RESPOND.IO VS MESSAGEBIRD

Market, Sell & Support with the Leading WhatsApp CRM Platform

A business messaging platform that unifies customer communication for tech-savvy organizations on WhatsApp. Made for Sales, Support, Marketing, Agent & Team Management.

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Join the 10,000+ Companies Using respond.io to Power Their WhatsApp Conversations

Make Sales, Support & Marketing Simpler and Faster with A WhatsApp CRM

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

For Sales Teams: Close More Sales with A WhatsApp CRM

Direct customers into sales conversation instantly with WhatsApp ads and direct links.
Consolidate all your contacts in one database instead on your sales team’s personal phones.
Automate sales qualification, so your sales team only spends time on high value leads.
Auto-assign leads to agents by priority, deal size, region or more.
Create Custom Inboxes to track high-value or urgent lead conversations.
Try WhatsApp CRM Sales
Contact Merge

Easily find and merge a contact's messages & profiles to create a holistic view of their interaction history on the only platform with truly multi-channel conversations

Action Shortcuts

Enable agents to create tickets, deals and orders, conduct shift transfers and support escalations, and more by launching pre-built automated Workflows at the touch of a button

Custom Inboxes

Create fit-for-purpose inboxes to track high-value customers, agents in training, customers moving through automated messaging workflows or any other mission-critical communication

Tagging & Custom Fields

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A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

For Support Teams: Happier Customers and Faster Response Time with a WhatsApp Support CRM

Distribute agent workload evenly with ticket distribution by shifts, skills, region, workload & more.
Reduce human errors by using Shortcuts for processes like shift transfers, support escalation & etc.
Use Snippets to answer customer frequently asked questions.
Contact Merge

Easily find and merge a contact's messages & profiles to create a holistic view of their interaction history on the only platform with truly multi-channel conversations

Action Shortcuts

Enable agents to create tickets, deals and orders, conduct shift transfers and support escalations, and more by launching pre-built automated Workflows at the touch of a button

Custom Inboxes

Create fit-for-purpose inboxes to track high-value customers, agents in training, customers moving through automated messaging workflows or any other mission-critical communication

Tagging & Custom Fields

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Dolor sit amet, consectetur adipiscing elit.

Try WhatsApp CRM for Support

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

For Support Teams: Happier Customers and Faster Response Time with a WhatsApp Support CRM

Distribute agent workload evenly with ticket distribution by shifts, skills, region, workload & more
Reduce human errors by using Shortcuts for processes like shift transfers, support escalation & etc.
Use Snippets to answer customer frequently asked questions.
Try WhatsApp CRM for Support

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

For Marketing Teams: Send Interactive & Multimedia WhatsApp Messages to Targeted Audiences

Send personalized broadcast messages to targeted audiences.
Create drip campaigns to nurture contacts into different sales & marketing funnels.
Send promotional WhatsApp messages to people who abandoned carts.
Contact Merge

Easily find and merge a contact's messages & profiles to create a holistic view of their interaction history on the only platform with truly multi-channel conversations

Action Shortcuts

Enable agents to create tickets, deals and orders, conduct shift transfers and support escalations, and more by launching pre-built automated Workflows at the touch of a button

Custom Inboxes

Create fit-for-purpose inboxes to track high-value customers, agents in training, customers moving through automated messaging workflows or any other mission-critical communication

Tagging & Custom Fields

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Dolor sit amet, consectetur adipiscing elit.

Try WhatsApp CRM for Marketing

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

Monitor Conversations & Make Data-Driven Decisions with Our Reporting Dashboard

Identify & review conversations that have been on hold or unresolved for too long.
Gain long-view perspectives on team and overall messaging performance.
Monitor agents’ performance and workload in real-time.
Contact Merge

Easily find and merge a contact's messages & profiles to create a holistic view of their interaction history on the only platform with truly multi-channel conversations

Action Shortcuts

Enable agents to create tickets, deals and orders, conduct shift transfers and support escalations, and more by launching pre-built automated Workflows at the touch of a button

Custom Inboxes

Create fit-for-purpose inboxes to track high-value customers, agents in training, customers moving through automated messaging workflows or any other mission-critical communication

Tagging & Custom Fields

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Dolor sit amet, consectetur adipiscing elit.

Try Reporting Dashboard

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

Monitor Conversations & Make Data-Driven Decisions with Our Reporting Dashboard

Identify & review conversations that have been on hold or unresolved for too long.
Gain long-view perspectives on team and overall messaging performance.
Monitor agents’ performance and workload in real-time.
Try The Integrations

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

Seamless WhatsApp Integration with Your Existing CRM

Sync your existing CRM contacts information to respond.io.
Create Deals to your existing sales CRM such as Hubspot, Salesforce or Pipedrive without leaving the platform.
Use your existing ticketing system like Zendesk or Zoho with Shortcuts while still chatting with customers.
Contact Merge

Easily find and merge a contact's messages & profiles to create a holistic view of their interaction history on the only platform with truly multi-channel conversations

Action Shortcuts

Enable agents to create tickets, deals and orders, conduct shift transfers and support escalations, and more by launching pre-built automated Workflows at the touch of a button

Custom Inboxes

Create fit-for-purpose inboxes to track high-value customers, agents in training, customers moving through automated messaging workflows or any other mission-critical communication

Tagging & Custom Fields

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Dolor sit amet, consectetur adipiscing elit.

Try Integrations to WhatsApp
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