

Tagging & Custom Fields

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Dolor sit amet, consectetur adipiscing elit.

Try WhatsApp Workflow

Seamless WhatsApp Integration with Your Existing Software

Connect your CRMs and E-commerce platforms with your WhatsApp inbox.
Send Promotional WhatsApp messages to people who abandoned carts.
Send Transactional WhatsApp messages such as order confirmation and password resets.
Connect your CRMs and E-commerce platforms with your WhatsApp inbox.
Send Promotional WhatsApp messages to people who abandoned carts.
Send Transactional WhatsApp messages such as order confirmation and password resets.
Try the Integrations

Observe

Gain actionable insights and make data-driven decisions to enhance your sales and marketing effectiveness. Respond.io enables managers to monitor agents’ conversations, performance and workload - all in real time

Report

Get a comprehensive overview of team, conversation and messaging metrics in one glance. Track the effectiveness of your ad spend, sales agents’ performances, conversation response and resolution time trends and more

respond.io is a leader in Small-Business Customer Communications Management on G2
respond.io is a leader in Customer Communications Management on G2
respond.io is a leader in Mid-Market Customer Communications Management on G2
respond.io is a leader in Mid-Market Customer Communications Management on G2
respond.io is a leader in Mid-Market Customer Communications Management on G2
respond.io is a leader in Mid-Market Customer Communications Management on G2
respond.io is a leader in Middle East & Africa Customer Communications Management on G2
respond.io is a leader in Mid-Market Americas Customer Communications Management on G2

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